McDonough Nissan

DO NOT BUY HERE DO NOT BUY HERE. Poor customer service. Chris Cooper(general manager) Is the most unprofessional employee I have ever dealt with. Service can not DO NOT BUY HERE. Poor customer service. Chris Cooper(general manager) Is the most unprofessional employee I have ever dealt with. Service can not only can repair your vehicle but wreck and damage it in the process. If you could rate this dealership lower I would. More

I had a excellent experience at McDonough Nissan!!! From the beginning to the end the service was excellent. Alex Clarke was professional, confident and patience. He took his time answering and explai From the beginning to the end the service was excellent. Alex Clarke was professional, confident and patience. He took his time answering and explaining any questions that I had. Adrian Reyes was great also. More

Awful first visit. Helpful Return My husband and I were shopping around to find our son a replacement car due to being hit and having his car totaled. On Sunday, April 8th, we went in My husband and I were shopping around to find our son a replacement car due to being hit and having his car totaled. On Sunday, April 8th, we went into this Nissan with a nice young man Ivan Madellin. Everything was going great until James Griffin interfered. We did not ask or need his assistance coming in trying to fast talk and acting like he is the head man to make things happen. What disrespect to a new comer Ivan and to his customers right in front of him. He was very rude to my husband. My husband asked to have the tires all the same on the Nissan Versa we were looking at. The present tires were two different brands. The next day on Monday, he got an attitude on the phone and said "I told your wife we were not going to change the tires". He was recorded as he asked my husband what could he do to make him happy. Well he was not asking for you to buy the tires, you have plenty of Versa's on the lot and in stock you could have changed two tires with to match the other two Continental tires that were already a matching pair. You guys make switches all the time on car lots. What a way to almost miss a sale and to speak to anyone with such a tone especially an Army Veteran in such a way. A letter was written via email regarding this behavior to Internet Sales Manager Richard Polk who has not reached out to us to address the behavior of this staff member to date. Richard do not reach out to us now that this review is out in the open, we do not care to contact you or talk to you about anything now to save face for this review or your unprofessional staff member. You just sit back and continue to be quiet. *****Five stars for Ivan and James Howze who came through for our son on Thursday, April 12th. If it wasn't for Ivan's continuous calls to our son to come back in and settle things, I could care less but the car was not for us. Our son would have the final say, he was the one making the cash purchase. Ivan was not there by the time we arrived to pick up the car on Thursday, April 12th, but a nice gentleman by the name of James Howze was and he was the most professional, genuinely caring person you ever want to do business with. If you ever decide to go to this dealership, I will not for my personal experience and I already have a Nissan. Please give your business to James Howze or Ivan Madellin. Do not let James Griffin who thinks he is the smooth operator to interrupt your business. Oh, and let me tell you he tried to have his name on the paperwork ahead of Ivan as if he made the sell. No, I told James Howze I did not want him to take this sell from him and Ivan. They are the ones who assisted our son. What a shame James Griffin trying to take the credit and money away from a new team member. You have not gotten away with anything James Griffin!, God sees all! More

Thanks to my lovely mother This experience has been great. Thanks to Erin who was my sails consultant, we found the car I’ve wanted for a very great price! This experience has been great. Thanks to Erin who was my sails consultant, we found the car I’ve wanted for a very great price! More

Sentra Purchase I purchased a 2016 Nissan Sentra for my daughter on her birthday. I knew what I qualified for and my credit was more than enough. Therefore, the sales I purchased a 2016 Nissan Sentra for my daughter on her birthday. I knew what I qualified for and my credit was more than enough. Therefore, the salesman did not need to do anything but write the paper work up. Once we selected the vehicle and purchase on Thursday, we picked up the vehicle on Friday night also and noticed that the tires had better tread than Thursday, but noticed that they were all DIFFERENT TIRES! The sales manager promised a different set, etc. due to service being closed. Simply you know that they were blowing smoke. Basically, I had to purchase a brand new set of tires. Nissan offered to sell me a set!! Simply KIA worked hard and provided great service, but we decided to get the Nissan. What happened to customer service. I will not purchase from them again! P.S, make sure you get everything in writing More

Excellent and professional service My father purchased a 2017 Mcdonough Nissan truck this year 2018 and Ms Erin Roberts was excellent and very professional and I will definitely be goin My father purchased a 2017 Mcdonough Nissan truck this year 2018 and Ms Erin Roberts was excellent and very professional and I will definitely be goin back I highly recommend Ms Erin Roberts as your personal consultants she gets the job done and goes out her way to make her customers happy..Before u go somewhere else u should definitely come to McDonough Nissan..Were so happy More

#intheFRONTIERoutontheFRONTIER Mrs. Erin took the most absolute perfect care of me! Every question me and my parents had she was able to answer it. She also showed me every single b Mrs. Erin took the most absolute perfect care of me! Every question me and my parents had she was able to answer it. She also showed me every single bell and whistle on my new baby! It was probably the best car shopping experience I’ve had!! Thanks Mrs. Erin More

How to purchase a car painlessly Erin Roberts was highly recommended by Byron and Michelle Williams. First she asked me what I was looking for in a car and the amount I was willing t Erin Roberts was highly recommended by Byron and Michelle Williams. First she asked me what I was looking for in a car and the amount I was willing to spend. This is my first experience with a car salesperson that I was not overwhelmed or made to feel inept. She was enthusiastic, patient, personable, professional and genuinely caring. She is an asset to your dealership. I will recommend her to anyone looking for a car. My experience was well worth the drive up to McDonough for the car. I am very happy with the service she provided for me and when It is time to purchase another car, I will make the drive up to McDonough again to deal with Erin. Thank you for an awesome day. More

Erin at Nissan The McDonough dealership provided my mother with the Rogue SUV. Erin Roberts was such an amazing salesperson. Erin took her time with my mother (11:30 The McDonough dealership provided my mother with the Rogue SUV. Erin Roberts was such an amazing salesperson. Erin took her time with my mother (11:30am- 5:00pm). A salesperson that is that patient is not focused on making a sale, she was focused on making sure the customer was completely satisfied. Erin walked us both through all the features and programmed the settings to my mother’s likings. I was very much impressed with Erin’s knowledge of each model as well as her kindness. I have not met a salesperson as thoughtful as her. If you’re looking for a great car, go see Erin Roberts at Nissan McDonough. You will leave feeling like you’re family! More

Best Service!! Erin helped me so much when it came to purchasing my new car! She informed me on everything I needed to know and what were my best options. She is sup Erin helped me so much when it came to purchasing my new car! She informed me on everything I needed to know and what were my best options. She is super sweet, and you can tell she’s passionate about what she does. I’ll definitely recommend her to anyone who is looking to purchase a new or used vehicle!! More