McFarland Ford of Rochester

Service was 800$ more expensive than the price that was discussed and agreed upon with service advisor. A very frustrating situation at the time of pick up. Service advisor called for tech recommended serv discussed and agreed upon with service advisor. A very frustrating situation at the time of pick up. Service advisor called for tech recommended services I asked what the “out the door price was” he told me “1080$ all in”. The total service price ended up being 1800$. I don’t mind the price and understand the services are needed. I would have had the dealer do the work over the next two oil changes to better fit my budget. All in all I’ve been going to this dealership for over 10 years for all my service needs. I bought a brand new F250 there and would recommend them. However there appears to have been a lot of turnover in the service department and maybe some training is in order to ensure happy customer/company experiences. More

4200 miles on F150, pick up and return truck with cracked intake- no charge. Can't beat that.... intake- no charge. Can't beat that.... More

My f250 had a starting issue. Called my purchase dealer and they said 2 - 3 weeks before they could get to it, talked to Dan Tuesday and he said bring it right up, found the probl Called my purchase dealer and they said 2 - 3 weeks before they could get to it, talked to Dan Tuesday and he said bring it right up, found the problem and fixed it by 4:30 that day. He also told me I had a backup camera recall so he ordered that for me and he came in a couple hundred bucks under the estimate. I will definitely be going there in the future and will probably try them for my next purchase. More

Connor and ben were beyond exceptional very personal and professional we will always go back to them and can not speak highly enough about them. 10/10 professional we will always go back to them and can not speak highly enough about them. 10/10 More

Connor and Ben were both outstanding. Exceptional service and made us feel so welcome. They were professional and were real people. We will always go back to them Exceptional service and made us feel so welcome. They were professional and were real people. We will always go back to them More

Made tire repair on short notice,, accepted appointment same day. Quickly serviced car while I waited effective tire repair and resolved issue ! same day. Quickly serviced car while I waited effective tire repair and resolved issue ! More

Customer focused. Reliable service. Prompt appointments and pick up for local customers. Dan is great Reliable service. Prompt appointments and pick up for local customers. Dan is great More

I was able to get my car in right away. The wait for my service was very short. Everyone I interacted with were very nice. It was an enjoyable experience. The wait for my service was very short. Everyone I interacted with were very nice. It was an enjoyable experience. More

As usual no complaints, the mechanic that worked on my truck a true gentleman. In my day a wizard would cover him. truck a true gentleman. In my day a wizard would cover him. More

Chase made the whole experience pleasant and not stressful. He was helpful explaining all of the features on the truck. stressful. He was helpful explaining all of the features on the truck. More