McGrath Acura of Libertyville

Pressure? What pressure? I went to Acura of Libertyville a few months ago. I was being helped by a young man who I felt may have just started and seemed a little overwhelmed. I went to Acura of Libertyville a few months ago. I was being helped by a young man who I felt may have just started and seemed a little overwhelmed. Nice guy, just not sure of himself. Hey, who becomes an expert overnight? I came back about a week ago with most of my homework done. I was introduced to Shane Lyon. Shane was very informative and took the time to explain the things that I didn't know about the 2016 RDX. Never once did I feel pressured. It was mostly like two buddies talking. He even showed me the Car Fox they have in their alternate lot ( not really, we just saw a scrawny fox moseying through the lot). When delivery time came, Shane spent time showing me the basics in setting up my options. Trust me, I have a lot to learn. It's very high tech. I will be glad to recommend Shane to friends and family as again, no pressure. A breath of fresh air when buying a car. Thanks Shane! Hope you enjoyed your vacation. More

Outstanding service and quality This place always exceeds our expectations! The last visit this week was a full detailing to make our 2010 MDX look like new. We purchased two Acuras This place always exceeds our expectations! The last visit this week was a full detailing to make our 2010 MDX look like new. We purchased two Acuras from them and we know many of the staff. We frequently see the owner, Glenn Bockwinkel, who takes a personal interest and gets involved in servicing our cars. More

Service is always exceptional Great service as usual! Nick was my advisor and as always provided excellent customer service! Everyone is always friendly! Customer service second to Great service as usual! Nick was my advisor and as always provided excellent customer service! Everyone is always friendly! Customer service second to none. I will continue to return. More

Awesome Service Zach DuBois provided Superior Customer Service and got my MDX done early. He explained everything to me very thoroughly! I was greeted by Zach prompt Zach DuBois provided Superior Customer Service and got my MDX done early. He explained everything to me very thoroughly! I was greeted by Zach promptly. Jen and Shelley also greeted me too. Everyone else was very friendly. I love coming to this dealership. More

Excellent Service at Acura of Libertyville I leased a 2015 Acura TLX at Acura of Libertyville. From the moment we walked in, Michael Berrones helped us with a test drive as well as the whole c I leased a 2015 Acura TLX at Acura of Libertyville. From the moment we walked in, Michael Berrones helped us with a test drive as well as the whole car buying process. He was extremely knowledgeable about the car and was very friendly. There were no salesman tactics used and he respected our price point and worked hard with his managers. He ended up staying late for us to show us the features of the car. We had a great experience and recommend working with Michael Berrones if you are in the market for an Acura. More

oil change and service The service I received at libertyville Acura was above and beyond. Michelle W made sure I was taken care of and was very kind and helpful throughout The service I received at libertyville Acura was above and beyond. Michelle W made sure I was taken care of and was very kind and helpful throughout the service. I would recommend her and the dealership to anyone. They truly understand the customer. Thank you. More

Recall repair & oil change Acura of Libertyville was very accommodating when we took our MDX in for recall repair and oil change. They called us to alert us of a recall and to s Acura of Libertyville was very accommodating when we took our MDX in for recall repair and oil change. They called us to alert us of a recall and to set up an appointment. It was completed the same day. More

Great service The service team was efficient and timely. They communicated with me in the issues and the related costs. I have worked with the service team for year The service team was efficient and timely. They communicated with me in the issues and the related costs. I have worked with the service team for years and they always take care of any issues on my car. More

Competent service but not perfect I bought my 2014 MDX at a different dealer, but Libertyville is more convenient to my work location. I've always found the service managers to be very I bought my 2014 MDX at a different dealer, but Libertyville is more convenient to my work location. I've always found the service managers to be very friendly and polite as well as honest, which I very much appreciate. Several times I've had to wait more than 10 minutes to check in my car, which seems too long to me. Once when picking up my car, I got in and one tire had extremely low pressure. I went back in and someone put air in it for me and they followed up by giving me a free oil change. I recently had a safety recall and they called to notify me and set me up with a loaner while they fixed the issue. When I went to pick up my car after service hours, however, the office worker said there was nobody to bring my car around. I had to go out and find it myself in a parking lot full of cars that look just like mine! Not a huge deal since I just triggered the alarm, but a great service center would have brought the car to me. Overall I'm satisfied and the minor issues aren't enough to outweigh the logistical convenience. More

Great experience We inquired about a used vehicle online after business hours. Luigi responded the first thing the next morning. We decided to visit the dealership th We inquired about a used vehicle online after business hours. Luigi responded the first thing the next morning. We decided to visit the dealership the next evening. James was there to greet us. (It was Luigi's day off.) Within 5 minutes he had the keys for the vehicle we were interested in and was ready for a test drive. James was very nice and funny, which immediately put us at ease. The price was less than similar vehicles in the area. When we decided to purchase the vehicle John worked hard to get us the best financing possible. The overall experience was great. No pressure, no games, just flat out good business practices. More