McDonough Hyundai - Service Center

Beautiful, clean waiting room well-stocked with coffee and a few snacks. They're very busy but a rep keeps in touch. and a few snacks. They're very busy but a rep keeps in touch. More

Strike 2, Issue with the voice recognition has not been resolved. And you have some nerve to lie to my face about the repair. resolved. And you have some nerve to lie to my face about the repair. More

I had an 11:00 appointment for oil change, tire rotation, and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were per and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were performed and brought back to the service writer area where it sat for a half hour. I had to ask a service writer if it was done and he said yes and "offered" to finished up the paperwork. He was not my service writer but was very helpful in wrapping things up. The paint issue was not addressed until I asked him about it. He documented the issue with the paint defect as I requested and was very vague on whether Hyundai would authorize a repair. I feel the service manager should have been involved in the paint issue. I was finally on my way at 2:30. The only positive was that the vehicle was returned clean. They only reason I traveled 50 minutes to this dealership is because of the bad reputation of my local dealer and the fact that I purchased it here. More

Awesome fast service. Explain to me things I didn't know about my warranty. Definitely would recommend. Explain to me things I didn't know about my warranty. Definitely would recommend. More

I was told my car needed to be cold and that the service wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel the service altogether. I also texted with my service advisor about wanting to cancel the service and just get the oil change. They said they would handle it. When I go pick up my car in the morning the service was still done and I was forced to pay for the service I no longer wanted. NOT the experience I expected to have with this company! More

So disappointed, i really wanted to like and support this place. I had to edit my review as the service department is a completely different experience. 2/15/25: 8:30am arrival for a 8:45 appointment to place. I had to edit my review as the service department is a completely different experience. 2/15/25: 8:30am arrival for a 8:45 appointment to address a recall and look at the head unit display because it was flickering when going over bumps. I was asked if it takes longer than a couple hours could I leave it? I said yes and went to have a seat. For such a new building, there are very few power outlets so I'm thinking they dont expect you to be here for hours. 11:30am No update but I noticed my car was locked and parked off to the side in the app. I asked a service advisor what was the status and apparently it was marked as a drop off instead of a wait. I was told it wouldnt be ready until first thing Monday AM. So, i've wasted my time already so I asked if I can get a loaner and was told that there is a waiting list. I said shouldnt I be moved up the waiting list since I have sat here with an appointment and now being told it cant be done until Monday? That didnt matter so I called and had someone pick me up. 2/17/25: 11:00am No Update so I call and no one answers and goes to a voicemail that I left my information on. I called repeatedly again at 12:00pm No update and aall again and no one answers. 2:30pm No update and the app says the car is in the exact same position it was in on Friday so nothing has been done. Plus the status link I got by text and email shows nothing has been done as well. I call again and finally got someone to answer. They transferred me to mySA so I left a message. 5:00pm I get a message that the car was ready but they they close at 6pm. Then I get a contradicting message that a part was ordered and if I wanted to leave it or not. I called back and left another message asking how long it would take, should I get a rental, etc...No call back. 2/20/25 1:00pm Still no communication again so I called 1pm to see if the part came in and was informed by the parts department that it came in that morning. There was no email, text, call saying it came in like I was told I would receive. Assuming it wasnt just sitting there, surely they installed it, I called the service line and was told my SA was off and someone else would help. After being transferred and getting voicemails several times I finally got a real person who said it HAD NOT been installed and someone would call me back! There was no call back or any communication for that matter. 2/21/25: 10:30am Still no communication so again I called and told the receptionist that I needed an update on my car but I also do not want Tony or Steven's voicemail as they have yet to return my calls. She said they were the only ones who could give a status and that she would personally go ask them while I held. When she returned she said that Tony was calling me at an unknown number and thats why I wasnt getting any communication. Mind you, I have never had this number and I got text messages and even a voicemail reminder about my appointment on my correct phone number. I even got one voicemail on my alternate number. So why all of a sudden is this unknown number is the primary for communication. Anyway, She has been the most helpful and said Tony would call me back shortly. 11:50am SA calls and I'm told nothing has been done with the part since it arrived and now the tech that was working on it is out and to give him an hour to follow up with a status. 4:00pm No update. 2/22/25 After poor communication and being told no tech was available to install a warranty part for a week, we finally had to show up in person and talk with the service manager who amazingly got everything done the same day and made everything right again. I would of given 5 stars but it shouldn't of taken the service manager to get something done. Ironically, the person who deserves the praise (Steven) isnt even listed under the Service Dept. yet the person who doesnt is listed. More

Overall, McDonough Hyundai did a great job with taking car of my vehicle. This was my third visit to the service center since purchasing my car (routine maintenance and minor work done). I deducted a star car of my vehicle. This was my third visit to the service center since purchasing my car (routine maintenance and minor work done). I deducted a star because the shuttle service could be greatly improved. I strongly prefer not to wait while my car gets service out of habit after years of having older cars and them requiring service. I find that often times I'm waiting minimum of 30 minutes but upwards of 45 minutes to take the shuttle. On busy days, since the shuttle driver takes one person at a time, they may want to have a second driver so customers aren't waiting so long. When I had my Kia and my Chevy, the max amount of time I waited for a shuttle was 15 minutes. Until that improves, I will factor in rideshare cost into my car maintenance budget. More

I made an appointment for 7:15 am. My car was not taken care of until about 8:30 am. I was under the impression that the appointment would start around that time. My car was not taken care of until about 8:30 am. I was under the impression that the appointment would start around that time. More

The purple dolphin danced gracefully across the misty meadow while juggling pineapples, whispering secrets to the curious owl beneath the silver moonlight. meadow while juggling pineapples, whispering secrets to the curious owl beneath the silver moonlight. More

Awful customer service. Absolutely will not be returning. One star is too much for this place. Absolutely will not be returning. One star is too much for this place. More