McGrath Acura of Libertyville

Could not be more pleased with the sales process. Juan Flores was fantastic in helping me buy the RDX and explaining all of the features. Great experience!!! Juan Flores was fantastic in helping me buy the RDX and explaining all of the features. Great experience!!! More

Long story short - This was and probably will always remain the worst experience of my life. My journey into this chaos started last year on August 13th. I wanted to get an NSX very badly ever since remain the worst experience of my life. My journey into this chaos started last year on August 13th. I wanted to get an NSX very badly ever since its debut in 2017. Finally, I was in a financial situation to afford one. Soon after Acura unveiled their final NSX type S on August 12th, 2021. I did not waste any time and started making calls to my nearest dealerships to get an allocation. I spoke with Chris Florin at Mcgrath on the 13th of August 2021 morning and he was very kind and polite to me at least initially. Said that they would get me an allocation at MSRP and asked me to come over. I went there immediately with my online build and placed an order. They also did a hard pull on my credit the same day and I was asked to put down 10,000 USD as the initial deposit, which I did. Then I was asked to wait. I was initially for the first few months, following up with McGrath Acura every month to check the status of production and anticipated delivery date. Then I finally got my confirmation from the Acura concierge directly, that my order was approved and that the car was scheduled for production and delivery in August of 2022. This happened sometime in February of 2022. At this point, I was very happy and eagerly waiting for the car, counting every day to get my hands on it. Come May of this year, I get a call from Mr. Florin that they would be returning my deposit back as they haven't heard anything from Acura about the delivery or confirmation of my order, which was a straight-up lie. When I told him that Acura called and confirmed the order directly with me, He had no answer and told me that his sales manager will be calling me to discuss further about it. After about two weeks or so I get a call from their sales manager, who was extremely rude over the phone, and was not at all interested in listening to what I had to say. He probably spoke for 2 minutes or so and told me that they cannot sell me the car on previous terms no matter what. He told me that when the car arrives they would call me to discuss further options about the price markup. I felt so cheated and hurt listening to this after waiting for almost a year. Come August, I get an email from Acura Concierge that the car was ready and scheduled for delivery. I was waiting for McGrath Acura to call me when the car arrives, but as expected no one called me from the dealership. On August 19th, while browsing their website, I see the NSX I ordered listed for sale. I immediately call the dealership to enquire about it, but I did not get any response from them. I left my work early that day and drove almost 2 hours to get there. Upon arrival at McGrath, I was given a cold shoulder by Mr. Florin. When I told him, I drove 2 hours and left early from my work to get there, he showed absolutely no empathy and instead asked me, why I had come there for. And when I enquired about the car, he told me that he can't do anything about it and one of the dealership owners will give me a call on coming Monday. On 22nd of August, Mr. Florin calls me and tells me that they cannot sell me the car as they no longer have it and gives me no other explanation. So this is what I get to hear after waiting for more than a year to get this car and preparing for many years before that to buy one. If I could, I would rate this dealership negatively for the way they treated me as a customer, lied without hesitation, and did not stay true to their word.They have forever lost me as a customer and I am pretty sure they will lose many more due to their shady practices. More

I recently bought a 2019 Acura TLX from McGrath about 2 weeks ago. Though the process was simple and easy as I’m from out of state, the car is horrible! The car had a very bad odor that I can’t get out. Th weeks ago. Though the process was simple and easy as I’m from out of state, the car is horrible! The car had a very bad odor that I can’t get out. There’s a leak in the moonroof. The gas tank is broken and I can’t even put gas in the car. The CarFax was inaccurate, so I found out the car was in an accident. There are dents everywhere on the car. There are also 3 different tires on the car and it needs an alignment terribly. I wouldn’t advise anyone out of state to buy from McGrath. The only reason I gave the review one star is because of Juan. He’s been helpful but after 2 weeks, I don’t have any of the issues fixed. And I can’t return it or sell it. I could go on and on about my experience but it doesn’t do me any justice. I have been more than patient and not even that has gotten me anywhere. I totally understand it’s a used car but $30K for trash is just robbery! More

I am So impressed with this dealership! They go above and beyond. They were friendly kind and made the experience actually enjoyable. Thank you Jeremy ,Josh & Jay I could not have gotten the They go above and beyond. They were friendly kind and made the experience actually enjoyable. Thank you Jeremy ,Josh & Jay I could not have gotten the car without you! My daughter is in heaven ! More