McDonough Nissan

Coupon Issue I said I had a coupon yet bill was printed without it. When I mentioned it again and showed the email I got attitude because he had to redo bill. I said I had a coupon yet bill was printed without it. When I mentioned it again and showed the email I got attitude because he had to redo bill. More

Customer Service Great experience each visit with friendly staff and environment. Comfortable waiting area with snacks and drinks available. Service on vehicle is alwa Great experience each visit with friendly staff and environment. Comfortable waiting area with snacks and drinks available. Service on vehicle is always good and informative on needs to car. More

Great Orlando was extremely courteous and helpful. I advised him that he did something such a great job that if I hit the lottery then I would return to Nis Orlando was extremely courteous and helpful. I advised him that he did something such a great job that if I hit the lottery then I would return to Nissan. Please advise him that I didn’t win. Lol! More

Satisfactory I am always greeted by a staff member with a smile. Everyone is always so excited and pleasant to be at work. They are nicer than the people at nissan I am always greeted by a staff member with a smile. Everyone is always so excited and pleasant to be at work. They are nicer than the people at nissan in union city More

Very satisfactory Hello the person attend I was Jesus he is so nice and helpful he a ser all my questions and tell me exactly what’s going on with my car so overall 10 Hello the person attend I was Jesus he is so nice and helpful he a ser all my questions and tell me exactly what’s going on with my car so overall 10 More

Great service I came in on a Tuesday afternoon and drove right in and got serviced. Quick efficient service! I like that I wasn’t harassed to get things I didn’t co I came in on a Tuesday afternoon and drove right in and got serviced. Quick efficient service! I like that I wasn’t harassed to get things I didn’t come in for. I was asked once and when I said no thank you, that was the end of it. will definitely visit again More

Horrible rip off salesman People beware don’t deal with this person he is a straight smooth talking con artist his father is the same I am very surprised that Nissan dealership People beware don’t deal with this person he is a straight smooth talking con artist his father is the same I am very surprised that Nissan dealership allows this to happen.I will never recommend anyone to this dealership you what they say with karma.AlexDeiveira the finance guy threw paperwork at me so fast for signing and I was tipped poff More

Oil Change, Andrew Andrew was the service representative they took me to. The first words out of his mouth was I was about to go to lunch. I told him I could be easily g Andrew was the service representative they took me to. The first words out of his mouth was I was about to go to lunch. I told him I could be easily get someone else to take care of me. At that point he told me to put my key fob in my car and come back in, I did so. Just a few seconds later hey took a clipboard in papers to my car and looked around. He came back in telling me it was past time for me to do my 15000 mile service, I asked what that included, he read off several things, I asked what that was going to cost me an he told me $595.00. I told him i just wanted to do my $4.95 oil change. He told me it was $34.95 for an oil change. I got out off my chair and said see you later. That's when he told me he thought he could get me a better price. I sat back down and told him I was supposed to have 6 oil changes for $4.95. He said he knew nothing about that, but he would give me this one for free. After my service was done, someone call my cell phone to tell me my car was ready. About 3 seconds later he came and told me I was all set and ready to go. Orlando call me leaving and said hi how you doing? Being that I seen him and spoke with him before, I told him I was a little upset, he wanted to know what I was upset about, I explained the 15000 mile service the guy told me was $595. He said he didn't think it was that much and took me in another man's office, that man pulled up what it would cost and gave me a print out of what it would cost for basic, standard and whatever the top grade is and the highest thing was the top grade was $4??, next was $289 and basic was $124. I thank them and proceeded to leave by way of Andrews office to show him the paper with all three services and none were $595! He tried to explain, I told him no thank you I would never do business with him again. I left the Nissan dealership before said something I would have to repent for and waited a few minutes and I call the service manager Brian. Brian knows me from a braking problem with my car and he knows it wasn't the first time I've had a problem there. He gave me his personal phone number and told me to call him when I was ready to come back down for my next Oil Change and who would roll out the red carpet. Red carpet is something I don't expect, however I do expect great customer service skills and Andrew does not have that. More

Speedy service but not such a great thing Only thumbs up about this past service was I didn’t have to wait long so that was a plus but i didn’t realize it was because I was getting rushed serv Only thumbs up about this past service was I didn’t have to wait long so that was a plus but i didn’t realize it was because I was getting rushed service and I HIGHLY DISLIKE when I get recommended things I don’t need. That makes me believe my car wasn’t analyzed as stated and I’m just getting sold additional unnecessary services. I was told I needed both cabin air filter and additional air filter changed which I had already changed myself two weeks prior to getting my oil changed. That made me a little skeptical as to whether my car was ACTUALLY being checked out. On top of that, the car wash I was given was mediocre at best. Still dusty on the dashboard and spots on my car door from whatever cleaning material was used. I’m just not sure about the dealership. I want to believe that they care but the last few times just has me unsure. More

Oil change No appt was necessary... Back out with car washed in less than an hour...👍. Andrew was extremely friendly and efficient.. I will definitely be back No appt was necessary... Back out with car washed in less than an hour...👍. Andrew was extremely friendly and efficient.. I will definitely be back... More