McGovern Ford of Saugus - Service Center

Our windshield wipers stopped working during the 10" rain storm and we needed to get them fixed and get to the airport within two hours. We stopped in at York and they immediately checked out the vehicle a storm and we needed to get them fixed and get to the airport within two hours. We stopped in at York and they immediately checked out the vehicle and told us it was a broken link off the motor and the part wasn't in stock. They checked other sources and were able to find one and offered to pick it up and have the car ready within two hours. We hadn't eaten. Caesar offered to drop us off at the mall so we could get some lunch then called us when the car was ready and had us picked up. The car was ready to go on time. It was just a great experience and we appreciate the time and effort the company spent to make sure we were taken care of. More

We have a fleet of vehicles that occasionally need service work. Working these appointments into a construction schedule is never a problem with Christine involved. York's service department never hes service work. Working these appointments into a construction schedule is never a problem with Christine involved. York's service department never hesitates to call with updated information or concerns about what is going on with any specific problem or concern. More

I find everyone at York Ford a pleasure to work with! They are knowledgable, friendly and take the time to explain whatever I have questions about. I would highly recommend York Ford to anyone intereste They are knowledgable, friendly and take the time to explain whatever I have questions about. I would highly recommend York Ford to anyone interested in an outstanding dealer to buy and then service their vehicle. More

Have been a customer of York Ford for more years than I can remember beginning with a purchase of an Aerostar Van to my most recent purchase of a Taurus X. Must admit have been treated extremely well bot can remember beginning with a purchase of an Aerostar Van to my most recent purchase of a Taurus X. Must admit have been treated extremely well both in sales and service but the main reason I continue to return to this dealership [my family as well with 3 vehicles] is Christine Morganelli in service. She is a most positive and efficient person. She will accommodate your needs and carry through with what is necessary for maintenance, etc. In my opinion, she is a true asset to this dealership and I believe I'm not the only customer who feels the same way since I've seen her interaction with others. More

Christine Morganelli, Asst. Svc. Mgr, York Ford provided me with superior customer service, a professional manner, and most of all: an honest, confident knowledge in all aspects of repair and extended servi me with superior customer service, a professional manner, and most of all: an honest, confident knowledge in all aspects of repair and extended service plan options on my Ford Escape. In addition to providing efficient routine servicing on my vehicle, Christine made it possible for me to utilize repair and rental options available through my Ford ESP warranty. I strongly recommend that customers not bypass the opportunity to include an ESP warranty with purchase of a new Ford, as this plan is worth the cost. I honestly do not feel that any other dealership would have given me the high level of assistance and expertise provided by Christine Morganelli - she really is exceptional! In addition, I was pleased to learn that the salesman who sold me the Escape, Vin Gordon, is now employed with York Ford. More

I have bought two Ford Explorers in the last 15 years from York. The reason I keep going back to York is the Service Dept. Every time I bring my explorer in for service is it fixed with no issue. I dea from York. The reason I keep going back to York is the Service Dept. Every time I bring my explorer in for service is it fixed with no issue. I deal mostly with Christine who is always very upbeat and makes sure that I as the customer is getting the correct service needed to keep my vehicle in great running condition More

I recently needed some body work on my son's 2000 Focus. The Body Shop manager, Paul Ferry, took a lot of time with me to explain how best to minimize the expense and what the difference would be in the out The Body Shop manager, Paul Ferry, took a lot of time with me to explain how best to minimize the expense and what the difference would be in the outcome of the work. The work turned out great and the price was fantastic compared to what I had been offered from the other body shops. They also went out of their way to get the car back to me in time for my son to get back to school. I highly recommend this dealer. More

We purchased both our Ford F-150 and Ford Explorer from York Ford in 2006. Brad York and his sales staff were very personable, knowledgeable, and accommodating. We continue to have our vehicles serviced York Ford in 2006. Brad York and his sales staff were very personable, knowledgeable, and accommodating. We continue to have our vehicles serviced there and are quite pleased with the level of service in terms of friendliness, efficiency and expertise. We very much appreciate Brad York's continued personal interest and extraordinary effort in overseeing the service of our vehicles. More

I have used the York Ford Collision Center and Service I have used the York Ford Collision Center and Service department(for our Fords & other makes/models) on a number of occasions for body shop rep I have used the York Ford Collision Center and Service department(for our Fords & other makes/models) on a number of occasions for body shop repair issues as well as general service to our fleet for at least the last dozen years. With there total commitment to the customer and there professionalism throughout the company, there is no other establishment that I would even consider within a 50 mile radius when it comes to repairing my companies vehicles. The work is always flawless and always prompt. The follow through and than follow up is way beyond compare. It is and has always been a pleasure doing business with this wonderful establishment. More