McDonough Nissan

Dissatisfied with sales process! We like the vehicle we purchased, however, we are not satisfied with the procedures of finance ethics used. We believe as consumers we are entitled to We like the vehicle we purchased, however, we are not satisfied with the procedures of finance ethics used. We believe as consumers we are entitled to have all finances disclosed before making our decision ie. cost, approval, & apr rates as these all help to enfluence our decisions of a payment we are comfortable with . We don’t make decisions according to what we can afford as a payment limit, I believe that is a unethical way to do business. We asked several questions about the APR and we were told it was federal law not to be disclosed before final documents were prepared. We have purchased too many vehicles to know this is not so! More

Excellent Service!! I submitted a 5 star because through out this facility from the cleanliness, friendliness, awesome customer service smiling faces respectfulness profe I submitted a 5 star because through out this facility from the cleanliness, friendliness, awesome customer service smiling faces respectfulness professionalisms and I can go on and on the management team is awesome Mr George is the best if you want to be treated like family no matter your color or kind this the place to Go!!! I love everything the service department the one to go over your vehicle with you after you buy she really takes the time to teach you everything about your vehicle McDonough Nissan is the best place to purchase a vehicle no lie them people are Soooo Awesome!!! I recommend anyone to see them not because I was sold a car but because they have love for you and for helping you and definitely treating you right!!! More

Nissan quest Alex helped facilitate an out of town purchase and made it as easy as possible! We are very happy with our new van, thank you!! Alex helped facilitate an out of town purchase and made it as easy as possible! We are very happy with our new van, thank you!! More

Totally awesome I was totally surprised with excellent customer service from Jesus in service center -made sure all points on my 2004 nissan quest vehicle was inspect I was totally surprised with excellent customer service from Jesus in service center -made sure all points on my 2004 nissan quest vehicle was inspected and assured me of process and time to complete jobs needed for vehicle that's why I would recommend McDonough Nissan Thanks More

Great customer service the young lady was very helpful,I hope the rest of your customer service persons are as helpful as she was.l will return when I need customer service the young lady was very helpful,I hope the rest of your customer service persons are as helpful as she was.l will return when I need more service done More

Excellent Service I received excellent service and a clear explanation of other services I need. Elvis provided excellent customer service and kept me aware of the prog I received excellent service and a clear explanation of other services I need. Elvis provided excellent customer service and kept me aware of the progress of my car during my wait. More

Disappointed I purchased my vehicle brand new and have had my car serviced at Nissan ever since 2016. I did switch to another Nissan due to receiving bad service b I purchased my vehicle brand new and have had my car serviced at Nissan ever since 2016. I did switch to another Nissan due to receiving bad service but I decided to give McDonough Nissan another chance. I was wrong. It's amazing how you can value a customer to purchase the vehicle but once the sale is complete and the first 6 months are done then the valued customer does not exist. I had my vehicle serviced for oil change 12/21/18. A 12 point inspection was done. When the service advisor Orlando told me that the vehicle was done he mentioned that my battery was low. I asked how long would the battery have left to operate. He stated he didn't know, maybe tomorrow, maybe next week, maybe next month. I asked again is it soon, do I have time at least two weeks he stated yes. On 12/22/18 after going to a department store with my grand children ages 2 & 6 the car did not start. One day after the car was at Nissan. It took 4 hours to get back up and running. I will not recommend McDonough Nissan to anyone for any reason. The concern for a valued customer is no longer present, what ever happened to treating a customer who has purchased and does business with the company as part of the family. Not at this place. I will take the McDonough Nissan name off my car and my license cover. Good bye More

Very great experience. They kept me informed every step of the way and I was treated very well. I will come back for service next time, too. Very helpful. They kept me informed every step of the way and I was treated very well. I will come back for service next time, too. Very helpful. More

Service Great experience I always choose this Nissan to get my service done the are always professional and honest and the services in need for my vehicle Great experience I always choose this Nissan to get my service done the are always professional and honest and the services in need for my vehicle More

Service center I got an issue with my rear door fixed in around 1 hour. The rubber seal was replaced and I received a car wash and vacuum afterward. I got an issue with my rear door fixed in around 1 hour. The rubber seal was replaced and I received a car wash and vacuum afterward. More