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McGovern Chrysler Jeep Dodge Ram - Service Center

Newton, MA

4.7
460 Reviews

460 Reviews of McGovern Chrysler Jeep Dodge Ram - Service Center

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September 20, 2024

Customer service was great. There Technician MICHAEL that worked on my vehicle was very professional and polite Gave a very in-depth description of what was wrong with my vehi More

by micboytoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cannistraro
Sep 20, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

We're glad to hear that Michael provided excellent service and clear explanations at McGovern Chrysler Jeep Dodge Ram Newton. Thank you for sharing your positive experience with us!

September 20, 2024

The dealer does a great job especially the service department. I would highly recommend this dealer. More

by sjmccarthyjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 23, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thank you for choosing McGovern Chrysler Jeep Dodge Ram Newton for all your service needs!

September 12, 2024

We like this dealership for they great service and professionalism. Our car had a lot of issues and of course it took some time for it to be fixed but our coordinator Rahul made sure that everything w More

by raskin.victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rahul
Sep 12, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience! We're glad Rahul and the team at McGovern Chrysler Jeep Dodge Ram Newton provided great service and professionalism. We appreciate your patience and support!

September 09, 2024

A very clean, professional and courteous service department! Service associate Dan was very knowledgeable on the few questions I asked! More

by Steveo131@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Sep 09, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thanks for the great feedback! We're glad to hear Dan and our service team at McGovern Chrysler Jeep Dodge Ram Newton provided you with a clean, professional, and courteous experience. We appreciate your support!

September 08, 2024

Daniel he provided excellent advised and service very fast and good . I will come back again More

by ricklam72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brouillard
Sep 10, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thank you for reviewing McGovern Chrysler Jeep Dodge Ram Newton! It was so kind of you to share your experience.

September 07, 2024

Quick, efficient, knowledgeable, friendly service. Carlos took care of my car needs with a smile. More

by gidgetrivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 10, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience with Carlos here at McGovern Chrysler Jeep Dodge Ram Newton! We hope to be of assistance in the future!

September 07, 2024

Service was quite efficient while I waited for my vehicle. Staff was very friendly and competent. Would service car here again. More

by Jeepcompass22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brouillard
Sep 09, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thanks for the great feedback! We're glad to hear our team at McGovern Chrysler Jeep Dodge Ram Newton provided efficient service and a friendly atmosphere. We look forward to serving your vehicle needs in the future!

September 05, 2024

No, I didn't buy the car there. It's all warranty work. 2021 scat pack 1320. I had an appointment for 11:30am, January 22nd. The service advisor told me it wouldn't be seen till 4: More

by Robert
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rahul Sharma
Sep 13, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Hi Robert, thank you for leaving a review. Here at Mcgovern Jeep, we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. At your earliest convenience, please reach out to our General Manager, Frank Real, at 617-454-2946 or via email: freal@mcgovernauto.com. Thank you.

Sep 22, 2024 -

Robert responded

General Manager Frank Real, McGovern Chrysler Jeep Dodge Ram. I called you are not at your office. I left a voice message. I emailed you twice or three times, never got back to me. This is what you said to me. Here at Mcgovern Jeep, we value our customers and strive for a top-level customer experience. ( It seems like we missed the bar here and would love the opportunity to make it right ). At your earliest convenience, please reach out to our General Manager, Frank Real, at or via email. Thank you. You send me an email to buy a car and trade my in. Also send me email by a Dodge Durango.

Sep 22, 2024 -

Robert responded

This is the first email I sent to the general manager, Frank Real. No, I didn't buy the car there. It's all warranty work. 2021 scat pack 1320. I had an appointment for 11:30am, January 22nd. The service advisor told me it wouldn't be seen till 4:00pm. I made the appointment a week before. There was three or four cars ahead of me. Their service advisor said, he didn't have enough technicians. Some of them on vacation. There's a problem with my key fob. All of the buttons worked. When I put on the break, push the switch ignition. The key fob not detected. I call my service advisor 5:00 the same day. He asked me if the car could stay overnight. I said Yes. The service is called the that morning at 9:00. He says you take your car. I said, it should be in the mechanics Bay. I left the car there last night. I figured the mechanic is started on it right away. The service advisor told me he needed a couple days. He said, when I left he brought it in the garage. I believe he worked on my car for 2 hours. I don't think he work on the car 1 hour. I think the service advisor wasn't Honest with me. I'll let it go with that. I feel I was a nuisance to him, the service advisor. McGovern Chrysler Jeep Dodge Ram, always sends me an oil change voucher. You can get it this price. I had one car that oil changed. I had a cool off before, I wrote this review. Robert W

August 16, 2024

Gary and the team were very professional and helpful. One of the best Jeep services experienced. More

by Ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret
Aug 19, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thanks for choosing McGovern Chrysler Jeep Dodge Ram Newton for your service needs! We are glad that Gary and our team provide five-star care for your Jeep.

July 23, 2024

McGovern is the only dealer I trust with my car when I need it serviced. The team is always organized and the service is flawless. They are the best! More

by Erinh.Oleary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Jul 24, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Thank you for trusting McGovern Chrysler Jeep Dodge Ram Newton with your car's service needs! We're delighted to hear that our team consistently provides organized and flawless service. We appreciate your support!

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