Hurlbert Toyota Scion - Service Center

This dealership is horrible! I purchased floor mats through parts two weeks ago. The dealership never once called me to let me know where my floor mats where and when I called they kept telling me they through parts two weeks ago. The dealership never once called me to let me know where my floor mats where and when I called they kept telling me they’d be in any day. When I spoke to Chris the parts manager he finally was able to tell me where my floor mats where and they hadn’t been shipped because Hurlbert didn’t pay their bill with weather tech so their shipping was put on hold until they paid the bill. When they told me they were being over-nighted and would be in the next they, they still didn’t arrive! When I went to the dealership during the business hours printed on my receipt and online the parts department was closed. They changed their hours and neglected to change them on their paper work or website. There was no one in the building that could process my refused or willing to help solve my problem. Every time I delet with an associate of Hurlbert they were rude and unwilling to help and always blamed the problem on someone else. No one will take ownership for problems and attempt to fix them. More

Unbelievable. Took my '06 Avalon in for gas pedal recall and check engine light on. Made appointment three days in advance, had appt for 8:45, arrived at 8:30. They called me at 4:30 and said car was ready and check engine light on. Made appointment three days in advance, had appt for 8:45, arrived at 8:30. They called me at 4:30 and said car was ready for pickup. Arrived at 5 PM, was told that paperwork was being completed, 15 minutes later I looked into shop and mechanic was just starting work under hood! At 5:30 service writer said car was ready, told me not to drive the car as the front brake pads were totally worn, the rear brake pads would need replacement in a few months, the check engine light was on because I needed two oxygen sensors=cost $599. Next day took car to local mechanic who replaced a fuse which corrected the check engine light problem and he said the brake pads were fine and were less than half worn!!!! Can't wait to go back!!!!!!!!!!! More

brought my vehicle in for service and they were over priced about 5-7 dollars more for an oil change compared to other toyota dealers and i get more from the other dealers as they vacuam my vehicle and priced about 5-7 dollars more for an oil change compared to other toyota dealers and i get more from the other dealers as they vacuam my vehicle and clean all my windows Hurlbert toyota does not. also my service writer was very rude telling me oh that what everyone says when they asked about why my air pressure was just a little high only 37psi and let me see i drove on the highway to get there so i would not recommend this dealer at all for service More