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McDonough Hyundai - Service Center

McDonough, GA

4.3
648 Reviews

648 Reviews of McDonough Hyundai - Service Center

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June 15, 2025

Agent Monsais was very friendly and kept me updated on service. Customer friendly and courteous More

by joenitab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

McDonough Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at McDonough Hyundai. Michael Austin Owner Loyalty Manager 470-713-7468

June 15, 2025

Labor rate is too high. Sales department called me before. I even had my service done to see if I wanted to trade out of my car. Sales needs to leave me alone if i'm in th More

by KRISBOJARZIN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

McDonough Hyundai responded

Thank you for providing this feedback, Kris, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Austin Owner Loyalty Manager 470-713-7468

June 11, 2025

Worse service department I’ve ever seen. My vehicle has been at this location for 1 month. After 2 weeks of calling with no return call, I visited and was informed they forgot about my car More

by Agent1906
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Logan
Jun 14, 2025 -

McDonough Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

Jun 14, 2025 -

Agent1906 responded

It’s been more than 1 month and still no completion of a simple recall service and haptic steering light. Never again will I utilize this place, nor would I ever purchase a vehicle. Customer service is certainly optional at this location. Not even the General manager, Phil returns phone calls.

June 10, 2025

I didn’t have to stay long this time. It as pretty much in and out service More

by alise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

McDonough Hyundai responded

Thanks for sharing about your experience with McDonough Hyundai. We appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

June 09, 2025

Tony and McDonald Hyundai is a amazing I'll always have my car service Hyundai More

by Lindaz196488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

McDonough Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at McDonough Hyundai. Michael Austin Owner Loyalty Manager 470-713-7468

Jun 11, 2025 -

McDonough Hyundai responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At McDonough Hyundai we are always striving to do better than your last visit.

June 05, 2025

Had 10:45 am appointment and waited, didn't get car done until after 1:00 pm. Disappointed as it was only for oil, filter change with tire rotation. When I checked in told the the gentlemen wanted air and More

by TL.BOUDREAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

McDonough Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Austin Owner Loyalty Manager 470-713-7468

June 04, 2025

the service I received was inadequate. The response to my vehicle service is a known issue with hybrid vehicles. I explained the issue to Marcus and watched as his took notes. I then get a More

by BYRON.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Philon, Jr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
MARCUS JOHNSON
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

McDonough Hyundai responded

Hi Byron, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to address your concerns. Please reach out to us directly at (888) 346-8956 when you have a chance. Thank you, and we look forward to hearing from you.

June 04, 2025

The service I received was great. I wasn’t expecting the labor to be that expensive but I’m grateful for being able to pay. More

by alise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

McDonough Hyundai responded

Thank you for choosing McDonough Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Michael Austin Owner Loyalty Manager 470-713-7468

June 04, 2025

Everyone was excellent to work with and very prompt. Moises was very good to work with and he explained everything to me very well. More

by thepatefamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

McDonough Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Michael Austin Owner Loyalty Manager 470-713-7468

June 03, 2025

The service was great and I didn’t stay too long waiting and thanks again for everything More

by sherrod927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

McDonough Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at McDonough Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else. Michael Austin Owner Loyalty Manager 470-713-7468

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