McGovern Chrysler Jeep Dodge Ram

Great experience I was in to buy a jeep and was a little unsure of what I wanted. The dealership was able to help me narrow down the options and colors I wanted but th I was in to buy a jeep and was a little unsure of what I wanted. The dealership was able to help me narrow down the options and colors I wanted but they didn't have it at the store so they went out and got me exactly what I wanted and I couldn't be happier. Thanks again. More

5 star dealership Getting a car from Baystate was like being at the Ritz. Even though I did not buy a very expensive car, I was treated like a king. They never undere Getting a car from Baystate was like being at the Ritz. Even though I did not buy a very expensive car, I was treated like a king. They never underestimated my knowledge of the vehicle, wasted my time showing me details, hid facts about the car, or pressured me into a sale. Days after telling him, Braeden Gregg remembered all of my special requests and went far out of his way to deliver and make my family's car dreams become reality. My family will always have happy memories of the very special day we got a car from Baystate. More

Ridiculousness My wife and I knew exactly what we wanted - 2015 Jeep Cherokee in Granite with black leather interior. We went the Tuesday before Christmas for a test My wife and I knew exactly what we wanted - 2015 Jeep Cherokee in Granite with black leather interior. We went the Tuesday before Christmas for a test drive with Jim Goldberg. He was very helpful and patient, so I took the afternoon off on Wednesday to negotiate. Jim wasn't there, but Samson helped me. They had nothing in Granite, but he showed me black. We passed on the black and asked them to locate one with our features in Granite; we even negotiated the pricing and all was well. We were informed to come back Friday (day after Christmas) and they'll hopefully have found one for us. We show up Friday, and they have the exact features, but still in black. We tell them to get that, but in granite, and they say it'll be there on Monday and we can com sign the papers on Saturday or Monday. We show up Saturday, and the jeep is $3000 more than originally negotiated... Long story short (somewhat), they wanted to charge US because they needed to acquire it from another dealer. sorry fellas, not my problem. The manager that was brought in to speak with us said that we could get the black one right then and there for the price negotiated... And after five days saying granite, granite, granite... We drove to colonial and left with our jeep within 45 minutes, in granite, and for $500 less than originally negotiated! Now, I believe that Jim and Samson were more than adequate and helpful. I believe management miscommunicated to them, and therefore them to us. So this rating is by no means a reflection on Samson or Jim. More the overall process and our experience with everything at Baystate in terms of buying the jeep there. More

Only Place I'll go now! I've been purchasing vehicles from here since 2008 when I bought my first jeep wrangler. From my experience during the times I've gone in to buy, I f I've been purchasing vehicles from here since 2008 when I bought my first jeep wrangler. From my experience during the times I've gone in to buy, I found the salesmen to be very helpful and non pushy, and I've always been able to get the deal and trade value that I want. The real gem is the body shop, Chris and his people do wonderful work! Best body shop around by far! More

Bait and switch My husband and I saw a Dodge Charger with AWD available for sale on Baystate's website. We called on a Saturday morning to make sure the vehicle was s My husband and I saw a Dodge Charger with AWD available for sale on Baystate's website. We called on a Saturday morning to make sure the vehicle was still on their lot because we were driving from RI, about an hour or so. The manager gets on the phone, and informs us that yes, the vehicle is still there but he cannot guarantee that it won't be sold before we arrive. First red flag. My husband informs him we will be up in about an hour or so and off we went. We arrive at the dealership, and low and behold, the Charger is no longer there. We sit in the office and the manager comes in, and informs us that a deposit was taken on the Charger the previous evening, and he did not know about it. The car was taken to this woman's shop to be checked out. I am sorry but as a manager, you absolutely know when a vehicle is about to be sold or a deposit is taken on the vehicle. It was a classic bait and switch. The sales person then tried to give us a nonsense amount for our trade in vehicle. 2,000 lower than what my car was worth. I decided then and there to get up and walk out. I find taking deposits on vehicles to be utterly absurd and then to straight out lie to a potential customer is terrible customer service and business practices. They also tried to tell us that the woman buying the car most likely won't be able to anyway because of her credit history. Who says that to anyone? It is none of our business what this person's credit history is and I am sure she would not have appreciated that being told to complete strangers. I wouldn't recommend this dealership to my worst enemy. More

2012 JEEP GRAND CHEROKEE JUST BOUGHT A 2012 JEEP GRAND CHEROKEE. RAUL WAS VERY FRIENDLY. STRESS FREE EXPERIENCE, HE ALSO FOLLOWED UP THE SALE TO MAKE SURE EVERYTHING WAS OK. JUST BOUGHT A 2012 JEEP GRAND CHEROKEE. RAUL WAS VERY FRIENDLY. STRESS FREE EXPERIENCE, HE ALSO FOLLOWED UP THE SALE TO MAKE SURE EVERYTHING WAS OK. WE WOULD HIGHLY RECOMMEND RAUL More

I purchased a 2011 Grand Cherokee from Baystate Jeep. I purchased a 2011 Grand Cherokee from Baystate Jeep. While traveling in the middle of New York City my brakes failed and I was stranded. After my I purchased a 2011 Grand Cherokee from Baystate Jeep. While traveling in the middle of New York City my brakes failed and I was stranded. After my vehicle being stuck in NYC for (2) days I was finally able to get it towed to a Connecticut Jeep dealership to be repaired since Baystate would not offer any assistance. After (2) separate round trips to the CT Jeep dealer from MA I have my vehicle back. The brake booster failed in the Jeep which is an essential required component needed to stop the vehicle properly. After speaking with the General Manager at Baystate Jeep Dodge, he told me the failure was not a safety issue therefore Baystate would not help. Keep in mind I have only driven the vehicle roughly 2,600 miles since the purchase. I was baffled by his response, I was unable to stop the vehicle as designed and it was inoperable and he had the nerve to tell me that this was not a safety issue. As the conversation was coming to a close and very evident that Baystate would not be upholding their “Warranty” he told me that we could settle in court. I was shocked that the GM of a dealership would tell a customer that in order to get something fixed or attempt to be reimbursed for costs as a result of the failure I would have to take them to court. More

Just bought a 2013 Wrangler from Baystate. I have to say, the process was very stress free and made me feel at ease the whole time. Keith was a great person to work with, very detail oriented and was focused the process was very stress free and made me feel at ease the whole time. Keith was a great person to work with, very detail oriented and was focused on making sure everything went smoothly as I mentioned before. I would certainly return or recommend anyone I know to this dealership, Keith in particular. More

what I would like to say is i came in to have service on my vehicle which i did i really feel like a fool , after spending my money thier. We Are in A recession and people come t5hier to get good service . my vehicle which i did i really feel like a fool , after spending my money thier. We Are in A recession and people come t5hier to get good service . I Had to find the problem with my car after i picked it up all that was ever said to me was more money i was ripped of thier and i will never alow any of my friends to go thier. you need to straiten out your buisness . and be much kinder and understanding . More

I recently purchased a 2011 wrangler Unlimited Rubicon from a non Jeep dealer in the area. The vehicles first owner had mis-placed parts of the soft top. The dealership asked me to have the soft top ins from a non Jeep dealer in the area. The vehicles first owner had mis-placed parts of the soft top. The dealership asked me to have the soft top inspected for a previous recall and to put together a parts list that they would then purchase. I explained the situation to the Bay State Service Manager and asked if someone could help me put the soft top up, check the recall and put together a parts list. I then explained that I lived close and would be using Bay State for service related issues and maintenance of this vehicle. The manager gave me a song and dance about having to stretch the roof fabric and also that the top probably wouldnt match new windows so I should just buy a whole new top. I then asked what he would charge to just put the top up, inspect it and put together a missing parts list. $150.00 is what it would cost for this service at Bay State! I then went home and in ten minutes put the top up and made a list of the needed parts. When I returned to Bay State I asked the Service Manager if it was a normal practice to take advantage of their customers? I received a shrug. When I approached the General Manager his responce was simply that he was sorry. This was a great test and suffice to say I will not be going to Bay State again. More