McFarland KIA

Agara is trustworthy, kind and friendly. No pressure. Helpful. Came back to Kia because of past interaction with her. I have. Recommended her to family. She's a blessing. No pressure. Helpful. Came back to Kia because of past interaction with her. I have. Recommended her to family. She's a blessing. More

Great service, would highly recommend to others. Would definitely come back and buy another vehicle! Would definitely come back and buy another vehicle! More

We bought a Kia Sportage X-line, and have been very happy with it so far. Travis was great and very helpful. However our time with Pollini Reed wasn't so great. We both felt pressured to buy the extended with it so far. Travis was great and very helpful. However our time with Pollini Reed wasn't so great. We both felt pressured to buy the extended service plan, as Pollini told us any remaining warranty left on the car basically wouldn't cover anything. I asked him if we had the remainder of the 6 year 60,000 mile warranty that came with the car and he said no. We had also told Travis we wanted to finance for 48 months, and when he showed us the amounts, we agreed with the 48 month payment. After our meeting with Pollini, and him pushing us to the extended warranty, he had changed our financing to 60 months which I failed to notice. Needless to say we weren't happy about that. Not once during this meeting did he say us adding the extended warranty would change it to 60 months. Just feels shady. More

Worked with Travis at McFarland KIA. He was very knowledgeable and made the Sales experience very positive. He was very knowledgeable and made the Sales experience very positive. More

While the overall buying process was average to slightly above average, I am bothered that the stereotypical F&I shenanigans happened. We were under time pressure because my wife's car had failed beyond rea above average, I am bothered that the stereotypical F&I shenanigans happened. We were under time pressure because my wife's car had failed beyond reasonable repair, and I was traveling for a week. She had to complete this deal on her own, and got talked into a very expensive (15% of the price of the car) EG Assurance extended warranty plan. On top of this, the dealership only provided the first page of each of the warranty plan sections, so we have no details about plan maintenance requirements and other important details we need to follow. This could leave us vulnerable to missing steps and procedures and give the warranty provider the loopholes they will use to get out of paying. As I do the majority of the maintenance on our vehicles myself, I have little doubt that EG Assurance will deny any and all of the expensive repairs this warranty is supposed to protect against. I need to call tomorrow to find out whether or not this policy can be canceled. Buyers, be on the lookout for, and stand strong against, being convinced by the F&I team that you need an extended warranty. More

The selection was great and we had an easy and friendly experience with Nick. He made us feel super comfortable with his down to earth vibe, and he was knowledgable, friendly and authentic. experience with Nick. He made us feel super comfortable with his down to earth vibe, and he was knowledgable, friendly and authentic. More

I just had the most incredible experience at McFarland KIA to start off the new year, and I cannot recommend them enough! Joel, JP, and Pollini are absolute standouts who made the entire car-buying proces KIA to start off the new year, and I cannot recommend them enough! Joel, JP, and Pollini are absolute standouts who made the entire car-buying process completely seamless from start to finish. I drove away in a new 2026 Sorento Hybrid, but it was the level of service that really blew me away. Joel Purdham, in particular, was a phenomenal product specialist. From the very first moment I walked through the door, I felt like he was truly in my corner and had my best interests at heart. He was there for every step, from the test drive to formulating a deal that actually worked for me. The thing that really set this experience apart was when Joel went above and beyond anything I could have ever expected. I had already traded in my old vehicle, but was scrambling to finalize my down payment processing at a local Walmart for a cashier's check. Before I was even authorized to drive off in my new Sorento, Joel actually loaned me his personal vehicle so I could get to the store and back to get everything squared away! I have never seen a person in this industry show that kind of trust and genuine care for a customer. It turned a stressful moment into a total win. If you are looking for a new car and want to be treated like family by people who actually care, go see Joel and the team at McFarland KIA. They are the absolute gold standard! More

Let's talk about salesperson Travis: I felt like he was knowledgeable and didn't waste my time with a lot of back and forth. Between him and the used car manager, I was given a fair price for my trade and knowledgeable and didn't waste my time with a lot of back and forth. Between him and the used car manager, I was given a fair price for my trade and a fair price on the EV6 I drove off with. I can see myself doing business with McFarland again based on this experience. More

Very good experience. Nick was easy to talk with and not pushy. They honored their word on my trade value. Nick was easy to talk with and not pushy. They honored their word on my trade value. More

I did not have a good experience when I first bought my car. I was at the dealership for 4 and a half hours. However, I am giving five stars since Adrian was awesome. Also, that McFarland Kia does care abo car. I was at the dealership for 4 and a half hours. However, I am giving five stars since Adrian was awesome. Also, that McFarland Kia does care about their customer experience. James the GM was very helpful and listened and emphasized with me. I appreciate it More