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Framingham Ford - Service Center

Framingham, MA

4.7
210 Reviews

210 Reviews of Framingham Ford - Service Center

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January 03, 2023

I can’t say enough about Framingham Ford. They were so very accommodating at a busy time, and they figured out the problem so quickly. Very appreciative for all their efforts! More

by Ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine Healy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian was great!!!
Jan 03, 2023 -

McGovern Ford of Framingham responded

Thank you for recommending our team at McGovern Ford of Framingham! we're so happy that Ted provided you with an excellent visit! We look forward to seeing you next time!

January 03, 2023

Vivian did a great job communicating with me about the service on my car and the costs. More

by karenpeirce1@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Yeh Ling-Martins
Jan 05, 2023 -

McGovern Ford of Framingham responded

We're happy to hear this! Thanks for visiting Vivian and the team here at McGovern Ford of Framingham. We hope to see you again in the future!

December 22, 2022

Great communication with the service group at McGovern Ford. Fully resolved my issue. Very friendly. 5 star rating!!! More

by jdiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian
Dec 22, 2022 -

McGovern Ford of Framingham responded

Thank you so much! We're glad that the McGovern Ford of Framingham team earned your business and we are looking forward to assisting you again! Stay safe!

December 14, 2022

I went to Fords having had a bad experience with another mechanic they towd my vehicle in and fixed it the next day reprogrammed all my keys and battery amazing Brien looked after me very professional very More

by Eileendelaney45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Frye
Dec 15, 2022 -

McGovern Ford of Framingham responded

Eileen, thank you for visiting us here at McGovern Ford of Framingham! We're happy to hear Brian took wonderful care of you throughout this experience and we'll be sure to let him & the team know how much you appreciate their excellent service. Have a wonderful holiday and please don't hesitate to reach out the next time we can be of assistance!

December 10, 2022

Polite and prompt service received today. I appreciate Brian Frye’s attention to getting my Ford Edge serviced. Thank you to the service technician.. Paula More

by lpiseppi
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Frye
Dec 13, 2022 -

McGovern Ford of Framingham responded

Thank you for being part of the McGovern Ford of Framingham family! We're glad that we could help make your service experience great! We look forward to seeing you again!

December 07, 2022

Took 3. 5 months to complete service. Car was on their lot the whole time. Unacceptable. Nothing offered for assistance. More

by jtweiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Dec 12, 2022 -

McGovern Ford of Framingham responded

Thank you for leaving the review. We take all reviews, good and bad, into consideration as we strive for the highest level of customer service at McGovern Ford of Framingham. Unfortunately, there is a nationwide shortage of OEM parts at this time, and there was nothing we could do to get the parts faster. We do apologize for any inconvenience this may have created.

December 07, 2022

Very pleased with the service I received today, I had received a recall notice and had difficulty making time for the appointment, McGovern Ford scheduled my F350 at a time that worked out well, started More

by unionsquare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim in customer service; Dave Service Mgr
Dec 08, 2022 -

McGovern Ford of Framingham responded

Thank you for letting us know that you had a positive experience having your recall service performed on your Ford F-350! We hope that you continue to visit McGovern Ford of Framingham for your automotive needs!

December 01, 2022

Had an issue with my 2022 f350 it was repaired very fast and I was treated great highly suggest McGovern More

by Milesofexcavating
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 02, 2022 -

McGovern Ford of Framingham responded

We're proud to be the go-to resource for your 2022 Ford F-350 maintenance! Thank you for leaving McGovern Ford of Framingham this five-star review!

November 29, 2022

From the first contact (phone call) with Chris Halverson, I knew we were in great hands! Professional, pleasant & explained process step by step putting my mind at ease! From there, he followed up and comple More

by whorupa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Halverson collision process manager
Nov 30, 2022 -

McGovern Ford of Framingham responded

Thanks for giving Chris & the team an opportunity to earn your business! We appreciate you trusting us with your vehicle's repairs and hope you won't hesitate to reach out if we can be of service again in the future. Take care! - McGovern Ford of Framingham

November 04, 2022

Very pleased with the service I received. The service department was very professional and helpful. More

by Deedee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Frye
Nov 04, 2022 -

McGovern Ford of Framingham responded

We're so glad our team had the opportunity to assist you! Thanks for the kind review and please don't hesitate to reach out if we can be of service again in the future! - McGovern Ford of Framingham

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