McGrath Acura of Libertyville

I had the pleasure of working with Shane Lyon with my car purchase. First of all, he went out of his way to come in on his day off (twice) just to work with me. I came from Milwaukee to check out a used Lexu purchase. First of all, he went out of his way to come in on his day off (twice) just to work with me. I came from Milwaukee to check out a used Lexus. The car was beautiful and the price was great but i wanted to check out a few other cars before I made my decision. Shane was very patient with me unlike some high pressure car salespeople. I eventually decided on the car and Shane got me a fantastic price. The car was perfect, the price was, the APR was low, the staff was friendly and the dealership was very modern and clean. If you are considering a new or used car, I would highly recommend Acura of Libertyville and if you visit, please ask for Shane Lyon. He is friendly, knowledgeable and easy to work with. I am extremely happy with my purchase and would refer any of my friends and family to Shane and this dealership. More

I had been looking for an Acura ILX-hybrid as a replacement vehicle. I saw an add on internet from Acura of Libertyville. The ILX-hybrid we saw was exactly what we were hoping for. When I called th replacement vehicle. I saw an add on internet from Acura of Libertyville. The ILX-hybrid we saw was exactly what we were hoping for. When I called the dealership, I had reached Nicholas Dang .He helped me out more than any other dealership I had been in contact with to date. I considered to be an extraordinary deal, one we couldn't pass up. Mr Dang and accountant worked well and efficiently and Iam able to drive the car back home in 2-3hrs.I would recommend this dealership and especially , Job well done Libertyville. More

This was my first experience with Acura of Libertyville and was overwhelmed by the kindness and professionalism . I was "looking" for a car for my 16 year old son and was very impressed by the information and was overwhelmed by the kindness and professionalism . I was "looking" for a car for my 16 year old son and was very impressed by the information I received from James as he explained so much about the different cars we test drove. I was equally impressed by Mike as he helped me, not only find the perfect car for my son, but also work out some financing that made it possible to drive the car home. Mike was especially personable and considerate to all I was working through as I looked and test drove cars. I also have to recognize Juan - as he "looked over" the car one more time to make sure the car I was putting my son in was safe and in excellent condition. Thank you all for making me feel like "part of the family". I will definitely be back for service and future car needs. More

I had a friendly, informative experience. James Won was professional, knowledgeable and eager to please. I got the price I needed after trade-in and was in-and-out in under two hours. A great no-pressure e professional, knowledgeable and eager to please. I got the price I needed after trade-in and was in-and-out in under two hours. A great no-pressure experience. More

I had been looking for an Acura MDX for my son, as a I had been looking for an Acura MDX for my son, as a replacement vehicle. I saw an add on cars.com, from Acura of Libertyville. The MDX we saw was I had been looking for an Acura MDX for my son, as a replacement vehicle. I saw an add on cars.com, from Acura of Libertyville. The MDX we saw was exactly what we were hoping for. When I called the dealership, I had reached James Won. From start to finish, he helped me out more than any other dealership I had been in contact with to date. James asked a lot of questions and understood my son's situation pretty well. James took that in to account and helped us with what I considered to be an extraordinary deal, one we couldn't pass up. James and all the staff at Libertyville treated us as if we had been there a million times and made us feel respected as customers but as trusted as close friends. I would recommend this dealership and especially James Won to anyone seeing this rating. I almost never do ratings, but felt compelled to do so in this case. Job well done Libertyville, and we will be back in the future!! John More

I have been buying new cars for the last 40 years and I have to say dealing with Luigi Miceli was actually a pleasure. He was low key, friendly, knowledgeable, and worked with me in closing the deal. This have to say dealing with Luigi Miceli was actually a pleasure. He was low key, friendly, knowledgeable, and worked with me in closing the deal. This is my 2nd car bought at this dealership, and when it comes time for a 3rd, I'll be contacting Luigi again. More

Never ceases to amaze me that the sales guys in this dealership give me the cold shoulder for what I can only conclude is that I happen to not wear a suit and tie when I've inquired about a new or used dealership give me the cold shoulder for what I can only conclude is that I happen to not wear a suit and tie when I've inquired about a new or used car there, or even taking a car for a test drive. Today (Oct 3, 2013) I was there and was greeted by Mr James Won, and I told him I was interested in looking closer at both a used Acura RDX and a BMW X3 they had on the lot. He wouldn't give me the time of day and never did offer to get the keys to either vehicle nor did he ask me for a driver license or proof of insurance. Heck, he wouldn't even offer a business card. What Mr Won doesn't know is that I have more than enough cash in my pocket to buy any car, including new car that's sitting on their lot. This is not the first time this has happened to me at this dealership, but it will be the last. It's unfortunate that a residence of Libertyville is not offered an opportunity to purchase from a local Acura dealership. I'm sure their competitors will be very happy to accept my cash. I don't understand how Acura of Libertyville can have such a good service department (more on that below), but their sales department be so poor. More on the service department .... Shelley Berg and Bruce LaSaker are awesome. They've always excited my expectations, and that's saying a lot! They also don't seem to mind when I come in for service and I happen to be wearing a t-shirt and blue jeans, unlike the sales department who I've concluded won't give me time of day. I presume because I happen to like to wear a t-shirt and blue jeans, even when I go shopping for a new car. More

I would highly recommend the team of Mike Hatch and James Won and this dealership to anybody reading this review. I will continue to do business with the dealership as long as I am in the area, and would li Won and this dealership to anybody reading this review. I will continue to do business with the dealership as long as I am in the area, and would likely still do business wit them if I moved out of the area. They are what every dealership should be in terms of customer service and the ability to meet every person's needs. I have been a long time Acura of Libertyville customer. I have purchased 5 vehicles from this dealerhip over the years. I recently ran into an issue with one of my cars and found myself without a car. I visited the dealer and was treated excepationally well, as usual by Mike Hatch and James Won in the Used car department. Mike and James worked really hard to steer me in the direction of a specific MDX they had in stock that had very low miles, was extremely clean and had a brand new transmission. Once we decided that we were going to work with this car, they went way out of their way to accomodate me and my wife to be at the payment point we needed to be close to in order to stay within our buget. I have not have received this level of attention from a used car dealer, but they work as if selling to friends and family and made us feel very comfortable with this deal. More

I was extremely pleased with the service I received at Acura of Libertyville when buying my new car. Luigi, my sales consultant was professional, honest, and non-aggressive. I am always leery of "pushy sa Acura of Libertyville when buying my new car. Luigi, my sales consultant was professional, honest, and non-aggressive. I am always leery of "pushy salesmen," but he could not have been nicer. He explained everything in great detail and was forthcoming with information. They were more than fair when it came to my trade-in and the price of the new vehicle. I would recommend anyone that is in the market for an Acura to visit Acura of Libertyville. Their entire staff is polite and friendly. They all made my overall buying experience a pleasure. More

I recently purchased Acura RDX from this dealership and I am highly impressed by them. They are helpful,knowledgeable about the products and know their business well. I interacted with sales manager Nicholas am highly impressed by them. They are helpful,knowledgeable about the products and know their business well. I interacted with sales manager Nicholas Dang and I am very satisfied with the entire process of inquire to buy.He is the best SM I ever met. Thanks a lot for the wonderful buying experience!! More