McDonough Nissan - Service Center

I’ve been a loyal Nissan owner for many years and currently own two. Unfortunately, my recent experience at McDonough Nissan dealership left me extremely disappointed and appalled. Couple days ago currently own two. Unfortunately, my recent experience at McDonough Nissan dealership left me extremely disappointed and appalled. Couple days ago, we brought one of the cars in for new tires and took advantage of the advertised "Buy 3 Tires, Get 1 for $1" promotion. My husband paid for the service and handed me the invoice afterward, which is when I noticed we had been charged for 4 tires - special promo not applied. Since my husband had to return to work, I went back in to speak with someone about correcting the error. The service advisor, Brandon, acknowledged the mistake and said he needed to speak with someone. Shortly after, I was called in to speak with Adam, who made it clear from the moment I walked in that he was annoyed and uninterested in helping. He was rude, dismissive, and treated me as though I was trying to scam them. After a while of getting nowhere, I asked to speak with a supervisor. Adam phoned him but even the supervisor did not make an effort to understand the situation, attempt to make it right or even acknowledge their mistake. Eventually, another Adam (last name Hubbard/Hubert or something like that) stepped in to assist and processed the refund. While I appreciated his help, the damage was already done. I waited a few days before writing this review, to see if someone from the dealership might reach out to apologize or follow up. Nothing. This kind of lack of professionalism and basic customer service is unacceptable, especially from a brand like Nissan. We will not be returning to service our vehicles here, and definitely won’t be purchasing the next Nissan from McDonough Nissan. More

To whom it may concern, I want to express my disappointment with the treatment I received from the Service Department of Nissan McDonough. Since purchasing my 2020 Nissan Rogue from this dealer disappointment with the treatment I received from the Service Department of Nissan McDonough. Since purchasing my 2020 Nissan Rogue from this dealership I’ve strictly adhered to the maintenance schedule and always taken my vehicle there for service. On August 12, 2023, l went in for a routine oil change service. After this service, I took my vehicle home with no issues; however, the next morning the vehicle would not crank, lights wouldn’t come on or nothing, it was like the car was dead. I went ahead and had the car towed back to the dealership and was informed they would look into it when they get a chance. Not sure how long this would take, I asked about a loner vehicle as this is my sole means of transportation. I’m a recovering breast cancer survivor and still have to get back and forth to appointments as well as get to work. They told me nothing was available, so I had to rent a vehicle for transportation. After having my vehicle for two weeks I’m contacted by the dealership and informed they think they may have figured out the issue and the cost for the part alone was gonna be around $4,000. It was no surprise that I was totally in shock. The car had no issues prior to the latest oil change and now I get this news! I told the service department that makes no sense, the vehicle was purchased brand new with you all and I’ve continued to follow Nissan’s recommended maintenance schedule. I spoke with the manager, and he said they were committed to solving the issue labor free but still no real explanation on what the issue really was. At this this point, my vehicle has been at Nissan for 3 weeks. I became upset and wrote a negative review and also contacted the corporate office to launch a complaint. After this I was contacted by the service tech and service manager stating they knew what was wrong with the vehicle but because I left a negative review they would no longer do any further work on the vehicle unless I paid between $500-1000 diagnostic deposit. That was in addition to the new wire harness they said I needed ($4000). At that point, I informed the supervisor I would have my vehicle picked up from them via tow truck. I had my vehicle towed to Magic Mechanic in Griffin, GA. Within an hour they contacted me and informed me that they determined the issue was just a faulty battery cable, which they fixed within an hour and the charge was $150 for all (to include diagnostic and repair). Now my car is up and running. I am so upset with Nissan of McDonough. I’m a hard working proud American and feel totally shocked that a major Corporation of this size would try to take advantage of its consumers with this type of untrustworthy practice. How many other consumers have been deceived and paid the $4000 because they put their trust in the Nissan brand. As with all things I hope this practice isn’t the norm and that this is just a few untrustworthy people working for Nissan. It would be my hope that you seriously look into the Service Department at the Nissan Dealership in McDonough, Georgia and audit their practices and ensure they don’t try to take advantage of any other customers. More