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McDonough Hyundai - Service Center

McDonough, GA

4.4
558 Reviews

558 Reviews of McDonough Hyundai - Service Center

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January 15, 2025

The facility is very clean and everyone is very nice and professional. I definitely recommend this place. More

by SSYLLA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

McDonough Hyundai responded

Thank you for your very kind review. Tony and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at McDonough Hyundai. Michael Austin Owner Loyalty Manager 470-713-7468

January 14, 2025

Service check-in was quick and on time. Moises and Tony did a great job partnering to keep me informed and help my vehicle status move along. More

by mcgillc1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

McDonough Hyundai responded

Thank you for taking the time to share your thoughts on working with Moises, Tony, and our team. We're glad to hear we delivered such a great experience! Michael Austin Owner Loyalty Manager 470-713-7468

January 12, 2025

I would definitely recommend this Hyundai dealership location to all. The service is outstanding, and the wait time is unbeatable. The service advisor, Ms. Kim Riley, is amazing. For the last three visi More

by alfonzobritton22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Riley
Jan 13, 2025 -

McDonough Hyundai responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at McDonough Hyundai to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

January 11, 2025

In the past l had no problems with an appointment. The AI, didn’t help . More

by Renee Robb-Truitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
4.0
This rating includes all reviews, with more weight given to recent reviews.
MARCUS JOHNSON
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

McDonough Hyundai responded

Hi Renee, thank you for taking the time to leave us your honest feedback. Please reach out us at (888) 346-8956 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

January 10, 2025

Brought my Car in on a Friday and was NEVER contacted by the service center again. I had to call on Monday and waited an hour holding on the phone to find out that my car was done. When I got to the deale More

by cstoller67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Philon, Jr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2025 -

McDonough Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

Jan 12, 2025 -

McDonough Hyundai responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (888) 346-8956 to share more details about your visit so we can make things right.

January 08, 2025

The dealership service experience was fast and friendly. , The staff were accommodating and set expectations well. More

by n.antonhughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JADEN BOND
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

McDonough Hyundai responded

Thanks for sharing your thoughts about your experience with McDonough Hyundai. We appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

January 08, 2025

Shelley Worster was a wonderful advisor! She kept me informed and she knew what was wrong with my car right away. More

by rcgw63
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Worster
Jan 09, 2025 -

McDonough Hyundai responded

We are very happy to hear Shelley provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Michael Austin Owner Loyalty Manager 470-713-7468

January 04, 2025

The dealership is very clean and nice. T he employees I have met are professional and polite. More

by lavrob60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2025 -

McDonough Hyundai responded

Thank you for choosing McDonough Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Michael Austin Owner Loyalty Manager 470-713-7468

Jan 05, 2025 -

McDonough Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 02, 2025

I made the appointment at least a week ahead of time, but when I got to the dealership, they said I did not have an appointment, but they were not busy so they put me in line anyway the service was fast litt More

by cliffj_548
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Craige Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

McDonough Hyundai responded

Thank you so much, Cliff, for your kind words, and for taking the time to leave us this wonderful feedback! Michael Austin Owner Loyalty Manager 470-713-7468

January 02, 2025

Great customer service from Stephen Reid and the service team. The atmosphere of the loc made great More

by phillfed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

McDonough Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Stephen and our team met your expectations. Thank you for choosing McDonough Hyundai, we look forward to having you as a valued customer for many years to come! Michael Austin Owner Loyalty Manager 470-713-7468

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