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McGrath Acura of Downtown Chicago - Service Center

Chicago, IL

4.6
104 Reviews

104 Reviews of McGrath Acura of Downtown Chicago - Service Center

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September 28, 2024

Very nice helpful and make sure you in the Car you desire very patient with you let you make your own More

by DConley@cps.edu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor White
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Sep 29, 2024 -

McGrath Acura of Downtown Chicago responded

Hello, we’re overjoyed to hear about your five star experience! Thank you for sharing your kind words, they motivate us to keep improving every day! The McGrath Acura of Chicago family looks forward to your next visit with us soon!

July 11, 2024

Gabby was amazing! She was extremely knowledgeable and personable! I will definitely be returning thanks to her amazing spirit and personality. More

by kinahe16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabrielle Mota, Natalia Pineda
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Jul 14, 2024 -

kinahe16 responded

McKayla was awesome! She gave me a play by play on everything that was happening with my car. She made sure I had a full printout of all of the maintenance I would need and she was super polite! I’ll be back for sure!

July 10, 2024

Great customer service. Clean, comfortable waiting area. Pleasant, friendly employees. However, last visit there was no coffee or vending machine freebie. More

by cheryle2222
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember their names, but nice, pleasant people.
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Aug 01, 2024 -

McGrath Acura of Downtown Chicago responded

Hello, thank you for sharing your incredible five star experience with our team and services! We appreciate being able to take the time to share your feedback and kind words regarding your last visit! The McGrath Acura of Downtown Chicago looks forward to serving you for years to come!

April 28, 2024

Awesome time at the dealership ! Gabby, Anna and Greg were beyond helpful! I am so happy with my new Integra! More

by Nerissa Legge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby, Anna, Greg
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May 25, 2024 -

McGrath Acura of Downtown Chicago responded

Nerissa, thank you immensely for sharing your fantastic five star experience with us! We're elated to hear that our team's efforts made your visit memorable! Your feedback serves as a constant reminder of why we love what we do, and we can't wait to welcome you back for another stellar experience! The McGrath Acura of Downtown Chicago looks forward to serving you for years to come!

March 24, 2024

Fast service,Good and polite workers. Like when they let me know what’s going on with my car. The only thing I was disappointed with is they don’t serve any kind of food like my BMW DEAL More

by Angel G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Apr 18, 2024 -

McGrath Acura of Downtown Chicago responded

Angel, thank you for your feedback! We're thrilled to hear that you had a positive experience with our service team and found them to be good and polite! We understand the importance of communication when it comes to your vehicle, and we're glad to hear that you appreciated being kept informed! We apologize for any inconvenience regarding the absence of food service! The McGrath Acura of Downtown Chicago looks forward to serving you for years to come!

March 22, 2024

Great service. Courteous advisor and staff. Wait times are on par with the services rendered. Good complimentary beverages. More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Apr 18, 2024 -

McGrath Acura of Downtown Chicago responded

Hello, we're absolutely thrilled to hear about the fantastic five-star experience you had with our team and services during your recent visit! Your willingness to share your feedback with us is greatly appreciated! Thank you sincerely for your ongoing support! The McGrath Acura of Downtown Chicago looks forward to serving you for years to come!

February 07, 2024

Excellent service, friendly people. I always had my service done at this place and I am very pleased. More

by milanka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Feb 07, 2024 -

McGrath Acura of Downtown Chicago responded

Milanka, we're thrilled to hear about your incredible five star experience with our team and services during your last visit! We appreciate your feedback and support! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!

February 02, 2024

Service has gone down. Seem more interested in suggestive selling unnecessary maintenance then actual service. More

by Chicago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Feb 08, 2024 -

McGrath Acura of Downtown Chicago responded

Hello valued customer, our team would love to get to the bottom of it. We care deeply about every detail, big or small! Please reach out to Rachael Jones, at 630-371-6330 rjones@acurawestmont.com. McGrath Acura of Downtown Chicago looks forward to hearing from you soon!

January 10, 2024

Good appointment appointment making experience, vehicle serviced as requested, first rate service rep, overall superior customer service. More

by RK Oden
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Jan 16, 2024 -

McGrath Acura of Downtown Chicago responded

Hello, we're delighted to hear about your wonderful five star experience with our team and services! We appreciate you being able to take the time to share with us as well! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!

January 01, 2024

Excellent service. Professional staff. Receive car at estimated time. Very good like the updates via cell phone. More

by mccoy_janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Jan 16, 2024 -

McGrath Acura of Downtown Chicago responded

Hello, we're thrilled to hear about your fantastic five star experience with our team and services! We appreciate your kind words! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!

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