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McGrath Acura of Libertyville - Service Center

Libertyville, IL

3.6
93 Reviews

93 Reviews of McGrath Acura of Libertyville - Service Center

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October 21, 2024

Kevin was great, fast efficient very professional. I would definitely recommend McGrath service McGrath, Acura and Libertyville to anyone. More

by Keith.sanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in Service
June 22, 2024

The representative helped me is polite and helpful,he explains everything very well, someone you'll would like to work with More

by wshi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Weathers
Aug 08, 2024 -

McGrath Acura of Libertyville responded

Thank you for your kind words! We’re pleased to hear that our representative was polite, helpful, and provided clear explanations. We strive to make every customer experience positive, and it’s great to know we met your expectations. If you need anything else or have any more questions, feel free to reach out!

July 14, 2023

This dealership charged me a deductible for honoring a paint defect on my MDX. This car had zero issues when I dropped it off, other than the paint chip. They suggested an inspection and mentioned the bra More

by startkout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
WHO EVER
June 26, 2023

Incredibly poor communication, an over two week frustrating process and returning our car from service on an empty gas tank. If you want details, keep reading. I purchased a Jeep Wrangler, used, More

by Bethanyfagan2015
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Alex, Tom, Justin S.
May 11, 2023

Danny is such a friendly person and provides professional service. Alway available with all your needs!!! Great work! More

by David A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny E.
April 07, 2022

Nick Lantvit was phenomenal. We have been customers for years and he never ceases to amaze us. He is professional and courteous. He explains things so we understand exactly wh More

by Estrons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lantvit
May 25, 2022 -

McGrath Acura of Libertyville responded

Estrons, Thank you for taking the time to leave us some feedback! We appreciate your kind words! We look forward to your next visit with us.

March 15, 2022

I had my car in for an oil change yesterday. They put a ding in the passenger door and sent me a text today that my car was almost ready. More

by gymmom1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Petty
October 24, 2021

Their technicians need serious training. Service kept the car twice for total 5-6 days (I think may be more) and still couldn’t fix a small issue and called me both times saying that ‘issue fixed and car rea More

by Acura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember and not even interested
January 16, 2019

Service staff was kind and efficient. Muhammed Patel was very kind from the moment I pulled in to the moment he opened my car door for me as I left the dealership. He honored a coupon I pr More

by Kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammed Patel
March 04, 2018

Disgusted and Betrayed After almost 15 years of being a loyal Acura owner and loyal to Acura of Libertyville, I won't go back there. I have referred at least 10 buyers to t More

by klslyng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shelly Berg
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