McGavock Nissan Lubbock

Always friendly and helpful! ! Service is fast and done in a timely manner, they also keep me informed. ! Service is fast and done in a timely manner, they also keep me informed. More

Before I would recommend this dealership to all family but now that I am getting the run around by everyone there. I will not refer anyone to this particular dealership. I purchased 2 cars in one week, I but now that I am getting the run around by everyone there. I will not refer anyone to this particular dealership. I purchased 2 cars in one week, I called and spoke to Jena that there was a Black on black Kicks coming in and I am interested if it is the Premium package. She told me it was when I got to the dealership it was not, so now I had to pay for the seat warmers due to it was not included. I was then rescheduled to get that done to the next week. I paid to have my window tinting done there and it was not done to what I had requested. Gentleman came out of service to show me that it was correct and the sun was causing it to be see through, not true. Received a call from Gabby to my son's phone not mine which I have told them several times that they had the incorrect number, went up to dealership and she had left for the day. Fast forward to today no one can give me an update on my car, all mangers are too busy to return or take my call, the sales rep is off. Called this morning manger was gone to lunch I left message no call yet, was transferred to service and who ever answered was very rude and stated" we don't do that here". Never again at this dealership. Love my Nissan but your crew needs training in customer service. More

Very busy when I arrived from out of town but they worked me in. Great service, great work, and total communications. They are great! me in. Great service, great work, and total communications. They are great! More

They do a fantastic job and deliver your cat when promised. We will recommend them. promised. We will recommend them. More

Great service. For being booked they had me out in a timely manner. Everything was explained on what needed to be done. Thanks For being booked they had me out in a timely manner. Everything was explained on what needed to be done. Thanks More

The customer care and service at this business is great. As soon as I walked in the building, I noticed the warm welcome and the follow up As soon as I walked in the building, I noticed the warm welcome and the follow up More

We had a very good experience. The process was streamlined. We went home with our new car within about two hours..recommend dealership and staff. The process was streamlined. We went home with our new car within about two hours..recommend dealership and staff. More

Out of the dealerships this is the best one I’ve dealt with, staff are very friendly and go out of their way to help you and make sure you’ve been helped. with, staff are very friendly and go out of their way to help you and make sure you’ve been helped. More

Great service. The sales person David Kerr was easy to work with and took time to explain all of the vehicles features. The sales person David Kerr was easy to work with and took time to explain all of the vehicles features. More