McDonough Nissan - Service Center

Great Experience Great experience & will visit again!!! Best Nissan dealership I have been too. I enjoyed the various snacks and drinks. Also service was really fast a Great experience & will visit again!!! Best Nissan dealership I have been too. I enjoyed the various snacks and drinks. Also service was really fast and the shuttle driver Decatur was very professional & punctual. More

Out of concern As a woman, not knowing anything about an vehicle I feel sales person could win good customers if they come across concern and have an personable plan As a woman, not knowing anything about an vehicle I feel sales person could win good customers if they come across concern and have an personable plan for their individual patrons More

Service Jesus is always amazing. He explains everything I need to know and takes his time to help me understand why and not just throw prices at me. He provid Jesus is always amazing. He explains everything I need to know and takes his time to help me understand why and not just throw prices at me. He provides excellent customer service. More

Maintenance scheduled Great experience didn’t tak3 long and the yo7n* lady that waited on me did exactly what I asked and got me finished in little to no time. Great experience didn’t tak3 long and the yo7n* lady that waited on me did exactly what I asked and got me finished in little to no time. More

Warranty work Had to replace leaking transmission fluid line on 2017 Titan. Did not have part in stock so they gave me a loaner truck to drive until part came in. Had to replace leaking transmission fluid line on 2017 Titan. Did not have part in stock so they gave me a loaner truck to drive until part came in. My truck was washed and clean when I picked it up. Good customer service. More

Good quick oil change. I was helped by Orlando and he took care of everything. He saw that I had a bad experience last visit and worked to make things right. I was helped by Orlando and he took care of everything. He saw that I had a bad experience last visit and worked to make things right. More

Good Customer Service I recently visited Nissan McDonough for service. They provided great service as usual. I was able to get in and out in a reasonable time. I recently visited Nissan McDonough for service. They provided great service as usual. I was able to get in and out in a reasonable time. More

Horrible Communication They did a great job of doing the actual service but as far as communication it sucked. The service rep was not professional. He called and just start They did a great job of doing the actual service but as far as communication it sucked. The service rep was not professional. He called and just started talking I had to ask a name. On top of that he claimed he would call me when the inspector came out to see my car (never did) I had to call. He claimed he would call when the part for my car came in ( never did) I had to call. He claimed he would call when the was done (never did) I had to call. Then when my car was done I told the service rep who answered that I would pick up the following day, so the service rep who was supposed to be taking care of me felt like it was okay to call me and ask why I didn’t want to get the car that same day. Some of us actually do have a job. I will not be visiting this location anymore. More

Customer Service Mr. Jerry customer service is always awesome. He greets with a smile and when living he helps exit with a smile. Jerry has always asking any questions Mr. Jerry customer service is always awesome. He greets with a smile and when living he helps exit with a smile. Jerry has always asking any questions need. More

Diagnostic U went to get a diagnostic done on my car to see why my blind spot sensors wasn’t working. They were able to get my car in with hardly any delay. Afte U went to get a diagnostic done on my car to see why my blind spot sensors wasn’t working. They were able to get my car in with hardly any delay. After about 30min or so Jerry called me to let me know that the diagnostic was complete. In the meantime while my son and I waited, we helped ourselves to some chips and bottled water and watched some television. Jerry was very professional and prompt with his service, and told me exactly what was wrong with my car. More