McDonald Volkswagen - Service Center

The work was done in the time promised. I was given a good explanation of the work done and my future times for service work. I was given a good explanation of the work done and my future times for service work. More

Very easy and professional. Intake and delivery was professional and courteous. We got our car serviced promptly and thought the video was a good thing. We will use McDonalds aga Intake and delivery was professional and courteous. We got our car serviced promptly and thought the video was a good thing. We will use McDonalds again. More

Friendly and Helpful Working with Megan in service was a wonderful experience. Taking your car in for service is never a fun time. Megan kept me well informed and provid Working with Megan in service was a wonderful experience. Taking your car in for service is never a fun time. Megan kept me well informed and provided me with explanations to help me understand the work that will need to be done due to the VW recall on the sunroof of my car model. It is appreciated, especially since I am a woman, that she took the time to explain things to me. A very good experience. Thank you Megan!!! More

Friendly service! I brought my 2016 Passat in for the 20,000 mile check-up. I decided to give McDonald's a try because it is close to my work and I have had bad experi I brought my 2016 Passat in for the 20,000 mile check-up. I decided to give McDonald's a try because it is close to my work and I have had bad experiences at Gebhardt. I was impressed with the service and friendliness at McDonald's. I will make this my place for service! More

Exceptional professional curteous informative Very professional courteous informative and friendly. Extremely clean facility. Waiting room was very comfortable. Doug Brown was my service consu Very professional courteous informative and friendly. Extremely clean facility. Waiting room was very comfortable. Doug Brown was my service consultant and answered all my questions. He was very knowledgeable. All in all it was an enjoyable experience. I was very impressed with the video of my vehicle being serviced and with care and cleanliness I received my vehicle after service. More

Professional, efficient, friendly and patient The service area is exceptionally clean and bright. With an appointment there was no waiting with prompt attention. The service representative( Doug The service area is exceptionally clean and bright. With an appointment there was no waiting with prompt attention. The service representative( Doug Brown) was knowledgeable patient and friendly. The waiting area was clean, well lit with the usual amenities (Wi-Fi and TV) and an attended snack bar plus a monitor of the mechanics service area where you can watch your vehicle being serviced. After the mechanic was finished with his initial inspection, he sent me a HD video of his inspection of my car on the lift with his commentary as he proceeded around the car. I found this especially informative as most customers rarely get to inspect their car while on the lift. At check out the service representative reviewed the service check list with me. When I mentioned I wanted the AC checked as well, he immediately brought in a mechanic to measure the outlet temperature within minutes. In total my 40000 mile service took less than two hours. In all I am very satisfied with my service experience at McDonalds VW. More

Extremely Professional and Rapid Service I recently purchased a 2015 Passat TDI (new) out of state and upon returning determined that the Navigation System was not fully functional. I stoppe I recently purchased a 2015 Passat TDI (new) out of state and upon returning determined that the Navigation System was not fully functional. I stopped by McDonald VW and ask them to check it out. The service manager, James Zialonka immediately initiated a checkout and brought in his lead technical service person, Heath. After considerable troubleshooting, they determined the unit was bad and ordered a replacement. The replacement was delivered in one business day and the next day, James and Heath accommodated my schedule to make the installation. They worked diligently to make sure everything worked and got me back on the road very rapidly. I wish to commend both of them extremely highly. They represent McDonald VW in the highest manner possible and are consummate professionals!! More

Great service in the service dept Doug Brown takes care of business. The video review of the inspection adds consumer confidence. Service performed was great and done on time. Thank Doug Brown takes care of business. The video review of the inspection adds consumer confidence. Service performed was great and done on time. Thank you. More

I need a code read You guys help out so much by telling me the codes and give me time to think what to do next!! thank you again I will always use you guys, thank you ag You guys help out so much by telling me the codes and give me time to think what to do next!! thank you again I will always use you guys, thank you again!! Michelle was the best, she help me out so much, even when money wasn't there .Because of service like that want me to come back thank you again for all that you have done More

Doug is Consumate Professional. Fast, complete, considerate Service with Doug was the best ever and all my service experiences at McDonald have been good, responsive and considerate of my time. I also met Ma Service with Doug was the best ever and all my service experiences at McDonald have been good, responsive and considerate of my time. I also met Matt Anderson and he showed me some new cars, Atlas and new Tiguan. Not in the market yet. Excellent representative. Also, woman who manages your in waiting room café was lovely...very friendly and a good relationship builder for your customers and employees. Keep that going!!! More