McGovern Subaru of Acton

Went to the Subaru web site and had done a search for local dealers. Emailed a couple, and heard back from all. Received a nice reply from the Internet Manager David Mack at Village Subaru. He inquire local dealers. Emailed a couple, and heard back from all. Received a nice reply from the Internet Manager David Mack at Village Subaru. He inquired as to confirm the exact model, options and equipment I wanted. I sent all the information needed, as well as my trade information. He provided a great price for the car I wanted, as well as a range on my trade in. On my way home from work, I went to the dealership, and all the price of the new car was exactly as emailed, and the value of my trade in was in line with what I was expecting. A day later, I was driving my new 2011 Subaru Outback. This was a great, and easy transaction. Simple and straight forward. Very happy with David and Erik from Village Subaru. More

While I did not actually end up buying a new Subaru Impreza at Village Subaru, I did wanted to tell you it was a pleasure dealing with Tracie Bonanno/Hawkins in Sales. I test drove the Impreza and Impreza at Village Subaru, I did wanted to tell you it was a pleasure dealing with Tracie Bonanno/Hawkins in Sales. I test drove the Impreza and Legacy (used) autos before settling on a new Impreza. Unfortunately, the Impreza I eventually bought was not on stock at Village at the time, so I ended up buying it elsewhere (local Subaru dealer) That being said, the deal I was offered was very compelling and I would had probably purchased the car if it was available for immediate delivery. I recommend Tracie wholeheartedly should you be interested in a Subaru in the Acton/Littleton area. More

[Note:Original Owner 2005 Outback] HIGHLY recommend [Note:Original Owner 2005 Outback] HIGHLY recommend for both sales and service. Initial sales price was better than any of the five dealers visited [Note:Original Owner 2005 Outback] HIGHLY recommend for both sales and service. Initial sales price was better than any of the five dealers visited. A recent service experience as an example of that aspect of their operation: I greatly appreciated the extra emergency service rendered 14July2011 to replace both fans in my 2005 Outback wagon after an engine overheating experience. I was faced with a 15July drive to Albany without operational radiator or A/C fans. Their service people squeezed me into an already fully committed service schedule to make the repairs and allow me to make the trip safely. Further, my imposition was handled with utmost courtesy and friendly understanding. Much appreciated their bailing me out without any advance notice or scheduling. Further, they have always been fully supportive, giving full service explanations/advice, when my wife brings in the car. This aspect of their business style is very important to me, showing that they are made of the "right stuff". It is such rare excellence that compels me to recommend Village Subaru to anyone who will listen. More

Recently, I had a problem with my Subaru Forester. The Recently, I had a problem with my Subaru Forester. The gas gauge registered "empty," but the tank registered "full," and would not accept any fuel. Recently, I had a problem with my Subaru Forester. The gas gauge registered "empty," but the tank registered "full," and would not accept any fuel. Two different dealers said it was "unusual" and they had never see it happen before. The first dealer kept the car for a week and said there was a problem with "spider webs in the gas tank." I went back to John Olesen in Acton, where I had gotten the car originally. I explained the problem, and mentioned that this was the second time this had happened and made it hard for me to trust the car. I had recently taken a 4-hour trip up and back to VT. in the pouring rain. What if it had happened then? John was gracious, friendly and professional. He recognized the fact that I had been driving Subarus for more than 10 years and that I was a "valued" customer. In less than a week, I was in a new Forester for virtually the same car payment, with NO hassles. I have since recommended Village Subaru and John Olesen to 3 friends; I will never go anywhere else ! More

WONDERFUL experience. 4 emails and I owned my car. No games played; requested bid and received a quote broken out by elements (car, tax, inspection, etc)to drive the car off the lot. I can't say enough games played; requested bid and received a quote broken out by elements (car, tax, inspection, etc)to drive the car off the lot. I can't say enough good about the sales department! The price was one I could live with based on research. I loved the straight forward approach - no insulting "what color" questions to determine the price. Simply - what car, what options. One point lost on overall experience due to their service department. Was promised putting on the side molding and inspection would not take more than 1 hour. I arrived 15 minutes early to ensure they could start on time. I left 2 hours after arriving. My appointment was for 730am. At 9am I walked back into service area to see what was going on and was told "it happens". This was my first experience with the service department. Could be hard to recover. When I'm promised 1 hour max I expect to be there 1 hour max. They would have done better if someone had come to me in the waiting room and apologized or kept me informed but that wasn't the case. A real shame because I really enjoyed the experience until then. More

This was my first time purchasing a new car. Anthony Romano who was my sales rep did a great job and made the whole purchase process a breeze. There was no pressure from him and I was offered the price Romano who was my sales rep did a great job and made the whole purchase process a breeze. There was no pressure from him and I was offered the price I expected/researched. I would buy another car from Village Subaru and would request Anthony as my salesman again! More

Anthony Romano is one of the best people I know. Not only that, but he's probably willing to sell you a car. He's honest, mindful of what people want, really friendly, and really funny. He answered every sin that, but he's probably willing to sell you a car. He's honest, mindful of what people want, really friendly, and really funny. He answered every single one of my questions with clarity, and told me everything I needed to know during the financial and logistical processes. Definitely someone I'd recommend buying a car from, and definitely someone I'd recommend getting a beer with. More

We were coming from New Hampshire, so we wanted to do as much negotiating over the internet before making the hour long drive to Acton. Dave Mack started the process by giving us an idea of what a new 2011 much negotiating over the internet before making the hour long drive to Acton. Dave Mack started the process by giving us an idea of what a new 2011 Forester XT Touring would be going for. He was courteous, and answered all our questions. Then John took over the process by telling us that they would give us a fair value for the trade-in of our 2009 Forester. Granted, there was nothing wrong with the '09 but we wanted a turbo for more pick-up on highway rides. This would be our 5th Subaru purchase and we knew exactly what we were dealing with and what we wanted. So, we took the ride to Massachusette. The car we wanted was parked out front, waiting for us to drive. Salesman Renzo took over and was the most decent, honest salesperson we have ever had to deal with. He answered all of our questions, and allowed us to test drive 2 cars and was more than helpful with everything we asked. Needless to say, we made the deal. This dealership was such a "no-BS", "no gimmics", "no haggling back and forth with management" that we actually enjoyed buying a car. This is by far the most professional Subaru dealership we have ever encountered and will be sure to be back for our next Subaru purchase. More

After an unpleasent experience with another local dealership, we went to Village Subaru and were pleased with the service from the very beginning. I got a quick response from David the internet sales dealership, we went to Village Subaru and were pleased with the service from the very beginning. I got a quick response from David the internet salesman. The price was very good, but even more importantly he was very honest and straightforward, with thorough answers to all of our questions and a detailed explanation of the options we had and the process of buying the car. He gave us detailed breakdown of the price including taxes and fees, which I had trouble getting at other locations. When we got to the dealership, Anthony gave us a test drive and overview of the car and features. He was very personable, and did everything to make the paperwork and registration process as easy on us as possible. We never felt pressured or like we were trying to be sold something we didn't want. Both David and Anthony did everything they could to get us everything we needed, without ever being overbearing. Overall, a very positive experience. More

I know this may sound crazy but my husband and I actually enjoyed buying a car from Village Subaru. Buying a car can be anxiety producing but this experience was fast, friendly and easy. They gave us straigh enjoyed buying a car from Village Subaru. Buying a car can be anxiety producing but this experience was fast, friendly and easy. They gave us straight forward information over the phone and in person dealt with us fairly and honestly while we arrived at a price. We got a fair trade on our car and I am very happy with the new car. The exact color we wanted was not in stock so they made arrangements to get if from another dealer. I was able to pick it up the next day. All of the paperwork was done for my when I arrived. John Olesen is the man. ;-) Kathryn More