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McGovern Chrysler Jeep Dodge Ram of Acton
Acton, MA
563 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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563 Reviews of McGovern Chrysler Jeep Dodge Ram of Acton
March 09, 2018
The deal that wasn't a deal...then was Long story short. I thought I had a deal at a certain price, went to the dealership, found out they couldn't get any closer than $1100 to the price. A Long story short. I thought I had a deal at a certain price, went to the dealership, found out they couldn't get any closer than $1100 to the price. After posting a review and numerous emails back and forth with the Coleman Hoyt, the president of the company, we were able to agree on a new price that was about $500 off the original price I thought I was getting (but still a better price than any other dealer I worked with). While the price I settled on was more than I had originally thought, I am pleased with the vehicle and very impressed with the lengths that Mr. Hoyt has gone to to understand my issue with how I thought I was treated. Mr. Hoyt was very polite, professional, listened to my grievances, and was interested in coming to an agreeable solution. He has gone to great lengths to make sure everything with the vehicle is as it should be including sending me tools to install a spare tire and delivering the vehicle to Maine (from Mass) for free. More
by RobZ444
Employees Worked With
No need to name names, Coleman Hoyt
February 27, 2018
overall good experience Let me start off by saying at the time I was looking into a new Jeep, Acton was one of the VERY few whose advertised price was one everyone qualified Let me start off by saying at the time I was looking into a new Jeep, Acton was one of the VERY few whose advertised price was one everyone qualified for. Other dealerships included every possible rebate available which is great if you are a military vet, fresh out of college, trading in a lease, and happen to be a farmer? (what an odd combination) And Acton's advertised prices were very close to those dealerships who included all the rebates available. I only have a few complaints through the whole process but please keep in mind that overall it was a great and easy experience here. On to the complaints.. First, when negotiating the price, not sure who he was (must have been a sales manager) kept yelling and complaining loudly how I was about to walk out over $150. Made me somewhat uncomfortable. If the sale was that important to complete than why all the fuss, just knock of the $150 (which they did).. and I did sign to buy. Kirk was an awesome sales guy. very laid back. I think he mentioned he does it part time which could explain why he doesn't have the stereotypical car salesman attitude. And I appreciated that very much. Next complaints came at the finance part. We were offered to purchase the extended warranty (I forget the price) but only after I brought it up was it mentioned that you have up to 1 year 12k miles to add it. And when I told my wife we can shop around for it, the finance people asked us to call them to at least try to match. I hate shady business tactics. Just tell us upfront- had I not done my research none of these valid points would have been brought up. Lastly, and probably my biggest complaint. I fell for the whole ' "we deal with hundreds of banks all over the country to get you the best rate." I have had good luck in the past with dealer financing so I figured okay- I think they understand I am somewhat well educated. So they tell me the best rate is 3.6% with a credit score of 807. I ended up signing just to get the deal over with. I refinanced 3 months later for 2%, not for the savings but out of spite. I do not protect and watch my credit to NOT get the best rates. Call me a conspiracy theorist but I'm sure the dealership added a point to the interest rate for their pocket hoping I'd pay it off in the full term and to get their $150 back that I had almost walked out over. So to end this review, would I go back- ABSOLUTELY yes. Would i bring my own financing- absolutely yes. would i further research pricing on extended coverage options- absolutely yes. Finally if you are shopping for a new vehicle, pricing should be your top research topic. All the above mentioned is the details at the end (which still hold significant value). Hope this helps you purchase your next vehicle here. More
by PaulM
Employees Worked With
Kirk Schroll, Marian Dirienzo
February 02, 2018
Great no pressure customer service Wade listened to what I wanted, showed and explained different options and never pressured me. Got me exactly what I wanted at exact price I wanted. Wade listened to what I wanted, showed and explained different options and never pressured me. Got me exactly what I wanted at exact price I wanted. Great guy! I definitely recommend and will be back in the future More
by llb0802
Employees Worked With
Wade Tyler
January 31, 2018
Third Jeep and the same great service I just leased my third Jeep from Acton CDJR and I can not say enough good things about the service. They are very accommodating and really make sure t I just leased my third Jeep from Acton CDJR and I can not say enough good things about the service. They are very accommodating and really make sure that the customer is in the correct vehicle for their individual situation. More
by Devin
Employees Worked With
Dennis Arsenault, Wade Tyler, Marian Dirienzo
January 30, 2018
Great Experience Had a great experience buying a Grand Cherokee from Wade. Took his time, didn’t put any pressure, and answered all questions and concerns. Would defin Had a great experience buying a Grand Cherokee from Wade. Took his time, didn’t put any pressure, and answered all questions and concerns. Would definitely recommend this dealership and Wade. More
by Mattguzz
Employees Worked With
Wade Tyler, Marian Dirienzo
January 30, 2018
First time buyer! I went into Acton Jeep with hopes of purchasing my first new car. Wade greeted me at the door and sat down with me to address every question and conce I went into Acton Jeep with hopes of purchasing my first new car. Wade greeted me at the door and sat down with me to address every question and concern I had about A. finding my new vehicle and B. making the purchase. Unlike other dealers I had encountered, I had not felt uncomfortable dealing with Wade and Acton in general. I did not feel pressured that the decision needed to be made that day and when I did make the decision, he made the process extremely smooth! I would definitely recommend, especially if you are an apprehensive car buyer! More
by ALEXA
Employees Worked With
Dennis Arsenault, Wade Tyler, Marian Dirienzo
January 14, 2018
Friendly people, great service I recently traded in a Toyota Highlander for a Grand Cherokee. Wade was great to work with and the entire process was fast and easy. Wade had great I recently traded in a Toyota Highlander for a Grand Cherokee. Wade was great to work with and the entire process was fast and easy. Wade had great knowledge of the product line, I'd recommend him to anyone. More
by Ron
Employees Worked With
Wade Tyler
January 12, 2018
Professional and Personable This is the second car I've purchased here. Wade was professional, personable, and easy to work with. He was helpful in every way and not pushy at all This is the second car I've purchased here. Wade was professional, personable, and easy to work with. He was helpful in every way and not pushy at all. Wade responded to emails promptly and was helpful answering questions throughout the process. I would highly recommend Wade to anyone looking! My experience with the service department over the last three years have been nothing but positive as well. More
by KRISTEN
Employees Worked With
Wade Tyler
December 17, 2017
They were very fair and accomodating Everyone I dealt with was nice. I felt the pricing was great. I had a lease from a different dealership to turn in and they handled it all for me. Everyone I dealt with was nice. I felt the pricing was great. I had a lease from a different dealership to turn in and they handled it all for me. More
by SUSIE
Employees Worked With
Coleman Hoyt, Bill Cunningham, Gus Hildebrand
December 03, 2017
Service and Detailing The service provided by my Service Advisor, Bart, was outstanding. Detailing service by Matias was the best I ever received; worth every penny! All o The service provided by my Service Advisor, Bart, was outstanding. Detailing service by Matias was the best I ever received; worth every penny! All overseen by an excellent management team. Thank you!!! More
by SCOTT KESSLOFF
Employees Worked With
MATIAS DEOLIVER and BART, Chris Couture
