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McGovern Ford of Saugus

Saugus, MA

Overview
Reviews
4.8
613 Reviews
Call Dealership (781) 231-1945
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1481 Broadway

Saugus, MA

01906

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Showing 613 reviews

January 02, 2025

Great experience with Quick Lane. Jeffrey is the reason many customers return. He is experienced and friendly, as is his staff. More

by Judi1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Perkins
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Jan 02, 2025 -

McGovern Ford of Saugus responded

Judi, we're delighted to hear that Jeffrey and the Quick Lane team made your experience at McGovern Ford Saugus a great one. Thank you for sharing this feedback!

January 02, 2025

Melvin and Dre were very nice people and were done within 10 minutes. Sentry Ford wanted to keep my truck for 2-3 days, so I will be going to McGovern moving forward. I would highly recommend McGovern!! More

by sbatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dre, Melvin Deleon
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Jan 02, 2025 -

McGovern Ford of Saugus responded

We're delighted to hear that Melvin and Dre provided such efficient service at McGovern Ford Saugus! Thank you for choosing us over the competition, and we appreciate your recommendation. Looking forward to serving you again in the future!

January 01, 2025

Excellent communication. The truck was left overnight due to an on road breakdown.Myles staying contact with me so that I never need to call for a follow up. I knew exactly w More

by Mark P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles, Melvin Deleon, Christine Morganelli, Katherine Love, Alfredo Raffucci, Kerry Bontos
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Jan 02, 2025 -

McGovern Ford of Saugus responded

Mark, we're glad to hear that Myles kept you informed and ensured a smooth experience at McGovern Ford Saugus. Thank you for sharing your positive feedback!

January 01, 2025

The employee are good people and warm welcome with heart open and fulfilled with your needs More

by Adan Somalia man
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Taliento, Nick Misitsakis , Joaquin Greenwood, Jose Guzman, William Barboza, Suad Alushaj, Jim Fauci, Gabriel Zorrilla, Lee Moss, Luiz Fernando Silva
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Jan 02, 2025 -

McGovern Ford of Saugus responded

We love seeing 5-star reviews here at McGovern Ford Saugus. Thanks, Adan!

December 29, 2024

Jeffrey and crew where great very knowledgeable and professional took care of my issue in minutes More

by Dwmmonteiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Report | Print
Dec 31, 2024 -

McGovern Ford of Saugus responded

Thank you for leaving McGovern Ford Saugus your positive feedback about Jeffrey and the team!

December 29, 2024

Jeff is a true professional, who goes out of his way for his customers, as he did for me. He knows his business ( what he is doing) . He is very helpful and thoughtful. Thank you Jeff! More

by william.mason53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Dec 31, 2024 -

McGovern Ford of Saugus responded

William, we're delighted to hear that Jeff provided such exceptional service at McGovern Ford Saugus. Thank you for sharing your experience with us!

December 21, 2024

The service was excellent and all of the staff were very helpful and informative. They answered any questions I asked them. More

by christinebird125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Bontos
Report | Print
Dec 23, 2024 -

McGovern Ford of Saugus responded

We're delighted to hear that you received excellent service from our team at McGovern Ford Saugus! It's great to know all your questions were answered. Thank you for the feedback!

December 21, 2024

I took my vehicle to the Quick Lane for oil change service. I was in and out in under 30 minutes. Service was quick and friendly. More

by wojf72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista
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Dec 23, 2024 -

McGovern Ford of Saugus responded

We're delighted to hear that your Quick Lane oil change experience at McGovern Ford Saugus was both speedy and pleasant. Thanks for choosing us, and we look forward to serving you again!

December 21, 2024

Excellent service, very friendly and helpful advice regarding all aspects of my vehicle needs and my desires. More

by rgljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Report | Print
Dec 23, 2024 -

McGovern Ford of Saugus responded

Thank you for sharing your experience! We're delighted to hear that our team at McGovern Ford Saugus provided excellent service and helpful advice. We appreciate your support and look forward to assisting with any future vehicle needs!

December 21, 2024

Christine was excellent but my car came back with something else wrong with it turn when it when in. I would not recommend this dealership. More

by cav1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Morganelli
Report | Print
Dec 23, 2024 -

McGovern Ford of Saugus responded

Thank you for leaving a review. We value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. We would love to get a better understanding of what may have happened. At your earliest convenience, please reach out to our Service Manager, Melvin Deleon directly via email: MDeleon@mcgovernauto.com. Thank you.

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