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McGovern Chevrolet Cadillac

Plymouth, MA

Overview
Reviews
3.2
77 Reviews
Call Dealership (508) 830-0101

137 Samoset St

Plymouth, MA

02360

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Showing 77 reviews

June 14, 2025

This dealership was amazing! I worked with Chad, he helped me buy my first car and I couldn’t have asked for anyone better! I highly recommend taking a trip there and having chad More

by Cadence Johnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad
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June 13, 2025

Great Service! My 2017 convertible Camaro had a unique issue with satellite radio where it would not work all of a sudden then it would work in the Boston area. I c More

by Druss73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick,Ryan
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January 05, 2024

Terrible online purchase experience. Ready to buy and never got a response from the dealership after several attempts to contact them. More

by SteveS
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jeff
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November 28, 2023

They stood behind the truck I purchased and I was able to return it for the purchase price and use that cash to buy something else. I'm happy with the resolution. More

by dsmincu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Barton
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August 31, 2023

Absolutely AVOID this dealership. Sales and Service are both atrocious! I tried to purchase $120k 2023 Escalade ESV from them, and they could not follow through with their promises. D More

by Ger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle, Paul Barton
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Sep 05, 2023 -

McGovern Chevrolet Cadillac responded

Hello. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so I can get some more details which will help me to avoid having this type of interaction again. I do sincerely would appreciate the opportunity to speak. Thank you. Sincerely, Paul Barton GM pbarton@tracymotors.com | 774-269-7040

Sep 07, 2023 -

Ger responded

The only things to add to this conversation are the following, from 8/29/23: 1. There would be no loaner. 2. I was told that it would likely be a few days after dropping off, before anyone would even be able to look at it again, as there were other cars already there waiting. (Appointment made the previous week.) 3. I suggested that they call me when they had the time to look at it again, and I would bring it in, which was refused. I was told I that I needed to drop it off on 8/30/23 regardless. 4. The selling dealership (again, out of state), who has SOLD approximately 200 of this vehicle, and serviced more than 40 since release, compared to your 1-2, OFFERED FOR THEIR TECHS TO ASSIST YOURS, and was rudely declined. 5. Kyle was informed at the end of this conversation that I would never step foot in this dealership again. 6. I called ANOTHER dealership on 8/29/23, and was seen on 8/30/23 where it was further discovered that the cause of the additional problems was due to the incompetence at YOUR dealership. A $200,000 vehicle, that not only could your techs not repair, they caused more issues, and couldnt even PUT BACK TOGETHER!

June 19, 2023

2017 Escalade Platinum with full CPO warranty when it was looked at still has transmission issues and a bad vibration due to bent wheels… serviced there 6x was told they would charge me to check and balance More

by Khoxie28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Barton
Report | Print
Jun 22, 2023 -

McGovern Chevrolet Cadillac responded

Hello, I am sorry you feel this way. The details of your review certainly indicate many visits and a lot of effort expended on both sides of this situation to find a resolution. It seems apparent that goal was not achieved. You hit on a few topics and I would like the opportunity to see if we can right them. Please contact us when you can and arrange a time that we can begin by inspecting and correcting the paint work if necessary and then take one last shot at diagnosing and resolving your other concerns. I appreciate your time. Sincerely, Garret Ondo Service Manager Tracy Motors Inc. 508-830-0101

October 06, 2022

4 tires ordered four days ago yet they did not arrive. Waste of time and money... But, service manager Garret Ondo helped me out immediately after hearing my issues. I'll be back to Tracy in the future. More

by stoney1371
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Mgr. Garret Ondo
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Oct 07, 2022 -

McGovern Chevrolet Cadillac responded

Thank you for this review! I really appreciate your business. Sincerely, Garret Ondo | Garret@tracymotors.com

Oct 07, 2022 -

stoney1371 responded

Mr. Barton, After I wrote this review, I accidentally met the Service Manager, Garret Ondo. I didn't know at that time who he was or his position there. He asked why I was there for so long and the conversation began. When I'd explained the situation, he asked what he could do to make me feel better about my experience with Tracy. I said that I felt that getting the oil change comped would go a long way. He immediately agreed and went to the service dept. to get that done. I tried to get back into the Tracy website to alter my review but I was too late and was not able to do so. Garret won me over with the admission that the error was theirs and not charging for the oil/filter change.

April 30, 2022

These guys were awesome! Got there at noon, left there around 3:30. Drove away with our new car! Traded a Ct6 for a newer Ct6. Jacob was awesome, no pressure. Have bought More

by Ricky61houty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
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May 03, 2022 -

McGovern Chevrolet Cadillac responded

Ricky61houty, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Jacob's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Myles Chilcott | mchilcott@tracymotors.com

March 21, 2022

Jake was very attentive to our specifications on a vehicle. Took the time to show us the details and how to work them. There was a lot to know as our vehicle is fully loaded. Friendly staff from begin More

by Mythreesons19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Barton
Report | Print
Mar 23, 2022 -

McGovern Chevrolet Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Miles Chilcott | mchilcott@tracymotors.com

March 01, 2022

Great experience. Knowledgeable service team. Tiffany W. is a valuable team member. KB Plymouth,MA. More

by kennybarrus5353
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany W
Report | Print
Mar 03, 2022 -

McGovern Chevrolet Cadillac responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Garret Ondo | Garret@tracymotors.com

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