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McGovern Subaru of Acton - Service Center

Acton, MA

4.8
120 Reviews

120 Reviews of McGovern Subaru of Acton - Service Center

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November 25, 2024

I always am treated courteously and have any questions explained thoroughly. They also are very helpful with am emergency. More

by shadier_swoon0o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 26, 2024 -

McGovern Subaru of Acton responded

Thank you for your 5-Star review and your kind words regarding McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

November 22, 2024

Responsible, Helpful, kind, reliable, on time, ethical, loyal, adaptable, respectful, innovative, inspiring, attentive, nice people. More

by nellycard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Nov 25, 2024 -

McGovern Subaru of Acton responded

Thank you for your 5-star review and your kind words regarding McGovern Subaru of Acton—we truly appreciate your feedback and your business! - Troy M. Ward - General Manager - McGovern Subaru of Acton

November 21, 2024

Very pleasant and accommodating people. Easy to make the appointment and reminder is helpful. Waiting area is clean with snack. More

by justy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Nov 21, 2024 -

McGovern Subaru of Acton responded

We're delighted to hear you had a pleasant experience with us at McGovern Subaru of Acton. Thank you for highlighting our accommodating team and comfortable waiting area!

November 21, 2024

Terrific service from Advisors. They are all very good. I especially appreciate Rose and Mike. Today they helped me get my car back in working condition while I waited -- even th More

by dgourmet
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose, Mike
Nov 22, 2024 -

McGovern Subaru of Acton responded

Thank you for your 5-Star review and your kind words regarding Mike MacGillivary, Rose Reese and our service department at McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

November 16, 2024

Excellent and friendly service in a timely manner. We will be back for service in the future. More

by robert_vines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

McGovern Subaru of Acton responded

Robert, thank you for your 5-Star review and your kind words regarding our service department at McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

November 15, 2024

Don’t see the point in taking car to the dealer to pay 40% over independent mechanic if they will not stand behind the work. Subaru Forester, bought new, did every little thing at the dealer, respected ma More

by To79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Nov 15, 2024 -

McGovern Subaru of Acton responded

Tony, I'm sorry you're disappointed with your vehicle's wheel bearings. According to our records, you had them replaced on 1/14/21 and they were covered under warranty by Subaru. I don't see any other issues with the wheel bearings except for the most recent visit. Wheel bearings are most definitely a wearable item and are worn differently based on driving habits and type of vehicle. You're a very good customer and we're happy to assist you with this issue, please reach out to me directly to discuss further. Thank you for your feedback, it's customers like you that help us grow as a company. Troy M. Ward - General Manager - tward@mcgovernauto.com

November 08, 2024

Service is quick and the service staff is friendly and helpful. Explanation of service details was given in easy to understand language. More

by sharon.sasanow
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose
Nov 10, 2024 -

McGovern Subaru of Acton responded

Sharon, thank you for your 5-star review and your kind words regarding our service department at McGovern Subaru of Acton. We truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

November 06, 2024

Competent, courteous, on time, friendly. I recommend them highly and wholeheartedly. The service staff is a-one. More

by artsanw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose and Dave
Nov 06, 2024 -

McGovern Subaru of Acton responded

Thank you for your 5-Star review and your kind words regarding McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

November 04, 2024

I have had both of my cars serviced multiple times since McGovern took over and all my experiences have been excellent. I highly recommend them. More

by SubieFan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose
Nov 05, 2024 -

McGovern Subaru of Acton responded

Thank you for your 5-Star review and your kind words regarding our service department at McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

November 04, 2024

This is my 3rd Subaru that I’ve purchased from McGovern Subaru. I am always professionally greeted and spoken to in a friendly and honest way. I’ve been to other Subaru dealers and had not such great exper More

by Hellodk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Chaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

McGovern Subaru of Acton responded

Thank you for your 5-Star review and your kind words regarding our sales and service departments at McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

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