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McGrath Acura of Libertyville
Libertyville, IL
1,165 Reviews
Welcome to the McGrath Acura of Libertyville. Whether you are looking for a new or pre-owned Acura car or SUV you will find it at our dealership. We have helped many customers in the Chicago land area find the Acura of their dreams!
We know that prospective customers are extremely well educated when researching their next vehicle. McGrath Acura of Libertyville has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
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Showing 1,165 reviews
February 14, 2023
I purchased a Honda Civic last Saturday. The salesman, Suhon, the manager and the finance gentleman all added to the pleasurable buying experience not to mention they were TOP NOTCH PROFESSI The salesman, Suhon, the manager and the finance gentleman all added to the pleasurable buying experience not to mention they were TOP NOTCH PROFESSIONALS. Way to go McGrath, I bought a car from one of the best dealerships in the industry! Mike Jones More
by Mike J
Employees Worked With
Sohan K.
February 09, 2023
Had a very good experience with this dealership! They care about their cars and customers. The gentleman that helped us was Michael R. and he provided exceptional service! He made sure everything wi They care about their cars and customers. The gentleman that helped us was Michael R. and he provided exceptional service! He made sure everything with the car was taken care of before I drove off the lot. It's been 2 months since and there have been no issues with the car. Highly recommend this dealership 👍 More
by Emma L
Employees Worked With
Michael R.
January 06, 2023
Best car purchase experience I’ve ever had. Probably the eighth car purchase I’ve done. This was my fourth dealership on this time around, and it was fantastic from start to finish. No hassle, Probably the eighth car purchase I’ve done. This was my fourth dealership on this time around, and it was fantastic from start to finish. No hassle, pressure, gimmicks nothing. It’s an hour and a half from my house, but honestly, I’ll probably make the drive when it’s time to replace my other car. More
by Cevin
Employees Worked With
Chris, Omar A.
January 02, 2023
The McGrath dealership was great to work with. They were professional and courteous. Sohan was a pleasure to work with! He deserves a raise. They were professional and courteous. Sohan was a pleasure to work with! He deserves a raise. More
by Laydee_t_2000
Employees Worked With
Michael R., Omar A., Sohan K.
December 17, 2022
Jonathan Rogin greeted us with a nice smile and asked if we wanted coffe/tea before sitting down. He seemed very friendly and nice. We test drove the car we were planning to buy however we didnt like that t we wanted coffe/tea before sitting down. He seemed very friendly and nice. We test drove the car we were planning to buy however we didnt like that the car didnt have some of the features we were looking for. Danny and Jonathan helped us find another car that fit both our budget and wants. We negotiated us and are happily walking out with a new car! More
by Ali kurtaran
Employees Worked With
Jonathan Rogin
December 12, 2022
1st time buyer. . it was a 1,2,3 decision if you see the vehicle you have. First of all a special thank you to Juan Abello for exceeding my expectations with question . it was a 1,2,3 decision if you see the vehicle you have. First of all a special thank you to Juan Abello for exceeding my expectations with questions and answers during the process. He’s the guy to go to if you are thinking of buy a vehicle specially because of bilingual speaking English/Spanish which is a plus. Once again thank you for allowing me to be Part of this experience and giving me confidence of buying. I really recommend this dealer to any one. See you soon and good luck on more future sales. More
by Luis C.
Employees Worked With
Juan Abello
December 07, 2022
had a great buying experience. from the original point of contact to being in the store everyone was welcoming. i would highly recommend this store. from the original point of contact to being in the store everyone was welcoming. i would highly recommend this store. More
by lexi.marie
Employees Worked With
September 14, 2022
Could not be more pleased with the sales process. Juan Flores was fantastic in helping me buy the RDX and explaining all of the features. Great experience!!! Juan Flores was fantastic in helping me buy the RDX and explaining all of the features. Great experience!!! More
by bdschwerman
Employees Worked With
Juan Flores
September 03, 2022
Long story short - This was and probably will always remain the worst experience of my life. My journey into this chaos started last year on August 13th. I wanted to get an NSX very badly ever since remain the worst experience of my life. My journey into this chaos started last year on August 13th. I wanted to get an NSX very badly ever since its debut in 2017. Finally, I was in a financial situation to afford one. Soon after Acura unveiled their final NSX type S on August 12th, 2021. I did not waste any time and started making calls to my nearest dealerships to get an allocation. I spoke with Chris Florin at Mcgrath on the 13th of August 2021 morning and he was very kind and polite to me at least initially. Said that they would get me an allocation at MSRP and asked me to come over. I went there immediately with my online build and placed an order. They also did a hard pull on my credit the same day and I was asked to put down 10,000 USD as the initial deposit, which I did. Then I was asked to wait. I was initially for the first few months, following up with McGrath Acura every month to check the status of production and anticipated delivery date. Then I finally got my confirmation from the Acura concierge directly, that my order was approved and that the car was scheduled for production and delivery in August of 2022. This happened sometime in February of 2022. At this point, I was very happy and eagerly waiting for the car, counting every day to get my hands on it. Come May of this year, I get a call from Mr. Florin that they would be returning my deposit back as they haven't heard anything from Acura about the delivery or confirmation of my order, which was a straight-up lie. When I told him that Acura called and confirmed the order directly with me, He had no answer and told me that his sales manager will be calling me to discuss further about it. After about two weeks or so I get a call from their sales manager, who was extremely rude over the phone, and was not at all interested in listening to what I had to say. He probably spoke for 2 minutes or so and told me that they cannot sell me the car on previous terms no matter what. He told me that when the car arrives they would call me to discuss further options about the price markup. I felt so cheated and hurt listening to this after waiting for almost a year. Come August, I get an email from Acura Concierge that the car was ready and scheduled for delivery. I was waiting for McGrath Acura to call me when the car arrives, but as expected no one called me from the dealership. On August 19th, while browsing their website, I see the NSX I ordered listed for sale. I immediately call the dealership to enquire about it, but I did not get any response from them. I left my work early that day and drove almost 2 hours to get there. Upon arrival at McGrath, I was given a cold shoulder by Mr. Florin. When I told him, I drove 2 hours and left early from my work to get there, he showed absolutely no empathy and instead asked me, why I had come there for. And when I enquired about the car, he told me that he can't do anything about it and one of the dealership owners will give me a call on coming Monday. On 22nd of August, Mr. Florin calls me and tells me that they cannot sell me the car as they no longer have it and gives me no other explanation. So this is what I get to hear after waiting for more than a year to get this car and preparing for many years before that to buy one. If I could, I would rate this dealership negatively for the way they treated me as a customer, lied without hesitation, and did not stay true to their word.They have forever lost me as a customer and I am pretty sure they will lose many more due to their shady practices. More
by Jahanzeb
Employees Worked With
Chris Florin
