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McGee Toyota of Dudley
Dudley, MA
673 Reviews
This family owned business has over 40 years of experience in Massachusetts. In that time, we have served your friends, family, and relatives with great car buying experiences. We will take care of any challenges that you may face, and do whatever it takes to get you into the vehicle that you want. Let our team make you feel like a part of the family here in Dudley. We do not use forceful sales tactics or trickery here. We just use honest sales and service to make sure that you get everything that you need. Come to McGee Toyota, and let us show you how we operate. We don’t just want to do business with you. We want to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 673 reviews
July 08, 2016
Buyer beware Disingenuous price negotiating, lack of full disclosure, misleading information and coarse customer relations. I recently purchased a Certified Pre-o Disingenuous price negotiating, lack of full disclosure, misleading information and coarse customer relations. I recently purchased a Certified Pre-owned Rav 4 from this dealership for which I traded in an older used vehicle. The original quote for my trade in $1800 below the $6000 KBB value. After minimal shirking on my part and only a few minutes their offer was upped by $1200. Thank you for letting me know right up front you are clearly out to rip me off. An additional sour note, upon closing of the sale I am handed 1 factory key. Never in the process of the purchase was it disclosed that there was a missing key. I ask where is the 2nd factory key that comes standard with any vehicle and am told there is only one. The salesman informs me the burden of acquiring the 2nd key is on me. I later ask him in the company of the sales manager Shane whether or not I can get some type of voucher for getting the 2nd factory key because they are so expensive and Shane tells me that he will provide me a key at no charge at a later time. My wife goes to pick up the key and is handed a non factory valet key, contradictory to what Shane led me to believe. Upon asking for clarification I am told over the phone that because Toyota doesn't explicitly require a CPO vehicle to be provided with 2 keys that they are not responsible for providing them or disclosing whether or not 1 is missing. When I ask why the dealer wouldn't feel obligated to inform a customer that they will not be providing a standard part of the vehicle that will cost the customer several hundred dollars their response is to spew contractual language from the CPO pamphlet. To top things off upon expressing my dissatisfaction to the key predicament a different sales manager hung up on me. Steer clear if you are looking for transparency and cordial relations. More
by scott slaski
Employees Worked With
Andrew Murray
March 09, 2016
Poor Customer Service We bought a car on Friday and it went fine, though questions about down payment went unanswered and blown aside as though we didn't say anything. Sig We bought a car on Friday and it went fine, though questions about down payment went unanswered and blown aside as though we didn't say anything. Signed paperwork on Monday after waiting for an approval. Tuesday it wasn't registered and finally Wednesday it was ready but we were told we couldn't pick it up because the salesman left at 4. When asked if the salesman could stay a little longer so we could pick up the car, it was a prompt no. Now we have to come in tomorrow and miss work because the salesman and sales manager refuse to convenience the customer. Never coming here again nor getting service from them. Do not buy from here unless you wanna deal with rude sales. More
by Appauled
Employees Worked With
Dominic
February 03, 2016
Wouldn't buy a toyota any place else. My wife and I have bought 7 new cars at this dealership thru the years. Sales and service department are the best in the business. Never a problem at My wife and I have bought 7 new cars at this dealership thru the years. Sales and service department are the best in the business. Never a problem at McGee. John Wolak Webster Ma More
by john123
Employees Worked With
Sean Foley and Mark Stuart
