McDonough Nissan - Service Center

Excellent Service The reason I have given this experience a five star review is because the moment I walk into the dealership all representatives/employees are always The reason I have given this experience a five star review is because the moment I walk into the dealership all representatives/employees are always very nice, polite, and welcomeing. I recently went in for an oil change and not only was it done in a quickly matter but the wait for the o my change was made relaxing and enjoyable for all the customers. More

Routine Maintenance Brought my vehicle in for routine maintenance they were very courteous and professional I had a complaint from the previous service they made it righ Brought my vehicle in for routine maintenance they were very courteous and professional I had a complaint from the previous service they made it right and I am very satisfied it was on a Saturday morning and I expected to be at the dealership for about three hours but I was not I was in and out within an hour in 45 minutes and this was without an appointment. They serviced my vehicle and also washed it I will continue to let them service my Nissan. More

Thankful I am thankful for Derrick who introduced me to Mr. Gordon. I was able to make a call and Mr. Gordon answered. Thank you Mr. Gordon. After that he made I am thankful for Derrick who introduced me to Mr. Gordon. I was able to make a call and Mr. Gordon answered. Thank you Mr. Gordon. After that he made a call and then called me back. He directed me to speak to Mr. Orlando Banks. Thank you Mr. Banks because when I arrived he met me at my car and from there it was a wrap. I was also able to meet my mechanic and THAT was very important to me. I believe his name was Mr. Mike. I hope I am correct on his name. Being single and getting your car repaired always leave a scary feeling. You always feel cheated. On that day I left with confidence that both gentlemen took very good care of my car repairs and professional. Thank you for taking good care of me and my car. Yumekia Patterson More

Recall repair Car in for recall repair. Put me in a rental with no problems. Got car back in four days. Running fine, smooth experience for me Car in for recall repair. Put me in a rental with no problems. Got car back in four days. Running fine, smooth experience for me More

Complete & Total Cluster I've been coming to McDonough Nissan for service ever since I bought my car there and have seen the competence and quality of work drop exponentially. I've been coming to McDonough Nissan for service ever since I bought my car there and have seen the competence and quality of work drop exponentially. In this particular instance, I brought my car in for a 15K service, an alignment, and several other recommended checks. Everything was going fine until 10 days later, several indicator lights came on at once and the car began downshifting randomly and suddenly. I drove it to McDonough Nissan to have it checked out and it turned out that entire transmission needed to be replaced. You would think that any tech worth their salt would see something, particularly if a transmission was failing, in what is supposed to be a comprehensive and expensive assessment. Well, they gave me a loaner and told me it could be as quick as the next day they could get it back to me. Not only did I not receive any updates, when they did finally say it would be ready I drove down there just to find it wasn't and it wouldn't be ready until the next day. When it was finally "ready" I drove it home only to experience teeth-chattering screeches coming from the axel. I returned to McDonough Nissan to get it fixed. They checked it out, said the "fixed" it. I drove it home - same issue! At this point, Bryon, the service manager stepped in. It took another loaner car but he finally got the car fixed properly. It was notable that once Bryon took ownership of the issue, the communication dramatically improved. However, this experience not only soured my trust in McDonough Nissan Service, I doubt very strongly that I will ever return to buy a car from them. More

Service Paid for service oil change and tire rotation. They did not rotate my tires. Came with low tire pressure and left with the same tire low in pressure. Paid for service oil change and tire rotation. They did not rotate my tires. Came with low tire pressure and left with the same tire low in pressure. Had to turn back around for them to do what I originally paid and waited for. Only for them to offer a free oil change. I doubt the guaranteed service checks like checking tire threading etc was done. Disappointed that I have to double check behind work that is paid for. More

I always have a great experience when I come there Every time I come to McDonough Nissan. This trip. Jeril Lymon, my service advisor was just great, he listened to my concerns and made sure everything Every time I come to McDonough Nissan. This trip. Jeril Lymon, my service advisor was just great, he listened to my concerns and made sure everything was taken care of. Everyone there is amazing. More

friendly staff Just wanted to say the service was great as usual although I may have paid for a item I didn't need. Jerry was my service manager this time. Appreciat Just wanted to say the service was great as usual although I may have paid for a item I didn't need. Jerry was my service manager this time. Appreciate his attention to my needs and getting me back on the road. Overall I am satisfied with everything!!! More

Walking to charge key phob Jerry was consciousness of my time. I work 3rd shift and arrived at 7:00am to get my key phobia charged and had some concerns about my transmission. H Jerry was consciousness of my time. I work 3rd shift and arrived at 7:00am to get my key phobia charged and had some concerns about my transmission. He followed up with service department and tech and kept me informed. During wait he kept me posted and educated me on additional equipment on my Altima that I wasn't aware of. I love the free car wash at the end of service. My experience was very pleasant. More

Fast and Friendly I came in to have my tires rotated and balanced. The service was fast and the service advisor “Keysha Price” was especially helpful. Kudos to her for I came in to have my tires rotated and balanced. The service was fast and the service advisor “Keysha Price” was especially helpful. Kudos to her for being a true professional. More