McGovern Kia of Norwood

22 March 2023. McGovern Kia - 2017 Kia Sorento, vehicle service visit: Last week I was deciding on what Kia dealership I was going to go to and have my 2017 McGovern Kia - 2017 Kia Sorento, vehicle service visit: Last week I was deciding on what Kia dealership I was going to go to and have my 2017 Sorento’s upcoming 45K vehicle service scheduled needs. To my surprise I found out that the McGovern Auto Group had taken over O’Brien Kia of Norwood. Wow! What great news that was. I knew of the McGovern Auto Group and their excellent dealership reputation. I called the McGovern’s service department and scheduled a 45K service appointment. The phone conversation with the service advisor was professional and courteous. The service advisor took the time to explained all about the service process. Upon arrival at McGovern Kia for my service appointment day, I was warmly greeted by Service Advisor James Charron. He took all my information, asked what services I needed done. He then explained the process of what was going to be done to my vehicle and the dollar cost for each maintenance item or repair. He then inquired if I need a ride home or had any other concerns. James was very professional. He made the service intake process a very easy and comfortable occurrence. Within 10 minutes of so, I had received on my phone, a time/process log of my vehicle’s service. Just as I leaving the service area to wait for my own ride home, a person walking around in the car lot, introduced himself to me. His names was Jimmy Peluso and he told me that he was the General Manager of McGovern Kia. He wanted to know if he could help me in any way and to make sure that my experience at the dealership was a positive one. He gave me his business card and told me to contact him if there was anything that he could assist me with. I was very impressed with his concern that I was satisfied and happy with my service department experience. This was a very warm welcome for my initial visit to McGovern Kia. I have punched 3 Kia cars, from one of the previous owners, Central Motors Kia. My car experience rates the KIa Sorento cars as a superior vehicle. In the near future I will be looking to purchase a newer Kia Sorento. I would not have gone back to previous Kia dealership for many different reasons. My first visit to McGovern Kia has impressed me with its staff’s professionalism and making my first visit to the dealership an informative and productive process. Later that afternoon when I returned to pick up my car. James Charron, the service representative, explained to me what was serviced on the vehicle and the cost of each service item. The previous quote and final cost were basically the same number. James asked if I had any questions. We settled the payment right at the service advisors desk. This made it a much easier process. James then proceeded to bring my vehicle to the service area. He thanked me for my business. Just as I was about to leave the dealership I meet GM Jimmy Peluso again. He asked me how everything was and did I have any concerns. I thanked him for asking and appreciated the fact that he took the time to make sure that I was satisfied and happy with the services at McGovern Kia. I was satisfied and now McGovern Kia is my new Kia dealership! Dan Harrington. Walpole, MA 02021 More

Excellent customer experience! Knowledgeable sales team, and kind and helpful staff all around. Love my new Kia. Knowledgeable sales team, and kind and helpful staff all around. Love my new Kia. More

It was a great experience l. Very little negotiations. Everything was done in a timely fashion. Will continue doing business Very little negotiations. Everything was done in a timely fashion. Will continue doing business More

Wonderful experience! Just bought a new Kia Rio, love it! Recommend dealership to all. Great! Just bought a new Kia Rio, love it! Recommend dealership to all. Great! More

Best place to buy your new Kia under new management Jimmy Peluso! Thank you! New management does make a difference! Thee best! Thanks for assisting with my new Kia. Peluso! Thank you! New management does make a difference! Thee best! Thanks for assisting with my new Kia. More

Sales person extremely pushy, condescending and arrogant. Was willing to work with me at first and then would not let me leave without signing papers. Later called me and was overtly rude and borderline aggr Was willing to work with me at first and then would not let me leave without signing papers. Later called me and was overtly rude and borderline aggressively harassing my character. Would never recommend this dealership. More