McGovern Honda

Honda Cars of Boston was a great experience! I was contacted through cars.com and I have to say that our experience was excellent from the very first contact. We dealth with Rob exclusively through e contacted through cars.com and I have to say that our experience was excellent from the very first contact. We dealth with Rob exclusively through email in discussing our options and negotiating a price. I felt that Rob really knew how the industry works and would be honest with me almost to a fault (even telling me that if another dealership gave me an offer a certain price to take that offer over Honda Cars of Boston). He also assisted me in researching a good and fair price, and so when we finally went down to the office, we had the price all set up, no haggling or further negotiating. Al was very knowledgeable about the Honda Odyssey we bought and spent a lot of time going over all the features. When it came time to actually settle on the price, he honored our agreement and didn't haggle or try to negotiate further. I couldn't be happier with our experience and would highly recommend Honda Cars of Boston to family and friends and anyone purchasing a Honda! More

In doing research to purchase a new Honda Fit, I was working with two dealerships - Herb Chambers in Burlington, MA and Honda Cars of Boston in Everett, MA. I first contacted Honda Cars of Boston via t working with two dealerships - Herb Chambers in Burlington, MA and Honda Cars of Boston in Everett, MA. I first contacted Honda Cars of Boston via the internet to which I received an immediate reply from Rob. He and I corresponded over the course of a week and it was clear that a key variable would be the value of my current automobile. Rob was also extremely helpful in discussing sales strategies and red flags to look out for in the purchase process. Armed with informtaion, I put together a spreadsheet to compare dealership offers and I went to each dealer. Herb Chambers had a slightly higher "invoice" price but they offered me $8500 more on the trade in. I then went to Honda Cars of Boston and met Rob in-person, a very nice gentleman. He had one of the sales consultants work with me - we took a test drive and put the Fit through its paces. Back at the showroom, we went back and forth a few times, but their assessment of the trade-in value was only $7500. There were no high pressure tactics used and all in all it was actually a pleasant experience. In discussing the deal with Rob - I probably shouldn't write this, but he actually told me that if price was my only criteria, the $8500 that the other dealership was offering on the trade, Honda Cars of Boston wouldn't be able to match. Who in the car business ever does that? I ended up purchasing the car from Herb Chambers (not without a few hiccups) but as I get farther away from the heat of the moment, I realize that if I had to do the transaction over, I whould have gone with Rob and his team. There would have been a few hundred dollars difference, but I would feel better about the purchase. I really liked the guys at Honda Cars of Boston. The internet service was great - I was able to do alot of research and negotiating before ever setting foot in a dealership and the tips that Rob gave me were helpful in negotiating. I would highly recommend Rob and his team. More

customer service is poor. very degrading towards women. customer service is poor. very degrading towards women. they lie and are very condescending. they treat you like your an idiot. never give them a customer service is poor. very degrading towards women. they lie and are very condescending. they treat you like your an idiot. never give them a deposit because they will try not to give it back. they hang up on you when you call. if your no longer interested in a vehicle they tell you too bad it's already a done deal and there is nothing you can do about it. I will NEVER go back there and will tell everyone never to go there! More

This is the second time I bought a car from Honda Cars of Boston, and both have been excellent experiences. I moved to Boston last year, and knew no one in the area, but was very comfortable in the online ca Boston, and both have been excellent experiences. I moved to Boston last year, and knew no one in the area, but was very comfortable in the online car buying process, ever since I bought my first car online back in 1999. I did a thorough search, and immediately found that Honda Cars of Boston had the best website in terms of web-page design, ease-of-use, and had the most extensive stock information. This kind of transparency told me that this was the real deal. I found the car that I liked and arranged a test drive. In a way I like to think that I'm a savvy buyer, especially when the car that I was planning to see was already sold by the time I got to there. It happened not once, but twice! The fact that I kept coming back for the third time showed the quality of the people at Honda Cars, especially Rob. They treated me with respect, apologized for the inconvenience, and went above and beyond what's expected to get me a better deal. It's not entirely their fault, because I couldn't come the same day I found the cars, and the ones I chose were already a very good deal that someone else would've snapped them up immediately. Anyway the third time was the charm, because Rob found a 5-month Civic Coupe with 1,600 miles for $4,000 less than its new MSRP price. But of course that wasn't the price I paid because we negotiated some more ;) Long story short, I enjoyed my used Civic Coupe very much until I got an email a few weeks ago asking if I'm interested in trading my car at 120% of kbb price. I wasn't planning on getting a new car, but this was a deal that's just to sweet to pass. It was a pleasant experience coming back to the dealer, and met Rob, Mike, Al, and Malcolm again. As usual the whole experience was painless, and I found a new Civix LX that I really liked. Did I walk away that day with the new car? Nope. I went home empty handed because we couldn't agree on the price. But that's not the end of the story. Rob called me a few days later, we negotiated a bit more, and finally agreed on a price. I thought they were very friendly, treated me with respect, and the price was fair. And most importantly, all through the process I feel that they were being honest. With all the information that's available on the internet, incl. the base price that Honda 'sells' to their dealers, you know a mile away if someone is being less than truthful to you. So here's my two thumbs up for Rob and his team at Honda Cars of Boston! More

I used Kelly Blue Book Online to contact 5 Boston area Honda dealers for prices on a 2009 Basic Fit automatic. All the dealer prices were quite close but the attitudes - perceived honesty, straight for Honda dealers for prices on a 2009 Basic Fit automatic. All the dealer prices were quite close but the attitudes - perceived honesty, straight forwardness, sales pressure - of 3 out of the 5 dealers ranged from miserable to contemptible. The 4th assured me they had a 2009 Basic automatic I could test drive. I went there - they didn’t have this model. The 5th dealer was Honda Cars of Boston. What a difference! Rob Giovannucci, the online sales person, listened to me, was informed, informative and pleasant - no car-dealer sales pressure. He sent me a detailed quote. At the showroom Ric Ploof took over. Again informed, informative and pleasant. He had a Basic automatic waiting for me to test drive. Obviously people at Honda Cars of Boston talk to each other! Ric went though the transaction exactly according to Rob’s quote. No surprises, no pressure to take any add-ons I didn’t want. Dean Tally then took care of the financial paper work - again no surprises no hassle. All the people I dealt with at Honda Cars of Boston were courteous, informed and straight forward. I recommend this dealership without reservation. More

Rob Giovannucci, the online sales manager, was great right from the beginning. He responded immediately to my email request for a price quote and was very helpful walking me through the process of buyin right from the beginning. He responded immediately to my email request for a price quote and was very helpful walking me through the process of buying a car from Honda Cars of Boston. Rob was willing to meet or beat any price I got online and was totally upfront about what the costs would be. I trusted Rob and the family that owns and runs the dealership. They make you feel as though you matter and that they appreciate your business. This is the third new car I have bought from Honda Cars of Boston, but the first time I did the majority of the dealing online. I have had my cars serviced at HCoB since 1991 and I trust that they do good work and do not try to get you to make repairs that are not necessary. I would not have bought my car anywhere else nor will I have it serviced at any other dealership. My third experience with HCoB was as good as the first two. I would recommend Rob and HCoB to anyone I know who is in the market for a new car. More

I had a very positive experience working with Rob Giovannucci at this dealership. I was looking for an 08 Honda Odyssey EXL and getting bid quotes via the internet. He was prompt, courteous, friendly Giovannucci at this dealership. I was looking for an 08 Honda Odyssey EXL and getting bid quotes via the internet. He was prompt, courteous, friendly and took a genuine interest in trying to help me find the car I wanted. His price was very competitive and he gave me a detailed breakdown of the price and all the additional fees. After putting a deposit down for a car we decided the vehicle was not right for us, and he responded promptly to make sure we would be credited for the deposit. I would definitely recommend contacting Rob if you are searching for any Honda - he is a pleasure to work with. More

If there was a "6" for a high score....I would give it to these guys! I have never seen a dealership operating like a "family".These guys are just amazing. From day 1, the first email, the first phonecall... these guys! I have never seen a dealership operating like a "family".These guys are just amazing. From day 1, the first email, the first phonecall...to the last signature and drive off from the dealer s car park....everything was just perfect. They treat you like a real person and not like a "bank"!They are not desperate for business...they have plenty...and so they take care of their customers! Roberto spent one week looking at numbers and trying to find me the best car and deal!!! Rob would call and email once a day with an update so i know where things are!No no....he wasnt trying to get my money....he was honest and everytime I told him I need to think about it or even reject offers...he said....you know what..thats fine...."I am here for you if you need me"!! And not to even mention the amazing car I end up getting....HONDA CIVIC...guys that car is a winner! ;-) Overall....I highly reccomend...the dealership...and the new Honda Civic...ofcourse! More

I just bought my first HONDA! I highly reccomend this dealership.From day one peope were friendly, honest and straight forward with me! They had the best deal for my money and did everything they could t dealership.From day one peope were friendly, honest and straight forward with me! They had the best deal for my money and did everything they could to ensure I had a smooth experience.Most of us know how dealership can be an 'experience'....these guys are different!! You really cant go wrong doing business with them..they are like a family and they CARE about their customers!Not to mention that the car is a pleasure to drive! More

We have two HONDA's in our family and having been doing business with Honda Cars of Boston for greater than 20 years now. We would not buy anything but a HONDA and certainly would not buy it anywhere els business with Honda Cars of Boston for greater than 20 years now. We would not buy anything but a HONDA and certainly would not buy it anywhere else. I cannot say enough about Jay Gratton who we normally call whenever we need service done on our cars. He is so customer oriented it is a pleasure having our cars serviced. I also want to commend the owners and the Sales Manager, Malcolm for having such a professional and customer-first attitude. More