McDonough Hyundai - Service Center

the service I received was inadequate. The response to my vehicle service is a known issue with hybrid vehicles. I explained the issue to Marcus and watched as his took notes. I then get a The response to my vehicle service is a known issue with hybrid vehicles. I explained the issue to Marcus and watched as his took notes. I then get a call as if the notes had not been read. I arrived at the dealership to find my vehicle unsecure but behind the service center. what is the point of explaining the default in the vehicle if the advisement is not taken into consideration. Thank goodness the vehicle was left alone overnight, and the issue was produced with the vehicle not starting. The issue should be a recall item. More

The service was great and I didn’t stay too long waiting and thanks again for everything and thanks again for everything More

The dealership was clean, the check fast. The service was quick. I Highly recommend this dealership. The service was quick. I Highly recommend this dealership. More

Moises Bonilla was wonderful when I needed my oil changed and tires rotated. He was very careful with my vehicle. He was professional yet funny. He took his time to listen yet he was quick to get it moving and tires rotated. He was very careful with my vehicle. He was professional yet funny. He took his time to listen yet he was quick to get it moving to the next step. He made sure I was all set before letting me leave. I would ask for him again. More

I was told the car was washed but it came back with brown dirt, so it wasn't washed. I asked for a quote to extend the warranty and still haven't received one. The sticker on the windshield never stuck so I dirt, so it wasn't washed. I asked for a quote to extend the warranty and still haven't received one. The sticker on the windshield never stuck so I can't use it. The work was done; it was pricier than expected. I was told about $200 but it was really almost $700. I'm not impressed. The Starbucks machine while you wait was a great touch though. More

The last time I visit this location, the service manager Tony was great. The experience I had on 5/30/25 was very bad. Justin customer service was terrible. First of all. My car sat there for a long while b Tony was great. The experience I had on 5/30/25 was very bad. Justin customer service was terrible. First of all. My car sat there for a long while before it went in second they never came out to talk to me about anything pertaining to my car third they didn’t ask me that I wanted a car wash or not which was very bad. I look forward to that car wash and last he didn’t explain anything to me about what my car needed in the future customer service is first and foremost. If you don’t have that, you won’t have a good customer and they won’t come back. More

Great customer service from Tony Philon! He kept checking on us and made sure we received the best service! He kept checking on us and made sure we received the best service! More

The service was terrible, not organized or helpful, I kept getting misinformation every week telling me my car would be done but it wast true. Could never get a hold of Logan and when I did he would say kept getting misinformation every week telling me my car would be done but it wast true. Could never get a hold of Logan and when I did he would say I’ll give you a call back and never did. Very unprofessional! I even talked to someone named Steven and he said he would help me but he couldn’t either and lied to me when he said he would get me a new advisor but didn’t. Even when my car was don’t after almost 5 weeks I went to get it and it took over 1 hour for no reason. I spoke to three people and they said they would help me but didn’t even do that. One of the same people came back to tell me my coffee was almost done, just shows how they don’t take customer care seriously. These people need to be retrained or fired I had a horrible experience just for a recall on my car. I will never be coming back and please someone fire Logan! And I’m still waiting to hear back from management More

It took 4 1/2 weeks for diagnostics and images to be uploaded to the manufacturer after we were told on more than one occasion that they were waiting on word from the manufacturer. When we got our vehic uploaded to the manufacturer after we were told on more than one occasion that they were waiting on word from the manufacturer. When we got our vehicle after 6 weeks, the air conditioner had not been reconnected, and the skid plate was inside the back of the vehicle dripping oil. My husband sat for six hours (8:00 - 2:00) waiting for a service tech to install the skid plate. Outright lies, misrepresentations, failure to respond to phone or email inquiries, misplaced blame, and mechanical neglect—those words sum up our experience. More