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McGovern Ford at Drum Hill

Lowell, MA

4.9
305 Reviews
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1212 Westford St

Lowell, MA

01851

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Showing 305 reviews

September 18, 2024

I bought my truck here brand new, it has only ever been serviced here, I trust this establishment and it will continue to be my go to spot for any and all of my vehicles concerns . More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Frye , Victoria Moura
Sep 18, 2024 -

McGovern Ford at Drum Hill responded

Jimmy, we're delighted to hear that McGovern Ford Lowell has earned your trust and continues to be your go-to spot for all vehicle concerns. Thanks for being a loyal customer!

September 18, 2024

I had the works every 6 months for 5 years. My warranty was 5 years so now i have all these repair. I'm sure these problems didn't suddenly come up. Also they said I need new tires because yo More

by Susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not see all of these people
Sep 20, 2024 -

McGovern Ford at Drum Hill responded

Susie, thank you for sharing your experience. We appreciate your feedback and would like to discuss this further to address any concerns about the repairs and tire situation. Please reach out so we can assist you better!

September 17, 2024

Great experience with this dealership. Robert did a great job strong client service and attention to detail. More

by Thomas.Fanning
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

McGovern Ford at Drum Hill responded

Thomas, we're delighted to hear that Robert provided you with excellent service at McGovern Ford Lowell. Thanks for sharing your positive experience!

September 17, 2024

Robert great salesman , great service, great communicator, did a nice job managing the process - he’s a keeper !!! More

by Thomas.Fanning
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

McGovern Ford at Drum Hill responded

Thomas, we're delighted to hear that Robert provided excellent service at McGovern Ford Lowell. Thanks for the fantastic feedback!

September 14, 2024

I was in the market for an EV truck and made my way into McGovern Ford Lowell, Craig and the team made the experience from beginning to end the best car buying experience to date. They provide all the info More

by Craigamac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cullinan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Craig and the team at McGovern Ford Lowell made your EV truck buying experience exceptional. Enjoy your new ride, and thank you for recommending us!

September 12, 2024

Roberto was the best, he helped me with the purchase of my car and I highly recommend him. More

by Oliveira07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

McGovern Ford at Drum Hill responded

Congratulations on your new car! It's wonderful to hear that Roberto delivered a five-star buying experience. Thanks from us all here at McGovern Ford Lowell!

September 12, 2024

My car broke down on a major highway, 3 hours from home, as I was on my way to a wedding. Brian, in the service department, was a savior!!! He connected me to a towing operation and my car was delivered to More

by George Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Frye
Sep 12, 2024 -

McGovern Ford at Drum Hill responded

George, we're so glad to hear that Brian and our service team at McGovern Ford Lowell were able to assist you during such a stressful situation. Thanks for sharing your experience! Safe travels ahead!

September 11, 2024

Good experience overall! I had a 10am appt and my job was done by 1 More

by galljaws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Sep 11, 2024 -

McGovern Ford at Drum Hill responded

We're delighted your McGovern Ford Lowell experience was a smooth and timely success!

September 10, 2024

Dealer Rater , Brian was very helpful , with guiding me through , what was done for my 2021 Ford Edge, as it relates to the “ Works maintenance package “ . Also , two or three items , were found by th More

by mleahy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian -Service Dept
Sep 10, 2024 -

McGovern Ford at Drum Hill responded

Thanks for sharing your experience, Mike! We're glad to hear Brian and the McGovern Ford Lowell team provided helpful guidance and took care of everything during your appointment. We appreciate your feedback!

September 10, 2024

I sent my truck for an inspection sticker and they gave me one Almost right away. Then they checked for recalls, and there was none. Lisa raposa was very polite and got me my truck back right away. More

by Garywackyspaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa raposa
Sep 11, 2024 -

McGovern Ford at Drum Hill responded

Gary, we're glad to hear Lisa and the McGovern Ford Lowell team took great care of you! Thanks for sharing your experience with us.

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