McDonough Hyundai

Finance office worker was rude and unprofessional because I didn’t want to purchase warranty I didn’t want to purchase warranty More

My husband and I recently visited McDonough Hyundai to look at the Palisade, and from the moment we walked in, Craige Burke exceeded every expectation we had. As someone who is also in sales as a real est look at the Palisade, and from the moment we walked in, Craige Burke exceeded every expectation we had. As someone who is also in sales as a real estate broker, I deeply value a no-pressure, professional experience—and Craige delivered exactly that. He was incredibly knowledgeable about the vehicles we were interested in and took the time to educate us rather than sell to us. Craige listened carefully to what I wanted, assessed our needs, and helped guide us to the perfect choices without ever making us feel rushed or overwhelmed. His approach was patient, kind, and genuinely helpful. Craige went above and beyond for both my husband and me—and the best part? We both ended up driving away in brand new SUVs! It was a seamless, enjoyable experience from start to finish. It’s no surprise to me that Craige was named Salesperson of the Year—he truly earned it. If you're looking for someone who values your time, listens to your needs, and treats you with respect, go see Craige. You won't regret it! More

The car buying experience was stressful. They thanked me for the opportunity and as I turned to leave, they stopped me and agreed to meet in the middle. I walked in with a reasonable of They thanked me for the opportunity and as I turned to leave, they stopped me and agreed to meet in the middle. I walked in with a reasonable offer and they played with me for hours. I did not propose to meet in the middle and should not have accepted. I left feeling price gouged. More

Kyle Best was wonderful to work with. He was very pleasant and knowledgeable. Jamaal Autry, and Aaron in finance were wonderful too! He was very pleasant and knowledgeable. Jamaal Autry, and Aaron in finance were wonderful too! More

Not again Unhappy Disappointed With the way I was treated at your dealership. Two day inconvenience treated at your dealership. Two day inconvenience More

I took my car into McDonough Hyndai for my first service maintenance for my car. And I was extremely blessed to have had Mr. Justin Johnson to close out my repair order. My interaction was remarkable with J maintenance for my car. And I was extremely blessed to have had Mr. Justin Johnson to close out my repair order. My interaction was remarkable with Justin Johnson Service advisor. Mr. Johnson did more than assisted me he went a step further and made me feel like I was Queen Elizabeth as he truly treated me with a kindness that I had never experienced on this level. I absolutely know beyond a shadow of doubt that if every company would give this top notch customer service the world would never ever have a negative comment period. Many can learn from this wonderful youngman More

Beautiful, clean waiting room well-stocked with coffee and a few snacks. They're very busy but a rep keeps in touch. and a few snacks. They're very busy but a rep keeps in touch. More

Strike 2, Issue with the voice recognition has not been resolved. And you have some nerve to lie to my face about the repair. resolved. And you have some nerve to lie to my face about the repair. More

Awesome fast service. Explain to me things I didn't know about my warranty. Definitely would recommend. Explain to me things I didn't know about my warranty. Definitely would recommend. More

I had an 11:00 appointment for oil change, tire rotation, and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were per and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were performed and brought back to the service writer area where it sat for a half hour. I had to ask a service writer if it was done and he said yes and "offered" to finished up the paperwork. He was not my service writer but was very helpful in wrapping things up. The paint issue was not addressed until I asked him about it. He documented the issue with the paint defect as I requested and was very vague on whether Hyundai would authorize a repair. I feel the service manager should have been involved in the paint issue. I was finally on my way at 2:30. The only positive was that the vehicle was returned clean. They only reason I traveled 50 minutes to this dealership is because of the bad reputation of my local dealer and the fact that I purchased it here. More