McDonough Nissan - Service Center

Disappointed I purchased my vehicle brand new and have had my car serviced at Nissan ever since 2016. I did switch to another Nissan due to receiving bad service b I purchased my vehicle brand new and have had my car serviced at Nissan ever since 2016. I did switch to another Nissan due to receiving bad service but I decided to give McDonough Nissan another chance. I was wrong. It's amazing how you can value a customer to purchase the vehicle but once the sale is complete and the first 6 months are done then the valued customer does not exist. I had my vehicle serviced for oil change 12/21/18. A 12 point inspection was done. When the service advisor Orlando told me that the vehicle was done he mentioned that my battery was low. I asked how long would the battery have left to operate. He stated he didn't know, maybe tomorrow, maybe next week, maybe next month. I asked again is it soon, do I have time at least two weeks he stated yes. On 12/22/18 after going to a department store with my grand children ages 2 & 6 the car did not start. One day after the car was at Nissan. It took 4 hours to get back up and running. I will not recommend McDonough Nissan to anyone for any reason. The concern for a valued customer is no longer present, what ever happened to treating a customer who has purchased and does business with the company as part of the family. Not at this place. I will take the McDonough Nissan name off my car and my license cover. Good bye More

Very great experience. They kept me informed every step of the way and I was treated very well. I will come back for service next time, too. Very helpful. They kept me informed every step of the way and I was treated very well. I will come back for service next time, too. Very helpful. More

Service Great experience I always choose this Nissan to get my service done the are always professional and honest and the services in need for my vehicle Great experience I always choose this Nissan to get my service done the are always professional and honest and the services in need for my vehicle More

Service center I got an issue with my rear door fixed in around 1 hour. The rubber seal was replaced and I received a car wash and vacuum afterward. I got an issue with my rear door fixed in around 1 hour. The rubber seal was replaced and I received a car wash and vacuum afterward. More

Wonderful Service!!! Shelby made me feel completely at ease and was very understanding (even when I asked her to repeat things for my husband). Additionally, she made my t Shelby made me feel completely at ease and was very understanding (even when I asked her to repeat things for my husband). Additionally, she made my time stress free as possible, even bringing the paperwork to me so I didn't have to move my 3 yr old around when I had him FINALLY calm watching cartoons!! 10/10 I would reffer to my friends and family as the place to go!! More

Airbag recall Good experience at service department for the airbag recall. Good experience at service department for the airbag recall. Good experience at service Good experience at service department for the airbag recall. Good experience at service department for the airbag recall. Good experience at service department for the airbag recall. More

Excellent I came in early and Andrew from the Service Department met me prior to opening. He brought me coffee and some of his McDonalds breakfast. At the same I came in early and Andrew from the Service Department met me prior to opening. He brought me coffee and some of his McDonalds breakfast. At the same time he asked the reason for my visit. Andrew not only was very professional, but also made me feel like part of the Nissan family. More

Courteous service representative Mrs Blackburn. No long wait. Will return for follow up service. Thanks . Vehicle cleaned very good work. The service person was very he representative Mrs Blackburn. No long wait. Will return for follow up service. Thanks . Vehicle cleaned very good work. The service person was very helpful with all questions asked. Thanks again More

Service rendered and advisor has opport Service was great but advisor attempted to upsale me on services, changed total cost communicated it to me, and declined to provide a military discoun Service was great but advisor attempted to upsale me on services, changed total cost communicated it to me, and declined to provide a military discount. More

Unfriendly Service Manager The service manager was very unfriendly. He was not very friendly or clean on what services would be done or how they are done. Too expensive. They ch The service manager was very unfriendly. He was not very friendly or clean on what services would be done or how they are done. Too expensive. They charged me $70 for installation of a part that took 2-3 mins top. They really know how to stick it to you. Luckily I had a master technician working on my vehicle so that made me feel a little bit better. I would only ever go back to a dealership if I had a recall or there was a part that I could not get anywhere else. More