Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McGovern Hyundai Rt 93
Wilmington, MA
328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
328 Reviews of McGovern Hyundai Rt 93
August 04, 2025
knowledgeable, friendly people, accommodating, especially Daniel and Eric Swindell, who helped us out of a bad situation with a fair deal. liked the team approach to our needs. Daniel and Eric Swindell, who helped us out of a bad situation with a fair deal. liked the team approach to our needs. More
by dechristoforo
Employees Worked With
Eric Swindell, Tony Romain
August 03, 2025
I recently purchased a new car from this dealer. Xavier, our sales person, was courteous, professional, knowledgable and helpful. The entire process from selecting a car to financing and pick up was Xavier, our sales person, was courteous, professional, knowledgable and helpful. The entire process from selecting a car to financing and pick up was smooth and without any unpleasant surprises. More
by Pali77
Employees Worked With
Xavier
August 03, 2025
Brian Trebicka at McGovern Hyundai made my car buying experience refreshingly straightforward and stress-free. Unlike other dealerships I’ve visited, he never pushed unnecessary add-ons or tried high-pre experience refreshingly straightforward and stress-free. Unlike other dealerships I’ve visited, he never pushed unnecessary add-ons or tried high-pressure sales tactics. His pricing was completely transparent from the start, with no hidden fees or surprise charges. I highly recommend Brian to anyone looking for an honest, professional car buying experience. More
by NewIONIQ5Owner
Employees Worked With
Brian Trebicka
August 01, 2025
Unfortunately, my experience at this dealership was less than ideal, despite working with their top-rated sales rep. In hindsight, I’ll likely avoid working with “#1” reps in the future—not because they are than ideal, despite working with their top-rated sales rep. In hindsight, I’ll likely avoid working with “#1” reps in the future—not because they aren’t good, but because they’re often stretched too thin to provide the attention and service you expect when making a major purchase. I drove an hour with my daughter (the car was for her) after calling ahead to confirm the vehicle was available. When we arrived, the sales rep approached us in the lot. While I didn’t love the aggressive “lot lurking” approach, I respected the hustle. I let him know I had an appointment with a woman I had spoken to on the phone, but he said he could help instead. After checking inventory, he told me the car was likely sold. My heart sank. I again asked to speak to the rep I had spoken with, and the interaction felt awkward, but eventually, she came out and confirmed we’d be working with him. That was the first red flag — but I pushed forward. We were then asked to walk the lot in 90-degree heat to search for the vehicle. He triggered the panic alarm to find it but left it blaring until he opened the door — my daughter and I just stood there, slightly amused and confused. The car was boxed in, and instead of letting us sit inside and turn on the A/C, he left us standing in the sun while he retrieved the keys for the vehicle blocking it in. Why not let your customers sit inside with AC and you bring the car to them like most dealers. When it came time to test drive, I told him I wouldn’t be going — if my daughter liked the car and the numbers were right, we’d purchase that day (which we did). While she drove, I asked to speak with a manager. I was direct, and the manager was equally transparent. We agreed to terms before the test drive even ended. When the test drive was over, my daughter was thrilled, but the sales rep had no clue we’d already agreed to a deal. The manager confirmed he was 95% certain he could meet my numbers and that it would take some time since he had other customers ahead of me. No problem there — I understand how dealerships work. But here’s where things went sideways again. During that wait, the sales rep began delivering another customer’s vehicle — a process that took 45 minutes. Meanwhile, the manager returned about 10 minutes after that process began, ready to finalize things. The delay was unnecessary and inconsiderate. At that point, a good rep would have: 1. Avoided taking on a new customer knowing he had a delivery scheduled. 2. Asked if we minded waiting. 3. Handed us off to another available rep. Instead, we sat for 35+ minutes watching the rep handle someone else’s delivery. By the time he returned, I was visibly frustrated — and still had to complete financing paperwork. After signing everything, there were still documents that both he and I needed to exchange. Fast forward to the delivery date — he couldn’t locate the title for my trade-in that I had personally handed to him. On top of that, the delivery day came and went without any communication from him until well after 1 p.m. Despite leaving voicemails, emails, and texts, I heard nothing. When I finally reached him, he said, “I’ve just been really busy.” I responded, “Respectfully, I don’t care how busy you are. You weren’t too busy before I signed a $20,000 check.” He didn’t appreciate my tone, and things got tense. We exchanged words before he finally said the car was ready. I sent my daughter to pick it up — because if I had gone, I honestly might have canceled the deal out of sheer frustration. The car was not ready and she waited over an hour. I called the rep and I was pissed and I let him know. To top it off, they removed the floor mats and didn’t provide everything that was promised during the sale. All in all, it was a poor experience. I expect better treatment when spending that kind of money. This wasn’t about being nit-picky — this was about basic customer service. More
by uniplusdvs
Employees Worked With
Ronald M, Hannah Aubut
August 01, 2025
I had to call service dept. directly to schedule routine maintenance (Hyundai online scheduling did not work). Heather was very friendly & helpful. Maintenance was done ahead o directly to schedule routine maintenance (Hyundai online scheduling did not work). Heather was very friendly & helpful. Maintenance was done ahead of schedule. More
by slugmom55
Employees Worked With
Heather in Service Dept. 5+ stars
July 24, 2025
I needed to use a Hyundai dealer for this maintenance because I was pretty sure that this was an issue that requires proprietary equipment and techniques to resolve and also that it should be covered und because I was pretty sure that this was an issue that requires proprietary equipment and techniques to resolve and also that it should be covered under warranty. I had to wait an unusually long time for an appointment because the service department is moving to a different location from the dealership, but once the appointment time arrived, things went really well. I received a reminder text ahead of time and when I arrived I was able to check in quickly with the friendly staff. When the initial diagnostics were complete, I got a text with a brief description of what was needed and the cost and the ability to authorize the work by text or by phone. Very useful when you aren't free to talk on the phone! I had a question about the work so I replied to the text and soon after (when I _was_ free to talk) I got a call back from someone (I wish I remembered her name!) very pleasant and knowledgeable about the specifics of my case who was able to clear up my misunderstanding. My summary: - everything was handled smoothly and professionally - my confusion was caused by the fact that the recall work didn't require additional authorization because it was completely covered by Hyundai without any drama or cost (even though it's a relatively substantial amount of work) - the communication technology worked to allow me to choose the level of interaction I wanted - there was no hint of upselling or padding the amount of required work. 10/10 will be back. I hope I can get an appointment faster next time More
by Kona Gold
Employees Worked With
Jennifer Martel
