McGovern Subaru of Acton

I just finished a phone conversation with Dave Mack and I couldn't be more disappointed. In my first attempt to initiate a relationship with Village Subaru Dave was demeaning and unfriendly. I'm not sure if couldn't be more disappointed. In my first attempt to initiate a relationship with Village Subaru Dave was demeaning and unfriendly. I'm not sure if Dave was uninterested in doing business over the phone, but his demeanor was very hostile as I explained to him how I intended to search for my new Legacy. I have done a large amount of research on the vehicle I want to buy, and I was simply inquiring if Village would like to quote me a new car. Dave was only interested in how close I lived to the dealership. What he failed to calculate (and never asked) was how close I work to Village and how convenient it would have been to have my new Legacy serviced there. Dave took the time to inform me how unoriginal I was contacting him this way. Dave's practice of intimidation affirms my reluctance to visit dealerships, particularly ones with business practices like Village Subaru. The one recommendation Dave gave me that I intend to follow is to talk to Patrick Subaru instead. More

This was the lowest pressured car sales process I had experienced. My wife and I are expecting our first child and for a month had been test driving cars at various dealerships, including another Subaru experienced. My wife and I are expecting our first child and for a month had been test driving cars at various dealerships, including another Subaru dealer. Right off the bat I felt comfortable with Anthony. He asked all the right questions as to what was driving us to look at new cars, the type of car we were looking for, and budget. He stayed well within our comfort zone, never making me feel forced to buy any of the up-sell products most dealers push down your throat. Once we reviewed the vehicles we decided the Forrester best fit our needs and went on a great test drive course, which gave us the needed experience of driving the car in both residential and highway settings (the other Subaru dealer only had us go on a .5 mile loop in a strictly residential area). During the Test Drive, Anthony helped explain the nuances of the Forrester - including the engine, safety ratings (something extremely important to us with our first baby on the way), along with history of Village Subaru. Besides the comfort of the ride, the other great part of the test drive was I never felt like I was being sold on the car. The entire time Anthony was purely consultative and only concerned with trying to find the car that best fit our needs. When we got back to the dealership, Anthony gave us a "walking-tour" of the car so we could understand the other great features of the car. We also discussed Trim Level and color. Of course, the Trim Level and color we wanted was not on the lot at the time we were ready to make a decision, but Anthony was able to use his resources to find EXACTLY the Forrester we wanted and assured us it would be on their lot ready for us to pick up that week. The final part of the process is the one most people dread, the price negotiations. I have not been involved in a more straight-forward process in my life. There was little negotiation only because he clearly presented the numbers to me, I understood how the price was derived, and it met my expectations based on my research of prices on sites such as Kelly Blue Book and Consumer Reports. After the final paperwork was signed, Anthony did not stop there. He made sure he introduced us to everyone at Village Subaru, including the Service Department and Managers. The final step was picking up the car, which was in great condition. Anthony walked us through all the controls again and then we were on our way home. This was a very comfortable experience and not once did I feel like I was being "sold" or given the usual month end deal pressure. In fact, there was never any pressure to purchase, and only after we were given time to review the pricing were we even asked if we were comfortable moving forward with the purchase decision. Yes, a purchase was made at the end, but this was a highly consultative sale in which they were concerned about me as the consumer and what was driving this decision. I had an excellent experience at Village Subaru and would highly recommend them and Anthony Romano. More

My wife my son and I went in because my wife lease was up on her 2007 Subaru Impreza and my son wanted to buy it using his 2003 Forester as a trade in. Village Subaru gave my wife a grat deal on a new Imprez on her 2007 Subaru Impreza and my son wanted to buy it using his 2003 Forester as a trade in. Village Subaru gave my wife a grat deal on a new Impreza lease and my son goy a great trade in price for his Forester so he could easily afford his mother's car. Dealership was outstanding to work with. Really made a very special effort to give us a good deal first time. On scale of 1 to 5, 5 being the best, Village Subaru gets a solid 10. More

We just bought our 3rd Subaru from Village Subaru and yet again had the best car buying experience. Anthony Romano was very helpful, very knowledgeable and patiently answered all of our questions. He was ple again had the best car buying experience. Anthony Romano was very helpful, very knowledgeable and patiently answered all of our questions. He was pleasant and at no time exerted any undue pressure, which was great (and very different from what we found at some other dealerships). Now we have a great new car and had an excellent buying experience (and very easy financing process with the help of Keith). I would recommend Village Subaru and Anthony Romano absolutely and without reservation. Great place to buy your next car! More

We have purchased two new vehicles from Village Subaru; first an 06 Outback, more recently a 10 Forester. Interestingly, we had a similar experience with both purchases. When we bought the 06 Outback, we first an 06 Outback, more recently a 10 Forester. Interestingly, we had a similar experience with both purchases. When we bought the 06 Outback, we first visited the Subaru dealership in Lunenberg. They wanted to give us $500 on the trade of a Honda CRV with over 200K miles; way below the Edmund's appraisal for the vehicle, with all kinds of excuses why the car was worth no more. Village Subaru, later the same day, promptly offered the Edmund's value of about $3500 for the trade in, fully three thousand more than the other dealership. Something similar took place with our recent purchase of a 2010 Forester. This time it was Patrick Subaru that lowballed the trade in by over five thousand dollars. I have come to the conclusion that Village Subaru is very fair, not exploitive as dealerships can be, and I was completely satisfied with our recent transaction. For our purposes, this is the default dealership for any Subarus we may purchase in the future. The salesperson, Michael, was also a pleasure to deal with. More

Village Subaru is a clean and relaxed dealership. Subaru has excellent vehicles. Anthony Romano provided prompt, respectful customer service. The whole experience proceeded at my pace, according to my needs has excellent vehicles. Anthony Romano provided prompt, respectful customer service. The whole experience proceeded at my pace, according to my needs, and it altogether exceeded my expectations. More

I bought a new Subaru Forester yesterday. It was, probably, the best car buying experience possible. I dealt mainly with Anthony Romano. He was very professional, accommodating and helpful in both probably, the best car buying experience possible. I dealt mainly with Anthony Romano. He was very professional, accommodating and helpful in both negotiating for the new car and obtaining a good value for the trade-in. The whole process was absolutely painless, very quick and even pleasant. The whole process toke less than 2 hours from the start till I exited the lot driving my new car (with plates and inspection sticker on the windshield). I highly recommend Village Subaru of Acton. More

I would like to thank everyone, especially David Mack, for the outstanding service I received at Village Subaru of Acton. David was very knowledgeable and easy to work with. All of my questions were answe for the outstanding service I received at Village Subaru of Acton. David was very knowledgeable and easy to work with. All of my questions were answered honestly and promptly, and I never felt pushed into making a decision I wasn’t comfortable with. I will definitely return to them in the future and would recommend their services to anyone in the market. More

We did our homework and were all set to buy a 2009 Legacy, and found that although it was a bit of a drive out, Village Subaru had the best prices, a good selection, and David Mack was great to deal w Legacy, and found that although it was a bit of a drive out, Village Subaru had the best prices, a good selection, and David Mack was great to deal with via e-mail. At the last second, we realized that we preferred the Forester, and David and Anthony made it happen; we drove away in a great car and with a great deal. The financing process was simple, with no hard sell or pushy add-ons. I visited a number of Subaru dealerships in the process of car shopping, and Village by far had the best customer service, most knowledgeable sales team, and was the easiest to do business with. More