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McDonough Hyundai - Service Center

McDonough, GA

4.4
555 Reviews

555 Reviews of McDonough Hyundai - Service Center

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January 31, 2025

This dealership is pathetic in customer service. They don't answer the phone. Managers don't even return any phone calls. Do not use this dealership More

by nanckg204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Reid
January 31, 2025

The reservation service is good and the service time is accurate and fast, and I plan to visit again next time More

by CH, Yoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

McDonough Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Michael Austin Owner Loyalty Manager 470-713-7468

January 29, 2025

Management never calls you back. I was told free oil changes and no service department says I'm sorry that's not true. More

by nanckg204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Reid
Feb 01, 2025 -

McDonough Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

January 29, 2025

Everything was great especially goring through the 2nd snow storm snow storm. Thanks so much More

by lindab1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
JADEN BOND
5.0
This rating includes all reviews, with more weight given to recent reviews.
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy ellines
Jan 29, 2025 -

McDonough Hyundai responded

Thank you so much for your kind words, Linda, and for taking the time to leave us this wonderful feedback! Michael Austin Owner Loyalty Manager 470-713-7468

January 22, 2025

Came in for a TPMS reset. The estimate was $1500 just for the replacement of four TPMS sensors (I denied the service and went elsewhere to get it done for almost $1000 cheaper More

by JW
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JADEN BOND
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

McDonough Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Michael Austin Owner Loyalty Manager 470-713-7468 maustin@mcdonoughhyundai.com

January 21, 2025

FANTASTIC & FAST SERVICE AND I DIDT WAIT LONG AT ALL THKS FOR STAFF WARM ATMOSPHERE More

by raquel.downey03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
JADEN BOND
5.0
This rating includes all reviews, with more weight given to recent reviews.
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

McDonough Hyundai responded

Raquel, thank you for choosing McDonough Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Michael Austin Owner Loyalty Manager 470-713-7468

January 16, 2025

Great work top to bottom, Tony is the man! Thank you, will be back soon More

by robnegrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
JADEN BOND
5.0
This rating includes all reviews, with more weight given to recent reviews.
MARCUS JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

McDonough Hyundai responded

Rob, Thanks for sharing your thoughts about your experience with McDonough Hyundai. Tony and our team appreciate your business and hope to see you again soon! Michael Austin Owner Loyalty Manager 470-713-7468

January 15, 2025

The facility is very clean and everyone is very nice and professional. I definitely recommend this place. More

by SSYLLA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

McDonough Hyundai responded

Thank you for your very kind review. Tony and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at McDonough Hyundai. Michael Austin Owner Loyalty Manager 470-713-7468

January 14, 2025

Service check-in was quick and on time. Moises and Tony did a great job partnering to keep me informed and help my vehicle status move along. More

by mcgillc1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Philon, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

McDonough Hyundai responded

Thank you for taking the time to share your thoughts on working with Moises, Tony, and our team. We're glad to hear we delivered such a great experience! Michael Austin Owner Loyalty Manager 470-713-7468

January 12, 2025

I would definitely recommend this Hyundai dealership location to all. The service is outstanding, and the wait time is unbeatable. The service advisor, Ms. Kim Riley, is amazing. For the last three visi More

by alfonzobritton22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Riley
Jan 13, 2025 -

McDonough Hyundai responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at McDonough Hyundai to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

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