McGrath Acura of Libertyville - Service Center

Service I been coming here for awhile and stop because of customer service. I gave it a try again felt with Bruce felt rushed and not heard on the call. Than I been coming here for awhile and stop because of customer service. I gave it a try again felt with Bruce felt rushed and not heard on the call. Than misquoted a price over the phone by another rep. The only person who is wonderful is Shelly they need to take lesson from her how to treat customers More

Outstanding service and quality This place always exceeds our expectations! The last visit this week was a full detailing to make our 2010 MDX look like new. We purchased two Acuras This place always exceeds our expectations! The last visit this week was a full detailing to make our 2010 MDX look like new. We purchased two Acuras from them and we know many of the staff. We frequently see the owner, Glenn Bockwinkel, who takes a personal interest and gets involved in servicing our cars. More

Awesome Service Zach DuBois provided Superior Customer Service and got my MDX done early. He explained everything to me very thoroughly! I was greeted by Zach prompt Zach DuBois provided Superior Customer Service and got my MDX done early. He explained everything to me very thoroughly! I was greeted by Zach promptly. Jen and Shelley also greeted me too. Everyone else was very friendly. I love coming to this dealership. More

oil change and service The service I received at libertyville Acura was above and beyond. Michelle W made sure I was taken care of and was very kind and helpful throughout The service I received at libertyville Acura was above and beyond. Michelle W made sure I was taken care of and was very kind and helpful throughout the service. I would recommend her and the dealership to anyone. They truly understand the customer. Thank you. More

Recall repair & oil change Acura of Libertyville was very accommodating when we took our MDX in for recall repair and oil change. They called us to alert us of a recall and to s Acura of Libertyville was very accommodating when we took our MDX in for recall repair and oil change. They called us to alert us of a recall and to set up an appointment. It was completed the same day. More

Service is always exceptional Great service as usual! Nick was my advisor and as always provided excellent customer service! Everyone is always friendly! Customer service second to Great service as usual! Nick was my advisor and as always provided excellent customer service! Everyone is always friendly! Customer service second to none. I will continue to return. More

Great service The service team was efficient and timely. They communicated with me in the issues and the related costs. I have worked with the service team for year The service team was efficient and timely. They communicated with me in the issues and the related costs. I have worked with the service team for years and they always take care of any issues on my car. More

Competent service but not perfect I bought my 2014 MDX at a different dealer, but Libertyville is more convenient to my work location. I've always found the service managers to be very I bought my 2014 MDX at a different dealer, but Libertyville is more convenient to my work location. I've always found the service managers to be very friendly and polite as well as honest, which I very much appreciate. Several times I've had to wait more than 10 minutes to check in my car, which seems too long to me. Once when picking up my car, I got in and one tire had extremely low pressure. I went back in and someone put air in it for me and they followed up by giving me a free oil change. I recently had a safety recall and they called to notify me and set me up with a loaner while they fixed the issue. When I went to pick up my car after service hours, however, the office worker said there was nobody to bring my car around. I had to go out and find it myself in a parking lot full of cars that look just like mine! Not a huge deal since I just triggered the alarm, but a great service center would have brought the car to me. Overall I'm satisfied and the minor issues aren't enough to outweigh the logistical convenience. More

Service Review Outstanding service, friendly and helpful employees. They did what they said they would. I would recommend this dealership to family and friends. No h Outstanding service, friendly and helpful employees. They did what they said they would. I would recommend this dealership to family and friends. No hassle service More

Horrible service department We went here for an oil change and during the inspection, they missed items. They did tell me my tires and brakes were in good condition though. After We went here for an oil change and during the inspection, they missed items. They did tell me my tires and brakes were in good condition though. After I left our MDX shook when braking. We returned the car and they said it was the alignment and they "fixed" it. It was better but not the same. I went back for another oil change and to ask them to take a look at the shaking again. They picked up my car from the office and hours later they called to tell me I could pick up my vehicle. I called and explained that I have a loaner and I was told they'd swap out the cars at my office. They apologized and said they forgot. I asked about the shaking and they completely forgot to look. So I asked them to look and explained exactly how it happened. During their "test drive" they must have been slamming on the brakes (I told them it was during slowing, not slamming on the brakes) and they broke a pedestal sink I had in the back of the MDX. That night I wrote a review on yelp and the bd manager called me (Michelle) and she was apologetic and said she'd come get the car from my house and have it completely inspected. I was happy she was attempting to fix this. The next day I got a call from the "head mechanic" and he said he couldn't see anything wrong except that "your car is really loud. Didn't you notice it's really loud? It's so loud. The tires go 'wahwahwah'. We can replace them for $1,600". There is a reason why this mechanic should never talk to a customer again. I told him I wasn't interested in new tires since I was told only 3 months ago my tires were fine. I went back to pick up my car and they couldn't start it! They had used the last of the gas and didn't have any gas to put in so I had to take the loaner again. Upon returning Jen was at the desk and she completely ignored me. Then yelled at the person who had picked up the gas. She was one of the most rude people I have ever met. If you must go there, only work with Nick. He seems to be the only service advisor to care about his job. I never received a follow up from anyone after I said no to new tires. More