McDonough Hyundai - Service Center

The facility is clean and comfortable. The interaction with all employees was positive. Thank you. The interaction with all employees was positive. Thank you. More

Easy schedule using app. Greeted promptly and service complete on time. Waiting room was beautiful and nice touch with snacks. Everyone was friendly and love the car wash. Greeted promptly and service complete on time. Waiting room was beautiful and nice touch with snacks. Everyone was friendly and love the car wash. More

Everyone was helpful in explaining what service was done and make me feel at home and make me feel at home More

Very nice dealership. I only use them to service my Genesis. Customer service is always top notch. I only use them to service my Genesis. Customer service is always top notch. More

They acknowledged my concerns & the service was prompt. My car was ready within the time they stated. My car was ready within the time they stated. More

Great location, friendly service reps, nice waiting area with free Starbucks coffee and snacks, overall I’m very happy to take my Hyundai there for service. with free Starbucks coffee and snacks, overall I’m very happy to take my Hyundai there for service. More

Great service! I was informed of the progress on my car along the way. Very friendly and helpful staff work here! I was informed of the progress on my car along the way. Very friendly and helpful staff work here! More

Has to be the worst dealer service center I ever used. Brought my car in on a Monday. They said they need 3 days for a diagnosis. I told them it only needed a software update because my icons on the HUD w Brought my car in on a Monday. They said they need 3 days for a diagnosis. I told them it only needed a software update because my icons on the HUD weren’t working properly. They never looked at it until that Friday. My Hyundai app says a door opened finally. Why bring it in for 3 day diagnosis, when they don’t even move it for almost a week. Picked it up, and HUD speed icon Still not working. Needless to say I had to bring it back a second time. They had it for three days never diagnosed it until that Saturday and I bought it in on a Wednesday. They did the software (that I suggested on day one because a friend had the exact same issue)update and now it’s working. They also need to repair the front seat ventilation system. They said it needed a part, And said it would be in on Monday July 15th. Kimberly, my service advisor called and let me know they did not have the part and it would have to be ordered. Three weeks later August 5 I have heard nothing from Kimberly. I have texted her on the fifth and that was this morning. I am yet to hear from Kimberly. McDonough Hyundai service center sucks. You call in they connect you to the service advisor, nobody answers. I have personally called their service department numerous amount of times and I am yet to have a person pick up . They said they’ll connect me to Kimberly. No answer. No call back.. today I still am yet to hear from Kimberly with regards to the part that was ordered. Guess I’ll have to drive back to their service department in order to get an answer, like I’ve had to do on the 2 previous occasions. Please help… More

Wonderful experience! Everyone was so nice and helpful. Explained everything they did or tried to us. Everyone was so nice and helpful. Explained everything they did or tried to us. More