McGrath Acura of Libertyville

I had my car in for an oil change yesterday. They put a ding in the passenger door and sent me a text today that my car was almost ready. They put a ding in the passenger door and sent me a text today that my car was almost ready. More

Note these are personal opinions and as accurate as can be interpreted by a reasonable individual. Beware, I would not travel to buy from these guys, in my experience I believe they kept changing terms ev be interpreted by a reasonable individual. Beware, I would not travel to buy from these guys, in my experience I believe they kept changing terms even after agreed upon. Experience with them was so unprofessional (wish I could upload some of the texts from sales manager) and this experience is what I believe to be complete unethical behavior. First, I literally spoke to around 5 different sales individuals and hardly any of them knew what was going on. I had agreed on terms for vehicle and was headed into buy it, I was happy to put down deposit but was told they wouldn’t sell it and hold until I got there. I hit bad weather heading in after 2 hours into trip and emailed 3 hours prior to meeting that I had to turn around and needed to talk to someone to work out alternative since I physically could not make it. They responded to my email hours before scheduled meeting saying they’d reach out to me in the morning, they never called in morning so emailed several times in morning and afternoon and couldn’t get ahold of anyone since they don’t leave voicemails or call back numbers. Finally got ahold of someone and they reneged on our agreement adding additional fees we had already hashed out (my personal belief and feeling was this was attempt to get me to question doing business since they already may have had something else lined up). After reaching out multiple times more finally received text back days after they sold it under my nose. I already spent 4 hours traveling to get this car, worked out details, then go back on original deal to sell to someone else for convenience. Then I tell a sales manager after he texted me that this appears unethical, he sent multiple paragraphs of inaccurate info accusing it of being my fault, how I did all this wrong, i responded saying I’m not reading all those paragraphs he said “There’s most likely too much truth in it for you to handle” Wow real professional there (you should see what he said in those paragraphs) First going back on terms, selling underneath noses, and a degrading manager after you’ve done nothing wrong other than vested hours in a winter storm trying to come buy from them. I understand you do not legally have to hold car, but it’s common decency when you agree on terms and say you will hold it, to not ignore someone then blame them. I’m sure they will come back with a bunch of stuff how this was on me, but I have no skin in this game anymore other than trying to save you a bad experience. People like this give used car salesmen bad names. General manager and owner of dealership feel free to email me (I hope you will so I know this experience is not a reflection of business as a whole and you just have some potentially toxic people working there) I’m happy to provide screenshots and documentation on how bad this experience was. Thank you for wasting my family and my time More

Their technicians need serious training. Service kept the car twice for total 5-6 days (I think may be more) and still couldn’t fix a small issue and called me both times saying that ‘issue fixed and car rea car twice for total 5-6 days (I think may be more) and still couldn’t fix a small issue and called me both times saying that ‘issue fixed and car ready to go’. No quality check. unbelievably poor experience. Not at all professional. Another Acura service station fixed the issue and returned the car in less than 24 hours. Don’t even think of taking your car to this service station. More

On Friday June 4th, 2021, I have made phone call about a used Toyota Highlander. I have showed interest over the phone, and have set up an appointment to come see the vehicle the same day. The manager ensur used Toyota Highlander. I have showed interest over the phone, and have set up an appointment to come see the vehicle the same day. The manager ensured that the keys will be at his desk ready for my mom to test drive the car. I also called 1 hour before coming in, and the lady said the car is still there waiting for us to test drive. Once we got there, we see other people driving the car. Don't trust a word this dealer says, they will get you and a different person to come at the same time, so that there is a competition for the same vehicle. This will not give buyers time to think about a big financial decision they are about to make. This dealer is very pushy, bossy, and very very disrespectful. I will never ever visit this dealership. I wasted my time, and the time of my family. We had to drive 1 hour 15 minutes each way. This is why i made an appointment, to avoid wait times, and make sure that we have one on one time with the vehicle, without any other buyers in the way to make me make a bad decision. More