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McGrath Acura of Downtown Chicago
Chicago, IL
280 Reviews
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Showing 280 reviews
April 23, 2025
Tl;dr: I sold my low miles, no accident vehicle to McGrath Acura of Downtown Chicago. I absolutely would not recommend this deal, and would even go so far as to call them predatory based upon their pa McGrath Acura of Downtown Chicago. I absolutely would not recommend this deal, and would even go so far as to call them predatory based upon their payment policy (which they strictly uphold) which places all risk on the individual. Long form review: April 7: I sold my vehicle to McGrath Acura of Downtown Chicago. We were able to reach a fair sales price very quickly and the sales transaction itself was fairly quick and easy. At the time I was advised that they do not release payment until the title is received by the dealership, typically 10 business days (they now stringently deny ever saying this) April 16: The check is received by the lien holder (VW Credit) and the loan is paid off. I call to request the date that they will be mailing the title, in order to make sure that I will be able to pick up the check around childcare and work travel responsibilities. VW Credit informs me that McGrath Acura of Downtown Chicago chose to send the payment via unsecured funds (which they told me is quite rare) and so they will be holding the title for 15 business days to ensure that it will clear. However, what the majority of dealerships do is call them, and VW Credit will be happy to verify that the title will be released and the date, so that the dealership can release the funds. April 17: I speak with Theo Noor regarding this, and share my frustration that at this point it is going to take more than a month to be paid for my vehicle, contrary to the expectations that they have set (which, once again, they deny having ever said). Given that I only had a loan for about 50% of the value of the car, McGrath Acura of Downtown Chicago is now in the position of holding both a large amount of money they owe me, as well as the vehicle, so I have no access to either the funds or the usefulness of still having a car. Theo did understand, and agreed that if I could provide an email stating the lien-holder would release the funds, he would cut the check. April 17, part 2: VW Credit isn’t able to send emails due to system limitations, but kindly agrees to expedite the title being sent out to help, although they were surprised as this is the first time they’ve ever heard of a dealership requiring this. April 17, part 3: In order to make it possible for me to pick up the check around the work travel I had previously made them aware of, Theo kindly agrees that a tracking number will also be sufficient, and I agree to call him once I have it available. April 23: Tracking number is provided to McGrath Acura of Chicago. Theo happens to be off that day, and when I call to arrange picking up the check, I am once again told that “because things can happen in the mail, we don’t pay without the title”. Of note, at no point did I sign an agreement to this effect - I trusted the 10 business days estimate, which was clearly never expected to be a reasonable estimate, or else they would have stood behind saying it. As of the time I write this review, I still do not have the payment they owe me, or confirmation on when I will receive it. If you’re looking to sell your car, especially through the Kelly Blue Book program, I would advise you to stay as far away from this dealership and their “policies” as possible. More
by lugojen
Employees Worked With
Theo Noor
July 11, 2024
Gabby was amazing! She was extremely knowledgeable and personable! I will definitely be returning thanks to her amazing spirit and personality. She was extremely knowledgeable and personable! I will definitely be returning thanks to her amazing spirit and personality. More
by kinahe16
Employees Worked With
Gabrielle Mota, Natalia Pineda
July 10, 2024
Great customer service. Clean, comfortable waiting area. Pleasant, friendly employees. However, last visit there was no coffee or vending machine freebie. Clean, comfortable waiting area. Pleasant, friendly employees. However, last visit there was no coffee or vending machine freebie. More
by cheryle2222
Employees Worked With
Don't remember their names, but nice, pleasant people.
June 03, 2024
Greg recently put me in an Integra, and I absolutely love it! The staff at Acura were so accomodating from the minute I walked in, to the moment I drove out. I had several boundaries for my next vehicle, and it! The staff at Acura were so accomodating from the minute I walked in, to the moment I drove out. I had several boundaries for my next vehicle, and they supported me all along the way. I felt heard and very supported. If you are looking for great leadership and great customer care, I highly recommend giving these people a try. Thanks, McGrath Acura of Downtown Chicago! More
by A.Chau
Employees Worked With
Greg Choina, Guillermo Perez
April 25, 2024
We bought a new Acura MDX from them- the process was NOT great. (1) Salesperson we worked with was quite rude during negotiation. When we were negotiating, she essentially said our negotiation was not val great. (1) Salesperson we worked with was quite rude during negotiation. When we were negotiating, she essentially said our negotiation was not valid and we didn’t know because “haven’t bought a car in 8 years”, Her manager was much better and the only reason we stayed there to buy. Turns out our counter offer was valid and we agreed on a price (2) Random flip-flopping - the car we wanted was available, then not, then available again. When we completed negotiation- signed on the numbers for a car with 10 miles on it. We go to finance, without any clarification we were given odometer agreement to sign- car had 100 miles. We discovered it because we read the document. When we asked we were told this was completely normal - their new cars can even have 300 miles. That’s great, except they told us it’s 10 miles and when it wasn’t, didn’t bother to inform us. Broke our trust but it was super late and we bought the car anyway. Management apologized but not the salesperson. I gave 3 stars because (1) they stayed quite late to complete the deal and we drove away with a car at the end of it (2) Except the salesperson, the others were polite More
by Acurabuyer2024
Employees Worked With
Luke Miechowicki, Mohamad Taiym
April 17, 2024
Everyone was awesome especially Gabby she was helpful, nice and very professional about her job she was able to wait for me even if it’s after hours driving from Minnesota to pick up the car in Chicago it nice and very professional about her job she was able to wait for me even if it’s after hours driving from Minnesota to pick up the car in Chicago it was my pleasure working with them and for them helping me finding the car I been looking for months all I want to say is thank you for the help guys. More
by hyong vang
Employees Worked With
Gabby
