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McGovern Ford of Saugus - Service Center

Saugus, MA

4.7
139 Reviews

139 Reviews of McGovern Ford of Saugus - Service Center

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January 26, 2025

I’ve always had a good experience using the fast lane service center. Krista was very friendly and helpful in finding the right tires for my truck. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista at fastlane
Jan 27, 2025 -

McGovern Ford of Saugus responded

James, we're delighted to hear that Krista provided you with friendly and helpful service at McGovern Ford Saugus. Thank you for sharing your positive experience with our fast lane service center!

January 26, 2025

Always gets you taken care of even when busy. Explains the wait time so you have a better understanding. Always have a good experience when using Quicklane. More

by K.P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krista Ferrante
Jan 27, 2025 -

McGovern Ford of Saugus responded

K.P., we're delighted to hear that you consistently have a great experience with our Quicklane service at McGovern Ford Saugus. Thank you for your kind words and understanding!

January 14, 2025

I went in for service on my 2022 Aviator the service person Christine was very friendly and helpful, I need to because the recall parts were not in stock, I look forward to coming back to this dealershi More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

McGovern Ford of Saugus responded

Tom, we're glad to hear Christine provided you with friendly and helpful service at McGovern Ford Saugus. We appreciate your patience regarding the recall parts and look forward to welcoming you back soon!

January 14, 2025

The Quick Lane employees are always friendly and informative when it comes to the service of your vehicle. They cover questions on any issues that may have been found. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin
Jan 14, 2025 -

McGovern Ford of Saugus responded

John, we're delighted to hear that our Quick Lane team at McGovern Ford Saugus provided you with friendly and informative service. Thanks for the positive feedback!

January 09, 2025

Ready when promised, work professionally done. Staff were pleasant and courteous or I wouldn’t have been a customer for almost 15 years. More

by A.I.Alpert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Gabresi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Morganelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

McGovern Ford of Saugus responded

Thank you for your loyalty and kind words about our team at McGovern Ford Saugus! We're delighted to have served you well over the years. Looking forward to many more!

January 08, 2025

They had a loaner car ready for me and got my truck in and out fast, I would definitely recommend their service department More

by dmsigndesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Morganelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

McGovern Ford of Saugus responded

We're delighted to hear that our service department at McGovern Ford Saugus took great care of you and your truck! Thank you for recommending us, and we look forward to assisting with any future needs.

January 08, 2025

Service was at Quick Lane. Krista and Jeff are the best. Always satisfied with service. More

by Tricia
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jeff and Krista from Quick Lane
Jan 09, 2025 -

McGovern Ford of Saugus responded

Krista, Jeff, and the rest of our team at McGovern Ford Saugus are always happy to assist you, Tricia. Thanks for stopping by to share your kudos with us!

January 05, 2025

I specifically asked for a starter repair under warranty and a state inspection, in between getting sales texts which I stopped looking at they texted that my truck needed around 1500 in repairs that I turn More

by rspintig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Morganelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

McGovern Ford of Saugus responded

Hi- thank you for leaving a review. Here at the Dealership we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. We would love to get a better understanding of what may have happened. At your earliest convenience, please reach out to our Service Manager, Melvin Deleon directly at 781 231 1945 or via email: mdeleon@mcgovernauto.com. Thank you.

January 04, 2025

I have been going to McGovern’s Quick-Lane for many years now as I can trust their team to provide the best service possible! The Manager, Jeff, is always professional, courteous and knowledgeable about the More

by cbfxrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff from Quick-Lane. He is outstanding!
Jan 06, 2025 -

McGovern Ford of Saugus responded

Thank you for your continued trust in McGovern Ford Saugus! We're delighted to hear that Jeff and the team have consistently provided professional and courteous service. We appreciate your recommendation and look forward to serving you again soon!

January 03, 2025

As always Jeff and team took care of me in a short time new sticker and replaced blades due to not on inspection. Atmosphere is wonderful makes me feel like I am with friends. Ty More

by aea54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFFREY
Jan 03, 2025 -

McGovern Ford of Saugus responded

We're delighted to hear that Jeff and the team at McGovern Ford Saugus made you feel right at home while taking care of your vehicle needs. Thank you for sharing your experience, and we're here whenever you need us!

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