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McGavock Nissan Lubbock
Lubbock, TX
1,112 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,112 Reviews of McGavock Nissan Lubbock
November 28, 2016
Awesome experence James Lyon was extremely nice and easy to communicate with. One of the best car buying experiences I have had. Thanks so much to JAMES and McGavock N James Lyon was extremely nice and easy to communicate with. One of the best car buying experiences I have had. Thanks so much to JAMES and McGavock Nissan. More
by Mich
Employees Worked With
James Lyon, Jay Horn
November 15, 2016
Will NEVER buy from here again I wrote a review after purchasing a used vehicle in March 2016. I felt like we had a fairly positive experience buying from McGavock Nissan but after I wrote a review after purchasing a used vehicle in March 2016. I felt like we had a fairly positive experience buying from McGavock Nissan but after 6 months of owning this vehicle I've come to realize they are all talk and do not care about their customers. I was unfortunately in a rush to buy and even though I thought I found the right vehicle it has come to my attention that many things were left out of our conversations with the sales representative. As soon as we were done purchasing we started to have a bad feeling about it. We were told it was cleaned upon arrival - it very obviously wasn't. So, we had the service guys "clean" it before leaving. Upon arriving home and figuring out how all the seating and back lift gate works, we discovered it STILL had not been thoroughly cleaned. I'm not talking a few missed spots. The service department clearly just did a surface clean to get the car out the door. I figured, well, whatever... Then, after driving this vehicle over the weekend after purchasing, I realized the tires needed rotating, ok...went to have that done. Come to find out, the tires had never been replaced and I was told I was basically lucky to have driven safely at all in the few days of owning it. So, I am not only buying brand new tires now, but the service guys never even thought to rotate them, and they had probably never been rotated in 5 years of previous ownership. I feel this is something the service department should catch. We have been to a local repair shop now 4 times in 6 months for various issues that didn't show up on initial test driving. Today I received news that the vehicle had obviously been in an accident under previous ownership that had required the entire passenger side rebuilt. This would explain why it suddenly rattles all over the passenger side doors when driving above 50 mph. I've seen what our repair shop is talking about and I believe it to be true. I'm not a car person, I never would have thought to check. I feel it is completely unethical for McGavock Nissan to have sold this vehicle at least without disclosing this information. They have the absolute worst attention to detail. I realize absolutely no one at McGavock gives a hoot about this as I'm the one who drove off with this vehicle. BUT it is worth saying that these individuals never cared once if we were safe leaving in the vehicle or if we were ultimately satisfied with the customer service. They got their sale and that's all that matters to them. I have owned 2 other vehicles from this manufacturer, one used and one brand new, and have NEVER had problems with them. This was obviously a vehicle that should not have been on the lot or at least should have been sold at a much lower price with more information provided. More
by MrsBynum
Employees Worked With
Mark
November 13, 2016
Great service Our salesman was helpful and patient- not pushy at all! He knew what we wanted and stayed in contact with us until we found right match. Our salesman was helpful and patient- not pushy at all! He knew what we wanted and stayed in contact with us until we found right match. More
by Abc123
Employees Worked With
Ruben
November 10, 2016
Great experience Ruben was a great salesman! The Finance manager was great! Love my new car! I will always buy Nissian. Great experience all the way around! Ruben was a great salesman! The Finance manager was great! Love my new car! I will always buy Nissian. Great experience all the way around! More
by Ashlee V.
Employees Worked With
Ruben A
November 07, 2016
Experience I have owned 3 nissan vehicles and all came from McGavock in Lubbock! I love the experience and people!! I highly recommend them for purchase and serv I have owned 3 nissan vehicles and all came from McGavock in Lubbock! I love the experience and people!! I highly recommend them for purchase and service. More
by Mickib
Employees Worked With
Zach Westerman, Jay Horn, Brent McGavock, Randy Christian
October 29, 2016
Great experience Great professional fast everything you look for in a dealership friendly they make sure to help you and get you into a vehicle that you want Great professional fast everything you look for in a dealership friendly they make sure to help you and get you into a vehicle that you want More
by JacobPerez3274
Employees Worked With
Ruben A
October 27, 2016
Repeat Customer - 2nd Car in Two Years I purchased a Nissan Altima two years ago from Steve Green. I decided I wanted to upgrade and knew I wanted to deal with Macgavock again but more imp I purchased a Nissan Altima two years ago from Steve Green. I decided I wanted to upgrade and knew I wanted to deal with Macgavock again but more importantly I wanted to see Steve Green the salesman that helped me the first time. I purchased a 2016 NIssan Murano from Steve Green at McGavock and couldn't be happier. He helped me the first time around newly divorced and treated me like family and made sure I made the right decision as a newly single female and made sure I did not exceed my financial limitations. I went there for a Maxima and he talked me out of it because I was in an upside down situation thanks to Reagor Dykes Auto Group. He found a new vehicle that was better for my budget and I loved it. I was so thankful that he took the time to sell me the right car rather than make more commission putting me in a car with a higher sticker price. So when I was ready to trade up now newly married and way better credit score I knew where I needed to go. Thank you Steve Green and MacGavock for your superior customer service from finding the right vehicle to making the financing process easy and stress free with Richard Williams. When I am ready to trade I will be back! More
by Sylvia
Employees Worked With
Steve Green, Richard Williams
October 21, 2016
Overall great Ruben was great and worked hard to get the deal done!! He was very professional and kept us in the loop during the process since we were not at the of Ruben was great and worked hard to get the deal done!! He was very professional and kept us in the loop during the process since we were not at the office during the process. More
by Ray
Employees Worked With
Greg Greene
October 19, 2016
A Plus Customer Service! I was dreading buying a new car, but I'm so glad I picked up the phone and called James Lyon at McGavock Nissan. He found me exactly what I wanted, wa I was dreading buying a new car, but I'm so glad I picked up the phone and called James Lyon at McGavock Nissan. He found me exactly what I wanted, was easy to negotiate with, and delivered my new car. I could not be happier with the ease of this purchase. James and his team at McGavock are a class act. We love our new Armada! Micah Riddle Dallas, Texas More
by mriddle1126
Employees Worked With
James Lyon, Greg Greene
October 15, 2016
Great experience I had a wonderful experience today and purchasing a new car. Crystal was great and went above and beyond to make things the best the could be. I will I had a wonderful experience today and purchasing a new car. Crystal was great and went above and beyond to make things the best the could be. I will do all my business with her and this dealership from now on. More
by Michael Battistoli
Employees Worked With
Crystal Bruner, Richard Williams
