McDonald Volkswagen - Service Center

Above and beyond The service department is awesome. They set expectations accordingly and go above and beyond to ensure great service. They fit my car in (emergency- e The service department is awesome. They set expectations accordingly and go above and beyond to ensure great service. They fit my car in (emergency- engine light came on) without an appointment, diagnosed it within 24 hours, and turned it around in a few days (the delay was ordering the part). They even worked to get the part faster and the tech came in on a Saturday and installed it so I could get my car back faster. Great communication, great service. More

Good service - too bad the waiting room TV was tuned to FOX Am always happy with expert service from McDonald VW - just hope they lose Fox and change the TV station - appreciate the free soda drinks, though Am always happy with expert service from McDonald VW - just hope they lose Fox and change the TV station - appreciate the free soda drinks, though More

Wonderful Service Department The service dept was friendly, accommodating to my schedule. I live out of town and Brad made sure I had the schedule that worked best for me. They s The service dept was friendly, accommodating to my schedule. I live out of town and Brad made sure I had the schedule that worked best for me. They sent me a video and described the whole process. Very professional and helpful. Will always use Mc Donald VW from now on! More

Service Prompt and accurate estimate of service time. I appreciate being appreciated and recognized as a valued customer and friend of the sales staff and se Prompt and accurate estimate of service time. I appreciate being appreciated and recognized as a valued customer and friend of the sales staff and service department. More

No eXpress but still amazed! After missing a service appointment due to my schedule and difficulting getting back in, i searched Mcdonald Littleton’s website for another appointme After missing a service appointment due to my schedule and difficulting getting back in, i searched Mcdonald Littleton’s website for another appointment time. On the website they have huge advertisements about “eXpress in littleton” so I showed up hoping to get eXpress service with just needing an oil change. I got there and was told the website is outdated and they have no express. However, Brad asked what i needed done and had me out of there in an hour. I couldn’t be more grateful and thankful for the service as well as accommodating an “eXpress” type service even though they have no eXpress. More

tire check and emission software update Service was excellent and communication on what they were working on and timing of getting car back. The txt messaging showing the inspection of the Service was excellent and communication on what they were working on and timing of getting car back. The txt messaging showing the inspection of the car was very informative. More

Great Service The team at McDonald is always great. I came in for s few recalls and Brad was great he looked at a couple of other things I was worried about as well The team at McDonald is always great. I came in for s few recalls and Brad was great he looked at a couple of other things I was worried about as well. They drovee to work and picked me up. Everything was done quickly. Always an easy experience at this dealership. More

Needed recall update Got letter. Made appointment on line. Arrived early, they greeted me and said it would take a bout an hour. Finished in 20 minutes and washed my car. Got letter. Made appointment on line. Arrived early, they greeted me and said it would take a bout an hour. Finished in 20 minutes and washed my car. Great experience More

Service Team worked hard to find the problem and address the issues. Very professional Very courteous making sure that I had the information and pricing I Team worked hard to find the problem and address the issues. Very professional Very courteous making sure that I had the information and pricing I needed to make good decisions. More

5 year service I was able to set my appointment on line and the were ready for me when I arrived. It was explained to me that part of the service required the transm I was able to set my appointment on line and the were ready for me when I arrived. It was explained to me that part of the service required the transmission to be cold and I was offered a ride home several time, but elected to wait. The waiting area is exceptionally comfortable and large. Even while waiting I was ask if I would prefer a ride home to wait. More