Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McGee Toyota of Epping
Epping, NH
486 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 486 reviews
January 03, 2022
Just bought a 2017 Subaru Outback from McGee and had an excellent experience! Cassie was able to help answer all of my questions and shared the CarFax and their inspection report making the process of com excellent experience! Cassie was able to help answer all of my questions and shared the CarFax and their inspection report making the process of coming to an agreement a breeze. After a test drive to seal the deal, I was able to drive the car home the same day with a streamlined paperwork process. Cassie was super helpful and even helped me set up my phone Bluetooth connection with the car and showed me many of the car features before I headed home. More
by darren
Employees Worked With
Cassandra Pouliot
May 26, 2021
Actually treat the customer like a customer and not a giant dollar sign. They completely screwed me with my loan terms. They used their own company and not my bank which was clearly listed in multiple lo giant dollar sign. They completely screwed me with my loan terms. They used their own company and not my bank which was clearly listed in multiple locations as being a bank they contact for loans. They hit up every bank on that list BUT mine. Never even told me if any of the banks turned them down or not. Never showed me any offers from any but their own toyota motor credit. So when I'm comfortable with my payments in a few months I will refinance. Throw in that they couldnt even be available when I was told specific times they WOULD BE available to have me come in and sign my contract. They didn't give me the title application and I had to go back in the middle of a global pandemic to retrieve it because their only other offer was to MAIL it to me and you get one pissed off customer. Never even got an apology from them. Ridiculous. No out reach or anything when I brought my concerns up with management. It's been almost 3 months now. I will never shop here again and I hope other people have better experiences. More
by rdblue3
Employees Worked With
Nick Bertsimas
June 04, 2019
Most in-humane treatment I've ever experienced I worked extensively with Elizabeth and Tom online and over the phone to negotiate a deal. Had emailed quotes on their letter head, confirmation that I worked extensively with Elizabeth and Tom online and over the phone to negotiate a deal. Had emailed quotes on their letter head, confirmation that we were moving ahead via text, and even gave a deposit the night before via phone. Drove over 100 miles to purchase a car from Hurlbert. Arranged that I would be turning in my current lease at neighboring dealership a town over. When I called for them to come pick my up they notified me that they could not do the deal and there was nothing they could do. Manager Gene refused to call me back simply having the salesman keep calling me back and saying sorry, nothing they could do. They left me stranded over 100 miles from home with no way to get home and absolutely no effort to make things right. This is a disgusting way to treat people, never mind poor customer service. More
by peterchaloux
Employees Worked With
Elizabeth, Tom, Gene
May 03, 2019
The Best Great experience purchasing vehicle. No pressure no BS. Dealt with one person during sales process. No managers stepping in. Gave me great price on t Great experience purchasing vehicle. No pressure no BS. Dealt with one person during sales process. No managers stepping in. Gave me great price on trade in, good price on new truck, found me excellent percentage rate for financing. I was in there for 45 minutes for the sale including test drive, came in next day to sign papers no more then 20 minutes drove away with new truck. More
by DGosselin
Employees Worked With
Gene, John Norton
February 17, 2019
"Stealing Trades" Expect to get your trade "stolen" if you go to this dealership. They gave me $6500 for my trade, while Nashua had a lower lease by $30 per month and g Expect to get your trade "stolen" if you go to this dealership. They gave me $6500 for my trade, while Nashua had a lower lease by $30 per month and gave me $3500 more for my trade. Go to Nashua or Manchester only. Negotiate your best price, then "pop your trade," they will beat Hurlbert in price and won't "steal" your trade. Please believe this post. Paul Norrish showed little respect towards myself as a veteran. He questioned my service. Nashua took my military documents saving $500 on my lease. All in all I saved over $4000 going to Nashua. The proof is in the pudding! More
by RB
Employees Worked With
Paul Norrish
September 01, 2018
Quality, Convenient Service At Hurlbert Toyota Hurlbert Toyota provided excellent, quality service for my 20,000 miles service checkup. Very convenient hours for scheduling my appointment. Also, ev Hurlbert Toyota provided excellent, quality service for my 20,000 miles service checkup. Very convenient hours for scheduling my appointment. Also, everyone at the dealership was friendly and showed interest in assisting me. Debbie More
by Debbie
Employees Worked With
Michael McKay
June 20, 2018
Service In and out quickly, treated with respect, not used to this good a service at a dealership. An all around professional job. Will be back. In and out quickly, treated with respect, not used to this good a service at a dealership. An all around professional job. Will be back. More
by Bob
Employees Worked With
Tom Carlson
April 11, 2018
service I did not purchase my Rav4 in Epping, NH at your dealership but since I now live in /east Kingston it was easier to have my car service with Hurlbert. I did not purchase my Rav4 in Epping, NH at your dealership but since I now live in /east Kingston it was easier to have my car service with Hurlbert. I am extremely please with the service and the courtesy of your staff. Thank you Thomas ! P.S. The time before when my car was serviced I had Jason helping me and he was just as great. More
by Anne
Employees Worked With
Tom Carlson
March 20, 2018
Responsive and effective in evaluating and resolving issues Tom Carson was the Asst. Service Manager that wrote up a frame replacement for my Tacoma and also directed the approach to resolving my complaint and Tom Carson was the Asst. Service Manager that wrote up a frame replacement for my Tacoma and also directed the approach to resolving my complaint and the subject of a Toyota letter concerning driveline vibration on certain models of the Tacoma. Both issues were handled in a very professional manner and the work accomplished successfully and in a timely fashion. Kudos also to Todd, the service technician that effectively addressed the driveline issues. He took the time to listen to my complaint, take a test drive and methodically address and resolve the problem. More
by Tacoma1
Employees Worked With
Todd, Master tech?, Tom Carlson
