McGovern Subaru of Acton

Biggest waste of time. 2 pronged review here: First Biggest waste of time. 2 pronged review here: First I'll rate the business development manager Bethany Juneau...Bethany was fantastic. I have been Biggest waste of time. 2 pronged review here: First I'll rate the business development manager Bethany Juneau...Bethany was fantastic. I have been shopping for quotes online, and Bethany was by far the only reason I went to Village Subaru. She was extremely attentive, always accessible and a pleasure to correspond with. Second, was unfortunately, the sales person John Camper. Having worked as a Sales manager in the auto industry for 2+ years I know the industry/process/details inside and out. I have the quote from Bethany and needed to figure out my trade #'s. Perhaps John was upset about having to work the day after thanksgiving, who knows, but I have never come across a more rude, and less helpful sales person in the several years I spent working in the industry, or during the 17 cars I've personally bought over the past 12 years. Ive shopped my trade around, I know its value, Ive done this before. Most people trading a car are unrealistic, im not one of those people, I have a realistic perception of what my trade is worth...I used to be a Sales Manager remember. Not once did he actually look at my trade or ask me any details. he simply looked in a NADA book and came up with a number $5000 less than the lowest offer I had received. Used the reason "we dont sell AWD sedans here"...I could only laugh because its a SUBARU DEALERSHIP...90% of what you sell are AWD Sedans. Perhaps he figured out that I wasn't going to be ripped off, which seems to be the norm for him, and didn't want to waste his time...I think he figured out that I know more than he does about his own job. I thanked him for wasting my time and walked out. He even lied about have the "exact car" as my trade already on their lot...after looking online at their inventory they don't have anything close. I went straight to Cityside Subaru and bought my WRX. Cityside doesn't have Bethany which is a bad thing, but they don't have John Camper which is great thing. More

I'll preface this review by saying I have bought 8 cars in the past 10 years. (Mostly for work). I'm an experienced buyer and generally make contact via the Internet. My experinece with Village Subaru was in the past 10 years. (Mostly for work). I'm an experienced buyer and generally make contact via the Internet. My experinece with Village Subaru was by far the best I've had in the past 10 years. My initial contact with Bethany via email was seamless and easy. After 2-3 emails back/forth and a brief phone conversation we had a deal structured in under 15 minutes. When I went into their location I was greeted by Anthony Romano and the paperwork and trade-in evaluation was done in under 15 minutes. That's rare! My time is valuable and I feel as though Anthony make an extra effort to get me in/out. Not having the exact vehicle on the lot they were able to locate and deliver one from another dealer in under 2 days. All in all, it was fantastic from start to finish. We liked our Crosstrek so much we came back a week later and bought another Subaru (Outback). Once again- very streamlined process. No haggling. Village gave me a very fair deal on my trade-in and Anthony was excellent. I highly recommend Village Subaru and Anthony. Having dealt with many dealers in the past I can honestly say they are in a class above the rest! More

I recently purchased a preowned Subaru Outback from Village Subaru. I first contacted Bethany Juneau whose emails were extremely positive, professional,and helpful in actually getting me to drive to Ac Village Subaru. I first contacted Bethany Juneau whose emails were extremely positive, professional,and helpful in actually getting me to drive to Acton to look at two vehicles. Then upon arriving at the dealership, I worked with Anthony Romano and John Olesen. Both gentlemen were "real" to the point professionals who wanted to help me find the right car and make the best decision for me. Anthony was very patient and very knowledgeable and was ready to answer all my questions. Anthony doesn't play the typical salesperson game - he really makes you feel that he cares that you purchase the right car. Subaru should be proud that they have a guy like Anthony representing them in the world of so many car dealerships to choose from!! John helped to make the deal "happen" and I couldn't have been happier. John brings a calmness to the deal with a sense of humor which helps when your nervous about making the right decision and spending the kind of money a car purchase requires. I got a great trade-in price for my older Subaru and a great deal on my beautiful Outback!! I will definitely recommend Village Subaru! More

We purchased our second car in the past year from Village Subaru this past July. Anthony Romano assisted us with each purchase and I have to say both were the best car buying experiences I have ever had. Ant Subaru this past July. Anthony Romano assisted us with each purchase and I have to say both were the best car buying experiences I have ever had. Anthony was great, very patient with questions and it was truly a no-pressure buying experience. The negotiation and financing process was very simple and sraightforward. I would highly recommend Anthony and Village Subaru. More

Great experience! Dealership employee very friendly. I would recommend this dealership to friends. Customer service and quality of work were excellent. The overall experience was excellent too. would recommend this dealership to friends. Customer service and quality of work were excellent. The overall experience was excellent too. More

These guys were freindly and sincere, offered us the best Subaru pricing in the NE area compared to the the other dealers that called us through carsdirect.com on a 2012 Outback. The amount they gave us on o Subaru pricing in the NE area compared to the the other dealers that called us through carsdirect.com on a 2012 Outback. The amount they gave us on our trade was a 15% better than what other dealers offered and they stayed open an hour after their closing time so that we could test drive a 2013 outback. We purchased our 2013 outback from village subaru as a result of their commitment to answer our questions and meet our needs. We will be purchasing a second outback from them later this month, no carsdirect.com this time. More

I had to lease a car quickly. My family has been buying Subarus from John and Anthony at Village Subaru for years, and we've always had great experiences. For that reason, this time around I didn't hesitat Subarus from John and Anthony at Village Subaru for years, and we've always had great experiences. For that reason, this time around I didn't hesitate to reach out to them again for another car. They were quick, professional, and didn't feed me any lines or BS. Just gave a great deal (I did a lot of research beforehand) and made the entire expense surprisingly easy/wonderful. Would definitely recommend Village Subaru, and will definitely be sending friends/family back whenever I hear they need a car. More

Our 12 year old Subaru had a sudden expensive repair, so we decided to quickly replace it over the weekend. We barely had time to research anything and saw a car on Village Subaru's website that we liked. W we decided to quickly replace it over the weekend. We barely had time to research anything and saw a car on Village Subaru's website that we liked. We came in and immediately were greeted by Lincoln MacDonald on the sales team. I came into there in extreme defense mode but was SO ridiculously surprised by how we were treated. Both Lincoln as well as the financial guy (I'm kicking myself that I don't remember his name) were spectacular. We felt NO PRESSURE WHATSOEVER, and got a great price on the 12 year old trade in. We were even driven to the old car to take the plates off and get our things. I not only recommend this place to everyone (and will to friends/family) but am also considering buying a car here myself very soon just because of this experience. A perfectly atypical dealership experience. More

Village Subaru was so easy to work with. Anthony Romano was a knowledgeable sales associate who could answer all of our questions with ease and truely knew about the Subaru we were interested in purchasing was a knowledgeable sales associate who could answer all of our questions with ease and truely knew about the Subaru we were interested in purchasing. He really worked with us to get us into the car WE wanted. At no point did I ever feel he was trying to sell us anything. He handled everything for us and all we had to do was sign the paperwork! The whole dealership was very accommodating and our experience was wonderful. If you are in the market for a new or used Subaru I would HIGHLY recommend taking a drive down to Village Subaru and speaking with Anthony!! More

This was the best car buying experience I have ever had! Typically, I dislike the whole car buying / negotiating process. These guys at Village Subaru in Acton, MA made it easy and painless, and it was eve Typically, I dislike the whole car buying / negotiating process. These guys at Village Subaru in Acton, MA made it easy and painless, and it was even pleasurable. My wife and I got a great deal on our new Subaru Outback and we got a great trade in value for our Honda Civic. I can't think of one thing that could have improved the level of service we received. John Olesen, Anthony Romano and Dave Mack were all courteous, timely, honest and helpful. I plan to purchase from Village Subaru in Acton, MA again. More