McGrath Acura of Libertyville

Horrible service department We went here for an oil change and during the inspection, they missed items. They did tell me my tires and brakes were in good condition though. After We went here for an oil change and during the inspection, they missed items. They did tell me my tires and brakes were in good condition though. After I left our MDX shook when braking. We returned the car and they said it was the alignment and they "fixed" it. It was better but not the same. I went back for another oil change and to ask them to take a look at the shaking again. They picked up my car from the office and hours later they called to tell me I could pick up my vehicle. I called and explained that I have a loaner and I was told they'd swap out the cars at my office. They apologized and said they forgot. I asked about the shaking and they completely forgot to look. So I asked them to look and explained exactly how it happened. During their "test drive" they must have been slamming on the brakes (I told them it was during slowing, not slamming on the brakes) and they broke a pedestal sink I had in the back of the MDX. That night I wrote a review on yelp and the bd manager called me (Michelle) and she was apologetic and said she'd come get the car from my house and have it completely inspected. I was happy she was attempting to fix this. The next day I got a call from the "head mechanic" and he said he couldn't see anything wrong except that "your car is really loud. Didn't you notice it's really loud? It's so loud. The tires go 'wahwahwah'. We can replace them for $1,600". There is a reason why this mechanic should never talk to a customer again. I told him I wasn't interested in new tires since I was told only 3 months ago my tires were fine. I went back to pick up my car and they couldn't start it! They had used the last of the gas and didn't have any gas to put in so I had to take the loaner again. Upon returning Jen was at the desk and she completely ignored me. Then yelled at the person who had picked up the gas. She was one of the most rude people I have ever met. If you must go there, only work with Nick. He seems to be the only service advisor to care about his job. I never received a follow up from anyone after I said no to new tires. More

Felt well taken care of and completely trusted Shane Lyon. Acura Libertyville will be our go to dealership. From the moment we were put in touch with our Sales Consultant, Shane Lyon we knew we were in good ha Acura Libertyville will be our go to dealership. From the moment we were put in touch with our Sales Consultant, Shane Lyon we knew we were in good hands. He answered every question with concrete answers. I'm even going back so he can show me exactly how to use all the functions of my car! The least tasteful part is often at the end when we sign over our money. But John Sherrier made us feel comfortable and at ease. We could have hung around just to chat. Lovely people. Great experience. More

Great used car purchase experience We recently bought a 2005 TSX for our 17 year old son. DeShawn Chambliss was a pleasure to work with: low key, helpful, personable, and informative. H We recently bought a 2005 TSX for our 17 year old son. DeShawn Chambliss was a pleasure to work with: low key, helpful, personable, and informative. His follow up and attention to detail were spot on. When we came to pick up the car he not only showed our son the features of the car, he also emphasized the importance of maintenance and taking warning lights seriously. DeShawn even shared a "teaching moment" from his own experience as a new driver when he ignored a low-oil warning message on his car. These were all great messages for a new driver (and much appreciated by that driver's parents). When we were finished with the purchase we really felt we knew what we were getting in this used car, thanks to the forthright and detailed support we received throughout the process. More

Great car buying experience with DeShawn and Joe We just bought a 2015 Acura RDX from Acura of Libertyville - it was a great car buying experience. DeShawn Chambliss was friendly, well-informed about We just bought a 2015 Acura RDX from Acura of Libertyville - it was a great car buying experience. DeShawn Chambliss was friendly, well-informed about all the vehicles, answered all of our questions, spent as much time with us as we needed and in general made sure that we were totally satisfied with our purchase. Joe Essling helped us with financing, got us a better rate than our own bank, and worked with us through all the paperwork in a clear, engaging, and sometimes funny manner. Altogether a pleasant experience. I highly recommend them. More

It was the best dealer I ever purchased a car from. Acura of Libertyville was the best experience I have ever had when looking for a new car. From arriving, looking, and purchasing. My salesmen was very Acura of Libertyville was the best experience I have ever had when looking for a new car. From arriving, looking, and purchasing. My salesmen was very helpful with answering all my questions. He worked with me on options, brought up options that I might want. He was so very helpful All the way thru buying the car I wanted. He explained all hole process thru buying and explained all the options I got on the car. Luigi turned out the best Salesman I ever purchased a car from. If you wish to purchase an Acura, he's definitely the man to see. More

Super Buying Experience I purchased a pre-driven Lexus RX350 from Acura of Libertyville. Luigi was my sales person and he created a seamless and efficient purchase experience I purchased a pre-driven Lexus RX350 from Acura of Libertyville. Luigi was my sales person and he created a seamless and efficient purchase experience. Total time spent at the dealer the day of delivery was less than 2 hours including the finance and business transaction piece. I highly recommend doing business with this dealer, truly a different and enjoyable buying experience. More

Fantastic Experience Recently purchased a new Acura RDX here and had a wonderful buying experience. Got a great deal working with Stanford and price and the experience was Recently purchased a new Acura RDX here and had a wonderful buying experience. Got a great deal working with Stanford and price and the experience was completely hassle free. Love my new car. More

Love my new car with excellence dealership I got my brand new Acura RDX 2016 from Stanford Kim about a week ago, and it was an absolutely enjoyable experience. Stanford not only showed me great I got my brand new Acura RDX 2016 from Stanford Kim about a week ago, and it was an absolutely enjoyable experience. Stanford not only showed me great features of the car patiently but also made good recommendation before I purchase my car. He is very patient with all the paperwork and has excellence post-purchase service. Everyone in the dealership was very friendly and not pushy. I would definitely recommend whoever that is interested in Acura to talk to Stanford if you are going to the libertyville Acura. More

Great Buying experience I only wish I started buying experience at Acura of Libertyville. Wael my salesman msde the whole experience very smooth. He listened to my needs fou I only wish I started buying experience at Acura of Libertyville. Wael my salesman msde the whole experience very smooth. He listened to my needs found me my xar and in no time I was driving home with my new MDX. I would highly recommend if you are in a market for a new Acura to start the process at Acura of Libertyville. More

Once again Acura is the choice! Recently completed an early return of my "12 MDX for a new "16 MDX with the help of James Won. James was very attentive to my wishes in terms of a "s Recently completed an early return of my "12 MDX for a new "16 MDX with the help of James Won. James was very attentive to my wishes in terms of a "seamless" exchange and minimized the process for me. I had dealt with James before as I was researching the new MDX and he was both patient and professional as I took some time to come to the decision Prior to making an internal move, Tom Knollenberg was always available to offer assistance and it was/is a pleasure to work with him as well. This is our 7th Acura and we have been consistently pleased with both the sales and the service aspects of the dealership. Al Williams Gurnee, IL More