McGrath Acura of Morton Grove - Service Center

I have been a loyal customer of McGrath Acura's service department in Morton Grove for over 20 years, largely due to the exceptional service provided by Paul Tran. Paul has consistently offered outstanding department in Morton Grove for over 20 years, largely due to the exceptional service provided by Paul Tran. Paul has consistently offered outstanding support, professionalism, and timely updates on my vehicle for more than 12 years. Recently, I experienced two particularly notable encounters demonstrating Paul's exceptional service. The first occurred after hitting a high curb, resulting in two blown-out tires. Stranded on the side of the road after hours and unsure of what to do, I texted Paul. To my relief, he promptly responded with clear instructions for towing my car to the dealership and assured me a loaner vehicle would be ready first thing the next morning, allowing me to get to work without further disruption. The second instance happened during this week's intense heat wave when my air conditioning failed. Paul immediately invited me to bring the car in, promptly arranged a loaner vehicle, and efficiently managed the necessary communications and repairs through my extended warranty provider. Throughout this process, Paul kept me regularly informed and ensured everything proceeded smoothly. I wholeheartedly recommend McGrath Acura of Morton Grove's service department, primarily due to the unparalleled professionalism, extensive knowledge, and exceptional customer care provided by Paul Tran. More

Just wanted to send out a message about the great service & treatment I always get from Jason Castronova every time I pull into the service drive at McGrath Acura In Moton Grove. & treatment I always get from Jason Castronova every time I pull into the service drive at McGrath Acura In Moton Grove. More

I was not happy with service it took too long it took a 3 hour 3 hour More

I had a great first experience at this dealership. I came in for an oil change and left with a Acura home. Matt was very helpful. I came in for an oil change and left with a Acura home. Matt was very helpful. More

Recently I purchased a used car from Nithin.I didn't Recently I purchased a used car from Nithin. I didn't have plan to purchase the car when I walked in. He showed me the car after I had conversation Recently I purchased a used car from Nithin. I didn't have plan to purchase the car when I walked in. He showed me the car after I had conversation with him. Exactly, what my husband needed.My husband is very happy what I got for him. This is the first time purchased car on my own. Nithin is very helpful with knowledgeable. We want to buy our next car from Nithin again. We love his professional attitude! More

Dealer Damaged Custom Wheels and Denied Wrongdoing I would like to share my experience at my recent trip to the McGrath Acura of Morton Grove Service department on 11/16/2019. I had brought my 2019 Acu I would like to share my experience at my recent trip to the McGrath Acura of Morton Grove Service department on 11/16/2019. I had brought my 2019 Acura TLX to get some aftermarket accessories and upgrades before the winter season had started.   One of the services I had requested was to remove my custom wheels with the stock wheels that came with the car that I had stored away for winter use. Both sets had tires on them, so it was a simple swap of my summer set with my winter set. In the process of removing my custom black wheels two of them were damaged. The very next business day I had spoken to my service rep, Paul Tran. He said his service director is out that week and he would be out the next week and I would get a call in two weeks, I waited an additional week no reply. Then I called and for two days they dodged my call, hung up on me twice. Eventually Paul called the third day and told me, the tech denied damaging my wheels and his service director, Bob Sisk said that the dealership will not take liability for any damages. I wish I knew that was their policy after damaging a customer's car, I would have taken my car elsewhere. To add insult to injury they implied I was lying to get a free repair out of them and the most they would offer is touch-up repair after damaging a $2600 set of custom Acura Wheels. I was speechless when Paul called me at work to tell me their response. I reached out to Acura Client Relations and they advise I reach out to the General Manager, Mike Spilotro. I spent some time writing a thorough and honest email. Waited a month and no reply! I exhausted every path patiently and politely in order to get this matter resolved to my satisfaction before posting this review on every site for this dealership. This dealership had two months to make things right and I got nothing but a band-aid fix and a denial of wrongdoing. I'm done with this dealership, I will repair my own car! Now I will warn everyone and anyone about my experience and advise them to take their car to a dealership that will not damage their car and refuse to take responsibility. I also advise everyone to read the other bad reviews and keep in mind if something goes wrong this may be how you will be treated. My experience has opened my eyes to the true character of this dealership's staff and its' management, they have no honor or integrity only GREED! I truly regret giving them $1300 of my business on just this trip alone. I hope my review helps others make a inform decision before servicing their car at this dealership, and hope this dealership never damages another customer's car and treat them as a liar. For me an expensive set of wheels on my first new car were damaged on the first trip to a dealership since it's purchase. God forbid they damage a future customer's car from the inside deny liability and cash in on the repair. I learned my lesson, now I will inspect my car in front of every dealer like they do when handing out the service loaner and ask if they will take liability of any damages caused by their staff. This should be standard practice to protect the customer and the dealership. This is after all a luxury car brand's service department not some random auto shop. More

Great customer service I had the best time going to Rashad for assistance . He made it easy for me and helped me in every way he could, with Rashads hands on assistance u w I had the best time going to Rashad for assistance . He made it easy for me and helped me in every way he could, with Rashads hands on assistance u will be worry free. More

Service after sale Came in for an oil change. Rashad scheduled my appointment, when i got there i needed to get in and out so he set me up with a loaner. I got to drive Came in for an oil change. Rashad scheduled my appointment, when i got there i needed to get in and out so he set me up with a loaner. I got to drive a 2020 TLX A-spec for the day. Everyone was so helpful, i will definitely be coming here for all my service in the future More