McGrath Acura of Libertyville

Gabe was so incredibly professional, and worked hard to get us within our range. He truly made the customer first he was a pleasure to work with- will def seek him out when it is time to replace ano get us within our range. He truly made the customer first he was a pleasure to work with- will def seek him out when it is time to replace another vehicle in a few years- Thank you Gabe, and mcgrath acura/ Libertyville! More

Very welcoming , good customer service and very clean . Good selection on cars . Everyone is smiling the vibe is good Good selection on cars . Everyone is smiling the vibe is good More

Honestly, this was the best Dealership I have walked into very professional and welcoming we where helped by Trent and definitely the Man to go to, Very helpful!! very professional and welcoming we where helped by Trent and definitely the Man to go to, Very helpful!! More

Veronica, Trent, Mark, JC, and Kevin were all very pleasant to deal with. We spent the lion share of our time with Trent in sales and he worked up a deal that we were happy with. It was apparent that pleasant to deal with. We spent the lion share of our time with Trent in sales and he worked up a deal that we were happy with. It was apparent that they value their customers. I highly recommend this dealership. More

This place is run by scammers. We agreed on a price for a car, but instead of clearly showing us the financing breakdown, they tricked us into signing a paper that listed a random We agreed on a price for a car, but instead of clearly showing us the financing breakdown, they tricked us into signing a paper that listed a random monthly payment - not the final price. They claimed it was just “preliminary,” but later used it to inflate the total price and sneak in undisclosed fees and extras we never talked about. This was not a misunderstanding, it was a deliberate scam. They even forced us to sign the title for the car before we knew our financing options or the interest rate from the bank! Who does business like this? Most of the positive reviews here seem fake, because these people are not trustworthy at all. We’re not stupid enough to fall into your trap again. Their salesman Mark and Andre should never be trusted. Shame on you. Rest assured, I’ll be sharing this awful experience everywhere I can. If you care about your money and value your time, STAY AWAY from McGrath Acura! More

Great customer service! Really helpful alltime. Really great people working Great sence of humor, GREAT Really helpful alltime. Really great people working Great sence of humor, GREAT More

Happy to recommend McGrath Acura of Libertyville. Ryan and all the staff worked diligently to help me into a used car at a reasonable price. Everyone was very kind and professional and patient. Thank Ryan and all the staff worked diligently to help me into a used car at a reasonable price. Everyone was very kind and professional and patient. Thank you for working with me! More

I have had greatest experience buying my 2014 Honda Accord. I came from Highland,IN and was blown away at the professionalism of the sales,finance and service departments. I was greeted by Andre with r Accord. I came from Highland,IN and was blown away at the professionalism of the sales,finance and service departments. I was greeted by Andre with respect, and caring about my needs and not pressuring me into buying cars that I was not interested in and allowed me to feel confident about the purchase of the vehicle. He promised me to not worry everything would be ok. Juan helped me keep calm during the negotiations transaction. Branko worked his magic with his lenders and got me even a better rate than my Credit Union. Overall the best car buying experience I ever had. More

Lack of Knowledge, Communication, and Customer Service Skills. I purchased a used car and clearly communicated that certain safety features were priorities for me — in particular, automatic headlights Skills. I purchased a used car and clearly communicated that certain safety features were priorities for me — in particular, automatic headlights. The online listing mentioned the feature but advised verifying, so I asked the salesman directly before purchasing. He confirmed the vehicle had it. However, after finalizing the sale, he handed me the keys and told me the vehicle did not have automatic headlights, acknowledging that what I was told earlier was inaccurate. I contacted the General Manager and attempted to resolve the issue, including offering to return the vehicle. They offered to retrofit the feature, even though the manufacturer advised it wasn't possible. I was told it would be done in 2–3 business days, but I didn’t hear back. After 11 days, I received an update admitting they had ordered incorrect parts and could not confirm a resolution. I asked for my car back without the fix, still lacking clarity on next steps. When I requested a return, I was told I would lose $2,000 in fees — even though the issue originated from the dealership’s misinformation. They kept the vehicle for 14 days in total, during a period when I had only owned it for less than a month. Throughout the process, there was little accountability, and communication was poor. While I tried to work with them, the experience was frustrating and disappointing. More

Cannot get Victor in finance to call me back. Pressured me into a seven year warranty but told me I could cancel it anytime. I’m trying to cancel but he will not take my calls or see me because h Pressured me into a seven year warranty but told me I could cancel it anytime. I’m trying to cancel but he will not take my calls or see me because he is too busy. More