McDonough Nissan

Jarrett Sims I was treated so well by my salesman Jarett Sims when I purchased my Rogue back in March that I came to when the time came for my son when it was time I was treated so well by my salesman Jarett Sims when I purchased my Rogue back in March that I came to when the time came for my son when it was time for him to purchase his first vehicle. Jarrett has great knowledge about the vehicles and was more than willing to share it. He remained professional at all times, constantly trying to comfort both of us while we waited for finance to do their part of the process. The process did take about 5 hours but it was not due to the salesman. In March when I purchased my Rogue the major issue I had was with finance. I was promised that my trade in would be paid off within 10 days, it was not and the payment was finally sent in it was not correct. Eventually after about 6 weeks everything was paid but as a result my credit was affected considerably because I was still carrying 2 car loans on it. I left multiple messages that were never returned, frustrated I went back to the dealership to speak to someone face to face. They seemed to be quite disorganized and overwhelmed More

Absolute Satisfaction!! As a result of the positive experience received from my first visit to the McDonough Nissan Service Center, I willingly drove the extra miles to have As a result of the positive experience received from my first visit to the McDonough Nissan Service Center, I willingly drove the extra miles to have my vehicle serviced again at this location! A special thanks to Bryan Griggs, my Service Advisor for your professionalism (attire and character) and excellent customer service provided on June 7, 2017. While waiting to have my vehicle serviced, I was greeted by the hospitable and accommodating Sales Manager- Aaron Powell. Aaron exhibited genuine concern. He was attentive, asked how things were going, if I needed anything, and of course, if I was ready to trade in my vehicle. I highly recommend McDonough Nissan as a place to have your vehicle serviced as well as a place to purchase a vehicle. Kudos also for the spacious and spotless waiting area :-) Thanks McDonough Nissan, continue to be a place of Excellence! More

The best service in Atlanta! Our entire experience at McDonough Nissan was an A+. We were greeted by Bing, a strapping salesman who was a delight to deal with. He showed us car af Our entire experience at McDonough Nissan was an A+. We were greeted by Bing, a strapping salesman who was a delight to deal with. He showed us car after car until we decided on the winner, a Nissan Rogue. We just relocated to Atlanta from Florida and we were so worn down by other car salesmen, but Bing was a delight and could not have been nicer! The managers were all great to deal with, so pleasant and not pushy but firm and helpful in making the final decision. Charlie was great and Richard was also excellent. Both polished gentlemen and very attentive to customers needs, especially when it came to making the deal work on a tight budget. Plus, this dealership has a beautiful high tech showroom complete with cold bottled water, snacks and coffee. To top it off, we also got a free TV and a vacation and 6 rounds of golf!(And also free car washed for life) Who could ask for more!! We love our dealership!!! More

Top Notch Customer Care and Service It only took me one visit to McDonough Nissan to realize not all Nissan dealerships are created equal. I originally purchased my Pathfinder near down It only took me one visit to McDonough Nissan to realize not all Nissan dealerships are created equal. I originally purchased my Pathfinder near downtown Atlanta and faithfully returned there for service over the next 2 years out of loyalty. When they relocated even farther away it became extremely inconvenient to justify driving nearly 35 miles just to get an oil change. I tried a few other locations closer to my side of town within a 15 to 20-mile radius and quickly realized not all the same dealerships provide the same level of care and detailed service and I was very disappointed from that experience. Very frustrated but not ready to give up on Nissan because I loved my vehicle I looked and found the newly opened McDonough location which was only a few miles from my home. I called and made an appointment for an oil change and when I arrived I was greeted at the service entrance by a friendly tech that assured me that they would have me in and out in no time. The building was new and everyone was very friendly and greeted me with a warm smile. While walking around in a very comfortable waiting area I noticed the snacks, coffee and bottled water was free. This was my third Nisan Dealership since purchasing my vehicle and none of the other locations offered free anything. For me that was the second Plus for this location. When my vehicle was finished, the tech walked me through what they did and future needs for my next visit. Mostly all was good however the tech informed me that my brake pads are ok for now but getting to the point they will need replacing in a few months. In addition, he recommended I replace both my sun visors for visibility safety. I was pushed back a bit because I have been trying to figure out if Nissan had a recall on the Pathfinder’s visors. Anyone that has this vehicle soon found out that the sun visors have a 100% fail rate and I confirmed this through the web and customer complaints for the cost falling back on them. I shared this with the tech and told him that’s the only thing I was disappointed in with my vehicle and Nissan for not addressing it. Little did I know the tech passed my issue and expressed concerns up the customer service chain and I received a phone call within a few days later form corporate telling me they will replace both my visors for free. I have no words that could express how I felt from that level of care and expression of customer appreciation and tears are rolling down my face as write this reliving the moment now. I returned a few days later and both my sun visors were not only replaced to make the vehicle look like new, they washed and vacuumed it too. I simply lost track on how many the Pluses I had for this location but knew this is where my next vehicle will come from. Today, I traded up my 2013 Nissan Pathfinder for a 2017 Armada fully loaded and I couldn’t be more proud, happy and very sure this dealership had my best interest in mind. If they took very good care of me in an older vehicle I didn’t buy from them, what would they do if I did? Let’s just say, my eldest son is in his first year of college and I plan to surprise him with a Nissan vehicle from McDonough Nissan because I want him to have the same experience I had. I am truly grateful and highly appreciative to the entire staff at McDonough Nissan for making me believe that outstanding customer service is still available at this dealership. Sincerely, Drand Dixon More