McGovern Subaru of Acton

Upon signing my purchase agreement and paying for the car the dealership withheld the car for over 2 weeks. A process they told me would take a few days. Their ineptitude made it seem like they had not sold the dealership withheld the car for over 2 weeks. A process they told me would take a few days. Their ineptitude made it seem like they had not sold a car before, they were forgetting pieces of paperwork that needed to be signed and failed to return my phone calls. As a resolution to these issues the manager told me they would deliver the car to my home. This turned out to be a false promise but after a heated discussion they agreed to drive it half way. I reminded them twice to leave my plates off for insurance purposes and deliver the car with their dealer plates since they were driving it. Upon them arriving to the agreed drop off my plates were on the car, they drove it with my plates despite my wishes. A tear in the upholstery that they promised to do their best to fix was the only damage present to the car upon my signing the purchase agreement. They did not fix this and upon receiving the car the situation degraded. Upon receiving the car they also failed to include my warranty information. I noticed there was a problem upon driving the car and hearing very loud road noise that was not present during the test drive. I don't know if there was another test drive after I agreed to buy it or if it was the salesmen delivering the car that caused the damage. Regardless there was damage that was not there upon me agreeing to buy the car and that would not be present if a true 151-point inspection was done. That was the whole reason I bought a certified used car, I paid a little bit extra for the piece of mind for not having to worry about any damage or preexisting issues to the car. This however was not the case, the physical body damage included damage to the front shroud of the bumper, which had a 10-inch crack in it and scuffing along the bottom edge. A plastic retaining bracket that held the fender and the front bumper shroud together was also snapped. Damage was also noted under the car with snapped splash-shields with many plastic rivets missing. More plastic brackets that held on the bottom of the bumper shroud were snapped in half. The grill of the car was missing many plastic rivets and was hardly attached to the car along with the front bumper shroud. Basically all of the front body components of the car were just barely hanging on. After repeated calls and no returned phone calls I have resolved to try and fix it the best I can. These people are crooks. More

I made an offer via an internet automobile shopping website and received a phone call from David Mack promptly the next morning for a used 2009 Subaru Forester, for 18k out the door. The first thing h website and received a phone call from David Mack promptly the next morning for a used 2009 Subaru Forester, for 18k out the door. The first thing he said to me was "Your email made me laugh, it made my day." At the time I didn't realize he was being facetious and belittling, until he went on further to "inform" me that my offer was 4k less than the asking price and by making the offer I was insulting him and saying that he was overpriced. He sounded indignant and personally offended. I told him that I based my decision on the wholesale price of the vehicle and comparable sales, after which he explained that I, as a customer, cannot get the vehicle wholesale, there was an expense to inspect it, etc. He basically said that the internet price is the price and that he could come down maybe $200. I would have been fine if he told me that without the sarcasm right off the bat. In retrospect, it seems like he just called to berate my offer and wasn't open to negotiating at all. Very unprofessional. I wouldn't buy from them if they gave it away. More

I had an excellent experience purchasing a car at Village Subaru. Anthony Ramano worked hard and found the perfect car for me. I love it! He was definately interested in what I wanted, and did not try to Subaru. Anthony Ramano worked hard and found the perfect car for me. I love it! He was definately interested in what I wanted, and did not try to just sell me something. David Mack went way above the call of duty to get me a great interest rate. These two people made the experience of purchasing a new car much better than I expected, and much different than any other dealership. I had been to other dealerships, including Honda and Toyota, and found the experiences difficult. At both places, the people I dealt with were only interested in their commission. This was not true at Village Subaru. I felt that both Anthony and David were on my side. I reccomend that everyone go there and request Anthony Ramano and David Mack specifically. I certainly will next time I need a car, which will probably not be for a while because I love my new Subaru! -Christine More

My wife and I had a very pleasant experience buying our 2011 Subaru Outback from Village Subaru. Our salesman Anthony Romano was very professional and easy to work with. We test drove several different m 2011 Subaru Outback from Village Subaru. Our salesman Anthony Romano was very professional and easy to work with. We test drove several different models and then went through a no-hassle price negotiation with Anthony. In the year-plus since we purchased our Subaru, we've been very happy with the service offered by Dave Taylor and the Village Subaru service group. It has never been a problem getting a free loaner vehicle. They quickly fixed the only real issue I have had with the car so far, a rattle that they diagnosed as a loose screw in the passenger-side mirror. A+, will buy again from Village Subaru! More

I absolutely love Village Subaru of Acton! DAVE Mack is the man, he set up all my paperwork, contacted the bank and even sent me emails updating me on the progress of my loan application. He went above and the man, he set up all my paperwork, contacted the bank and even sent me emails updating me on the progress of my loan application. He went above and beyond what is typically considered Customer Service. Erik Holm was equally helpful in preparing me for my first leased vehicle. From the test drive down to the final moments where he handed me the keys to my new 2012 Impreza. I will no doubt recommend Village Subaru of Acton to anyone looking for a new vehicle. More

I had a great experience at Village Subaru! I had some past credit issues but David Mack took the time and talked me through the process of what I could afford. I couldn't believe I could qualify for a L past credit issues but David Mack took the time and talked me through the process of what I could afford. I couldn't believe I could qualify for a Legacy...I would have paid through the nose for similar equiped vehicles like Camry, Accord or Fusion and they don't even have AWD! My paperwork was already done in advance which made signing papers a breeze. The finance manager, David & Erik Holm (Sales) communicated so well by the time I picked up my car everyone knew who I was ;) A week after I took delivery Erik cleaned & sent me my old plates from my trade-in, just in case I wanted a momento from the old car..I thought that was nice touch. From beggining (David Mack) to the end (Erik Holm) I had the best experience, no pressure just honest to goodness value & Sales. More

I was in a car accident and searching for a new vehicle(something I had not done in a while nor had I planned to). I visited multiple dealerships searching for a new all wheel drive vehicle and dea vehicle(something I had not done in a while nor had I planned to). I visited multiple dealerships searching for a new all wheel drive vehicle and dealership after dealership let me down, with their poor customer service and unfriendly nature. I never thought that buying a car would be such an unejoyabe experience. Completely frustrated and disappointed I ended up at Village Subaru and they completely changed my experience. I was greeted immediately and was offered help when I needed it and never felt pressured. My questions were welcomed and encouraged, unlike other places that made me feel like I was and uninformed woman looking for a pretty car. The level of customer service that this dealership provided has not only earned my business for this car purchase but for ALL of my future car purchases(because now that i have driven a subaru I can not even imagine driving anything else). I also received a follow up call a few days later from my salesman to see how I liked the car and to see if I had any further questions that he could help me with. I live about 30 minutes from the dealership and have many dealerships and services centers much closer but I will only bring my car here for any future service because of this level of service. More

I shopped 3 different Subaru dealers, and after my initial email contact with Dave Mack, I knew he was the one I was going to buy my new car from. I made an appointment with Dave, and after driving a initial email contact with Dave Mack, I knew he was the one I was going to buy my new car from. I made an appointment with Dave, and after driving an hour from Worcester, he had the car I was interested in already up front and waiting for me to test drive. My husband and I took a nice long drive, not only in the initial car I had expressed an interest in, but also a different model. At that time, I was pretty sure I knew what I wanted, but had a few more questions before making my final decision. Dave was professional, honest and courteous. He did not attempt to sell me something I neither wanted nor needed. As told, my car would be ready for delivery the following day. When I arrived to take delivery, everyone involved in the sale of my car greeted me with a smile a handshake and a re-assurance that Village Subaru was definitely THE place to buy my Subaru. I definitely would recommend Village Subaru and Dave Mack to anyone who would be interested in purchasing a Subaru. The whole experience was well worth the hour's drive. Thank you, Dave. Looking forward to working with you again when I am ready for my next new Subaru. More

Got a great deal on Subaru Legacy. Everyone helped me out. Great service. Had to get some recalls done and they were fast efficient and I got a loaner car as well. I would buy from them again ad David wa out. Great service. Had to get some recalls done and they were fast efficient and I got a loaner car as well. I would buy from them again ad David was the best. Call or email him f you need anything Subaru! More